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Trapstar London Reviews

1.4 Rating 109 Reviews

10 %

of reviewers recommend Trapstar London

Company Reviews

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Trapstar London 1 star review on 8th December 2023

Trapstar London 1 star review on 22nd February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic customer service I had not read the delivery schedule correctly and my original order was on a pre-order my fault !!! Aziza went above and beyond to find me a suitable replacement to avoid a delay as had ordered as a birthday gift. she was brilliant and kept me informed at all times, Would most definitely order from them again”

Posted 1 year ago

“Ordered a jacket on pre order. Was worried when I checked this site after I had paid, obviously a bit of a wait with the pre orders, but they did advise accurate time scale in email when I queried how long the pre order would take to despatch, but have been totally happy with the service, email updates sent along the way and they always answered my emails, puffer jacket arrived today, the day after the despatch email. Delivered by dpd, excellent quality and a happy teenage boy in the house! Thank you!”

Posted 1 year ago

“I ordered a body warmer and it was supposedly delivered to my neighbours next door but there was no picture of the parcel just their empty driveway and i went there and funny enough they didn’t have it so I contacted trapstar and they refused to refund or send a replacement. £150 down the drain, scammers”

Posted 2 years ago

“Have been waiting for a parcel for 2 months have had no updates from them unless I send them atleast 2 emails a day. They say they’re attempting to deliver the parcel and that it gets sent of but when it gets to DPD it gets held at the depo and sent back to them any help with this.”

Trapstar London 1 star review on 22nd February 2022

Posted 2 years ago

“Ordered a hoodie for my sons 15th birthday after he wouldn’t shut up about one! £55 paid, took 5 days to get dispatched email and when it arrived I was shocked to find boohoo man £6 quality hoodie that had dirty marks all over it, the front and sleeves and looked like it had been worn for a week before someone returned it. Customer service takes days to respond, asking for pics but don’t reply when they get them! Poor service and very poor quality item of clothing, certainly not worth the money”

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Posted 2 years ago

“Did not receive order”

Posted 2 years ago

“Be careful! It's a Scam!!!”

Posted 2 years ago

“Just like all of these reviews, I did not receive my order, sent multiple emails and have not heard any response. Only response they said was one month after I placed my order, that my order was out of stock, they said they would give me a refund in 5-10 day, but I have not received it. I have now lost 600$, been sending emails and cannot get a hold of customer service phone line. Very upset they do not care about their customers and are taking our money.”

Posted 2 years ago

“ordered an items for my son for Christmas on 26/11, to date still not arrived! not answering emails and the phone just goes to answerphone and messages left are never answered!”

Posted 2 years ago

“Ordered 28th December and have been emailing and calling them about when i will be receiving my goods and have no contact returned from them.I recommend going no where near this company”

Posted 2 years ago

“I ordered a sweatshirt on the 27of December. It is now 9th of January no reply from email I will be contacting my credit card company also consumer services”

Posted 2 years ago

“DO NOT ORDER OFF THIS SIGHT !!! Ordered a £170 tracksuit 26th November and still waiting and it’s the 5th January and nobody responding to messages or emails”

Posted 2 years ago

“Don't ever buy a gift card from this company. They don't work and when you email them they don't even bother to reply. Fraud!!”

Posted 2 years ago

“Ordered well over a months ago so would arrive for Xmas, I emailed and they replied to say would be here by end of this week still nothing. Appalling way to run a business no updates no apologies nothing. How do I get my money back as paid by debit card. Not a happy customer !!! I would have give no stars if option was available”

Posted 2 years ago

“Appalling service! I ordered my son a tracksuit in November for christmas and it hasn’t arrived. Most of my emails have been completely ignored however eventually i received an update email showing various despatch date against random photos of clothes! My son loves the brand but i will NEVER buy from them again and urge others to do the same!! My son is having a disappointing xmas… Thanks for nothing Trapstar, you should be ashamed!! STILL NOT RECEIVED!!!”

Posted 2 years ago

“I have bought a item on Nóvember and now its Desember it hasnt been shipped and i talked to them the keep telling me it will be shipped end of the week and it havent my christmas present havent been shipped soo annyoing company”

Posted 2 years ago

“I also agree with the bad reviews .. I have been trying to contact them regarding an order made at beginning of December.. I have messaged emailed and left a phone message and nothing!!!”

Posted 2 years ago

“I would have to agree with al the awful reviews below, I ordered a Christmas present for my son over a month ago, still not arrived, no answer on customer service line, no responses from emails, no call backs from messages. This company really does not care about the customers and now I am left short of presents for Christmas. I will also have to contact my bank for the money back. Absolutely disgusting service and I will never shop at Trapstar again!!!!!!”

Posted 2 years ago

“This Andrew guy is posting this same review on every review platform for trapstar. So take no notice. This retailer simply put is a JOKE. Take forever to deliver low quality market stall tat. They are well out of their depth breaking pretty much every consumer law in their dodgy practices. Their website is like something a 12 year old had made for a school project it's awful looking function's even worse. THEY CLEARLY HAVE NEVER HEARD OF GODADDY. They get trust pilot to remove genuine reviews also. They must take out every single penny out of the company as they defiantly don't invest it in a working after-sales support or stock, as have to wait weeks for their China deliveries. DO NOT BUY FROM THESE CLOWN WANNABE'S. HONESTLY NEVER USED SUCH A BUNCH OF AMATEURS SELLING OVERPRICED MARKET GRADE GEAR. Take the T of the brand and replace it with a C would be more appropriate.”

Posted 2 years ago

“Don't listen to the reviews you see. Anyone that had a good experience at Trapstar wouldn't leave a review. There's definitely more people that approve of Trapstar and have had good experiences than the people doing reviews, its just the demographic of people Trapstar have don't do reviews after buying something. Don't let the bad reviews put you off. I've been ordering from Trapstar since 2016 and have never had any problems, neither have my friends. I've never heard of anyone that I know having a bad experience with them its rare. The picture I attached is of a order I made on the 26th of November. It said 9-12 working days and its literally coming in 7. Don't believe the hate”

Trapstar London 5 star review on 8th December 2021

Posted 2 years ago

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Trapstar London is rated 1.4 based on 109 reviews