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Trapstar London Reviews

1.4 Rating 109 Reviews

10 %

of reviewers recommend Trapstar London

Company Reviews

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Trapstar London 1 star review on 8th December 2023

Trapstar London 1 star review on 22nd February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience. The order was very late and when I received it I was asked to pay all the taxes (VAT, customs duties) because Trapstar declared that they had not been paid. I wrote them emails, I called them, but you have no one to talk to. Communication with them is very difficult. The invoice they inserted in the package did not reflect the amount I paid when I placed the order. It was the first and last time I ordered from this site.”

Posted 1 year ago

“Scam dont get the item”

Posted 1 year ago

“Ordered a tracksuit 09/12 £190, no tracksuit has arrived, no response from emails other than generic auto reply, no answer from phones no response from online chat. Scam”

Posted 1 year ago

“Awful placed order first week of November still not recieved items they don't reply to emails or pick up phone total scam do not use this company only recieved one email stating slight delay due to a move still nothing nearly 4 months later”

Posted 1 year ago

“Worst company ever.Items arrived 1.5month later ,poor product quality for price paid.Street market level quality.Avoid”

Posted 1 year ago

“I ordered a tracksuit for my teenage son, who used his Christmas money to pay for this item. The item has not been delivered, there has been no update, and you can not get hold of anyone by phone or email. Disgusting behaviour and no service. Will never order from this company again”

Posted 1 year ago

“Worst and most useless support out there. Does not even deserve 1 star.”

Posted 1 year ago

“Would not even give this a one star ordered my son a tracksuit 20th of December knew it wouldn’t be here for Christmas but still waiting seven weeks later number of emails sent all you get is order number. Your email address address date of ordered. I don’t know how many times I’ve done this still no reply absolutely disgusting. Please do not waste your time in ordering from this site.”

Posted 1 year ago

“Ordered a tracksuit for my son 4 weeks before Christmas. I still have not received my goods and cannot get a formal response for delivery from Trapstar despite multiple emails and failed calls. Really poor company and non-existent customer services”

Posted 1 year ago

“Terrible avoid at all costs Ordered a tracksuit for Christmas, early December. Still not arrived. Phones never answered and emails ignored. £190 pounds I will never see again”

Posted 1 year ago

“Order 30th December. Nothing. Birthday been and gone. Sent many many emails. they ask for my name, order number, postcode, date of order. I tell them. They ask for it all again. And again. DO NOT order anything from this less than useless company.”

Posted 1 year ago

“Still waiting for refund no customer services ....about isong this company”

Posted 1 year ago

“Terrible company. Ordered tracksuit for my child’s Xmas present on 9th dec. he had absolutely nothing Else to open as overpriced tracksuit cost 180 but still havnt received order, worse still have sent piles of emails and phoned them number of time’s leaving messages with my number to call me back had absolutely no reply or communication back from them. Worst company I’ve ever dealt with. How dare they treat people like this and how do they keep trading treating people like this. Who do they think they are not responding to me. I’m absolutely fuming about this now. Do not order anything from this company. You have been warned”

Posted 1 year ago

“Been waiting for my order to ship for over a month, no response on email or instagram. scam fr”

Posted 1 year ago

“Ordered a jumper 30/10 looks like I’m not getting it”

Posted 1 year ago

“Please avoid!!! Disaster. No items delivered, customer service doesnt work at all. No FB, no Instagram, no Phones. Completely fu....my sons Christmas”

Posted 1 year ago

“AVOID. DO NOT BUY ANYTHING FROM TRAPSTAR. THEY NEVER REPLY TO EMAILS AND TAKE YOUR MONEY AND IGNORE YOU. TERRIBLE, CHECK FB AND INSTA, A LARGE NUMBER OF BUYERS ARE ALL EXPERIENCING THE SAME ISSUE”

Posted 1 year ago

“Useless c**nts. Couldn’t run a bath. AVOID unless you want wrong item sent..wrong size and no reply no phone number to ring no response through email. 2 months later £500 down. Chasing refund through bank and will run up on there store when it re opens. Mugs.”

Posted 1 year ago

“Like many others, I ordered a tracksuit in November which did not arrive in time to give as a Christmas present. I was though refunded the shipping cost and the item arrived in January. I returned the item straight away, paying for the return postage and have heard nothing since. The parcel was signed for on receipt so I have proof of delivery but I can’t get hold of anyone either by phone, email or live chat to confirm when my refund will arrive. It’s a lot of money. With hindsight I should have kept the clothes as now I have no item and no refund 😔”

Posted 1 year ago

“Ordered multiple things during the sale over 6 weeks ago, very late arrivals way after Christmas, still waiting on the iron gate jacket minimal updates. Used our money to move places and not sent our clothes. Any time I try contact I get nothing”

Posted 1 year ago

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Trapstar London is rated 1.4 based on 109 reviews