Travel Republic Reviews

Name: Travel Republic
Rating: 1.40

1.4 Rating 484 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

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Metrics

1.4

Based on 484 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 5 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking costumer service, was meant to go on holiday in April not heard a thing from these cowboys and they don’t reply to my calls emails or messages”

Helpful Report

Posted 4 years ago

“Avoid. Taking our money and no idea if we going on holiday on 10 days time as no replies to several messages and they have turned their phones off”

Helpful Report

Posted 4 years ago

“Just been informed yesterday our hotel reservation and taxi from the airport has been cancelled.No explanation given We are due to fly tomorrow morning.My Daughter is heartbroken. We have our flights booked so we now have no hotel or taxi. I contacted the hotel to say that the reservation has been cancelled and they informed me it was cancelled by expedia for no reason so there is some connection with them and Travel Republic. We can go only if we pay the hotel directly which we cant afford You cannot contact TR only Automated Phone Message to say they are shut and they don't reply to emails. They have scammed £6000 from us I am trying to contact ABTA this morning and have put in a request to MasterCard as we have not received goods under article 75. Apperently it can take up to 45 days before we know if there is anything we can do. I have also emailed Watchdog BBc Please everyone do not let anyone use this company and lose your hard earned money. The government need to ACT NOW!!”

Helpful Report

Posted 4 years ago

“Booked. Got an email asking me if I wanted to continue with booking. I replied "yes definitely". Few days later they cancelled. I travel on Thursday and have no hotel. Can't get hold of TR as they have switched their phones off. Service requests ignored. The incompetence of this outfit is staggering. Will be persuing with vigour the money owed and compensation for the trouble caused. Do not book with them.”

Helpful Report

Posted 4 years ago

“Holiday to Portugal booked in Jan 2020 As per FCO we cannot go to Portugal and if we did I would not be insured I have called and you have closed your phone lines REALLY AT A TIME LIKE THIS YOUR CUSTOMERS ARE UNABLE TO CONTACT YOU !!!!!!! I have emailed NO RESPONSE!!!! I have requested a COVID 19 refund on manage my booking NO RESPONSE I am aware that you are busy but my holiday is in 3 weeks It’s not safe to go and I am travelling with 3 children I have been advised by my insurance company that I am entitled to a full refund and that you should NOT take the accommodation balance and that I am to contact you I can’t as you have closed your lines I would never book with you again”

Helpful Report

Posted 4 years ago

“Our flights booking has disappeared, no response from travel republic, phone lines are on auto message. Why cant these people update their customers?”

Helpful Report

Posted 4 years ago

“After the official travel restrictions ended I went into the travel republic site (the app has stopped working) and paid my balance in full -almost £4000 in total. Only then did I get access to a notification that advised our holiday had been cancelled. Unable to contact anyone, no telephone numbers working and so far no replies to online messages, Twitter, Facebook etc. Not happy”

Helpful Report

Posted 4 years ago

“Still booking holidays when hotels are closed still owe us money. Lost my custom”

Helpful Report

Posted 4 years ago

“Phone lines closed. Refund for 16th April was paid on 8th April apparently . It wasn't and they are not replying. Still waiting to see whats happening to our holiday to Maldives on 31st July - will they take the balance , will they contact us??? THE WORSE CUSTOMER SERVICE I HAVE EVER EXPERIENCED AND NOW THEY ARE VERGING ON FRAUD AS THEY ARE LYING ABOUT GIVING REFUNDS TO PEOPLE.”

Helpful Report

Posted 4 years ago

“Booked to go to Spain on 13 Aug 2020 paid £395 deposit when booking made, was advised within 12 hours a confirmation booking reference would be sent to me. It is now 6th July with no contact from Travel Republic, nearly 3 weeks gone by & nothing. Phones not answered, e mails not responded to. Never book again with them have used them in the past and everything was fine. Now trying to get deposit back from them. Really awful customer care. Left in limbo are we going away or not by TR?. Never again.”

