“Ordered 26 November, still waiting for delivery on 01 January. Been given a DPD consignment number apart from they haven’t sent the goods tomDPD. Really poor customer service. Nephew’s Christmas ruined. Thanks Trapstar.”
“the delivary date is from 3-10 working days its been over a month, I bought a coat on the 25th of november and still hasnt came their pathetic excuse of a customer service just says the same thing and they avoid the actual question you are asking by just saying sorry”
“absolute same as the rest. my son ordered a tracksuit with his own money end nov and still waiting for it. i sent a top back recorded delivery for a refund. i’ve tried emailing them, online chat and phoning but get no response. Poor customer service.”
“DO NOT ORDER ONLINE WITH THIS COMPANY. Placed an order in November for my sons Christmas present with dispatch confirmed for 9th December. 23rd December today and no dispatch. Took 11 days to answer an email, do not return messages and online chat via their Web site is inactive. Thanks for destroying my sons Christmas.”
“Worst company I have ever dealt with, no customer service, only automated replies to emails, ordered/paid 02/12/2022 still have no clue what is happening.
Never again”
“Placed my order. Updated that delivery would be delayed by more than a month, so now trying to get a refund.
Only an automated reply to my first email, then silence. No responses to other chasing emails, no one answers the phone, no one responds to online chat requests.
I suspect I will have to go through my bank to get my money back from these fraudsters. How they are allowed to continue trading I have no idea.”
“If I could give minus stars I would .. ordered over £600 worth of clothes 20/11 /22 said it would be here in 7-10 days I have sent over 10 emails no reply just a automated reply to say send back all your details no one has got back to me it’s been 3 weeks since I emailed .. called the phone number it keeps you on hold for 16 minutes then cuts you off .. I received 1 item today which has no labels on it and looks like it has been worn looks washed out .. so disappointed I’ve order all this for my son for Christmas first time ordering from them online ... absolute scam do not order from them .. I’ll be cancelling the rest of my order and claiming the money back through my bank ... you can not get through to them”
“Ordered last week of November - Cyber Monday. No confirmation, no answers.. customer service is non existent. Sitting waiting at the computer for them to enter in chat, no phone reply and no email! Wow.”
“Ordered tracksuit on 25th November, still not arrived. They don’t answer the phone, reply to emails and the online chat is a joke. I’m now going through my credit card company to try and get a refund. Avoid”
“I ordered in early October. I then received an email to say the item was out of stock offering me a different tracksuit,refund or credit note. I responded asking for a refund. I'm now emailing daily with no response and £175 down. I have never experienced such poor customer service”
“Still waiting for a refund from an order placed in August, now 4 items have gone missing and no-one contacts me back.
Do not use terrible customer service,all fine until you need assistance.”
“Such a shame- been supporting Trapstar from 2008 when they were not really known! They know all the family but seem to be only keen to satisfy the influencers & such ! W12 from day dot !
Recommend getting audit & stock control so you not advertising goods you know you don’t have - 🙄 Never again !!
Maybe look at Yelir for how to do customer service!”
“Do not shop with this online company. Shoptrapstar is a scam.
I thought I was ordering my son's birthday gift and now I have wasted money I can't afford to waste.”
“Absolutely fantastic customer service I had not read the delivery schedule correctly and my original order was on a pre-order my fault !!! Aziza went above and beyond to find me a suitable replacement to avoid a delay as had ordered as a birthday gift. she was brilliant and kept me informed at all times, Would most definitely order from them again”
“Ordered a jacket on pre order. Was worried when I checked this site after I had paid, obviously a bit of a wait with the pre orders, but they did advise accurate time scale in email when I queried how long the pre order would take to despatch, but have been totally happy with the service, email updates sent along the way and they always answered my emails, puffer jacket arrived today, the day after the despatch email. Delivered by dpd, excellent quality and a happy teenage boy in the house! Thank you!”
“I ordered a body warmer and it was supposedly delivered to my neighbours next door but there was no picture of the parcel just their empty driveway and i went there and funny enough they didn’t have it so I contacted trapstar and they refused to refund or send a replacement. £150 down the drain, scammers”
“Have been waiting for a parcel for 2 months have had no updates from them unless I send them atleast 2 emails a day. They say they’re attempting to deliver the parcel and that it gets sent of but when it gets to DPD it gets held at the depo and sent back to them any help with this.”
“Ordered a hoodie for my sons 15th birthday after he wouldn’t shut up about one! £55 paid, took 5 days to get dispatched email and when it arrived I was shocked to find boohoo man £6 quality hoodie that had dirty marks all over it, the front and sleeves and looked like it had been worn for a week before someone returned it. Customer service takes days to respond, asking for pics but don’t reply when they get them! Poor service and very poor quality item of clothing, certainly not worth the money”