Helpful Report

Posted 4 years ago

“Customer service is non existent. We were due to fly out to Majorca on 19th August but due to covid 19 we received an email from Ryanair to say the flights were cancelled and offered a full refund, which obviously we went ahead with. The refund was issued back to the payment card, ie their credit card, so I've now been trying to contact them to get my money back. Eventually I have had a response after weeks of messages, support requests etc to say my holiday will be going ahead as normal. I guess they expect us all to swim to Majorca, complete idiots I'm afraid. I will never use this company ever again and strongly urge that you avoid at all costs”

Helpful Report

Posted 4 years ago

“WHATEVER YOU DO DON'T BOOK WITH THESE CRIMINALS. We are two pairs of friends who separately, on the same day, booked packages to Corfu 9 months or more. We should have departed for 17 days on 15th May but due to Covid it was cancelled. Our friends paid by Credit Card, we paid by PayPal. We both chose to be refunded at the same time. They eventually received an email saying when their refund would be paid, we did not. I tried to contact them - no phone lines! I emailed them several times - No reply - I left a damning review on Facebook - they replied immediately, asking for details which I gave them - then NOTHING!! Our friends were emailed 2 weeks ago to be advised that they would receive their refund, which they did about a week ago. We've heard NOTHING!! Interestingly enough, because they paid by credit card they could have clawed their payment back under the protection scheme, so if Travel Republic didn'y pay it would have been taken from them anyway. Unfortunately the protection scheme that with PayPal only lasts for 6 months and has now expired so we can't now claw our money back from Travel Republic. Strange that TV haven't paid us eh? My holiday now shows as cancelled but I have no way of contacting these thieves. Whatever you do don't book with these clowns. They only want your money and aren't interested in anything else.”

Helpful Report

Posted 4 years ago

“Screwed us over never using again - congrats your pandemic holiday is going ahead! Yay!”

Helpful Report

Posted 4 years ago

“Joke! Corona virus, so they shut phone line down??? What???? Dont answer emails, ive given 5 days for a simple response to change dates. Im rebooking elsewhere and cancelling asap!! Dreadful CS!!! 👎👎👎👎”

Helpful Report

Posted 4 years ago

“Holiday cancelled due to Coronavirus (not TR fault) they have dealt with this appallingly. Website says all refunds are up to date and that you get an email the week before the refund happens. Our refund should have happened this week, we have had no emails, I have raised a concern on their internal system twice and they just get deleted without a response, their phone lines are closed and just have a recorded message. I have used this company many times but never again! I was quite willing to wait 7 weeks for a refund but to be totally ignored is dreadful, imagine if you were away and needed help!!”

Helpful Report

Posted 4 years ago

“Totally useless sent message 12 days ago promise 2 day turn around no reply yet. Wanted to change holiday to single traveller rebooked as so exasperated by no response. Just not goid enough will not use them in future.”

Helpful Report

Posted 4 years ago

“Had hols booked april 22nd tried ringing email writing no answer no refund Got honeymoon booked sept Still no answer or any credit notes Used this company many times never again Rubbish customer support”

Helpful Report

Posted 4 years ago

“WARNING DO NOT USE THIS COMPANY . Ive been trying to get them to respond to my cancelled holiday for 3 MONTHS . ive sent over a dozen e mails and tried phoning numerous times . my holiday was dated 16th MARCH 2020 , and all i have recieved is loads of automated emails and 1 text message . TOTAL DISGRACE , STAY WELL AWAY .”

Helpful Report

Posted 4 years ago

“I am wondering if you are going bancrupt. I have had both holidays booked with you cancelled the first being on the 29th of April. The 29th of April to Ibiza Ref Acm/19097657 and euf/1909656. The second holiday Acm/19097657 and EUF /19097656. I am owed well over £2,000. and have not had any refunds or been able to contact the company or had response from my email. Having a family with disabilities and a husband with a life limiting illness this holiday was so important for us to make memories.”

Helpful Report

Posted 4 years ago

“They advertise free cancellations (screenshot taken whilst booking as a reminder of dates costs and cancellation) yet when you come to cancel there is a £40 fee, so it ain’t free cancellation and clearly a modelling tactic DO NOT USE TRAVEL REPUBLIC”

Helpful Report

Posted 4 years ago

Travel Republic is rated 1.4 based on 484 reviews