Travel Republic Reviews

Name: Travel Republic
Rating: 1.40

1.4 Rating 484 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

Questions

Metrics

1.4

Based on 484 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Travel Republic made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travel Republic 5 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am wondering if you are going bancrupt. I have had both holidays booked with you cancelled the first being on the 29th of April. The 29th of April to Ibiza Ref Acm/19097657 and euf/1909656. The second holiday Acm/19097657 and EUF /19097656. I am owed well over £2,000. and have not had any refunds or been able to contact the company or had response from my email. Having a family with disabilities and a husband with a life limiting illness this holiday was so important for us to make memories.”

Helpful Report

Posted 4 years ago

“They advertise free cancellations (screenshot taken whilst booking as a reminder of dates costs and cancellation) yet when you come to cancel there is a £40 fee, so it ain’t free cancellation and clearly a modelling tactic DO NOT USE TRAVEL REPUBLIC”

Helpful Report

Posted 4 years ago

“We have booked to go to Hotel Grand Amabascatoria in Sorrento in July with TR back in January .I booked flights separately with BA business Class as Travel Republic stitch you up with fares and its cheaper to book directly with the airline. BA cancelled flights to Naples due to Covid 19.We had choice of refund or free change of dates with BA,No problem. I tried to contact TR but no phones only email to see if would could amend the dates.NO reply. I contacted the hotel directly and they said they had no problem to change dates but had to contact TR to do it as they the hotel haven't been paid yet and don't get the money till you arrive with voucher which I understand. Another email but no reply for 2 Weeks when I was informed that this was not possible as we had paid for a non refundable booking and would lose our money 100 percent if we don't go. Today receive an email fom TR informing as that if Government advise non essential travel we will still lose our money and have to try to claim off our travel insurance. Complete scam as they have been paid and haven't paid for hotel and bet they don't if we cant make it and TR waltz off with £6000!!!.Next email is asking us to rate them on a survey. !! unfortunately you are unable to rate zero stars. Don't use this stitch up bunch. Book Direct with the hotel. I have just looked and can get a better and cheaper deal!! These kind of third party agencies are all ofthe same ilk. No customer service or response. We should all get together and try to get the government to weed out these sham companies and put them out of business. All they do is cause more misery and stress to honest decent people.”

Helpful Report

Posted 4 years ago

“Had flights booked with TR, still awaiting refund and customer service stinks, they're tweeting everyone up to certain dates have been refunded, utter rubbish, I've been waiting since March, they don't answer emails or any correspondence.”

Helpful Report

Posted 4 years ago

“I am due to go on holiday with travel Republic to Turkey on 9th August to Turkey. I emailed them in May to ask if could either transfer my flight etc to next year or if I cancelled my flight how much would they charge me to cancel. I might add that I don't want to Travel because I'm concerned about catching Covid and I can't take extra time to isolate when I return. They haven't answered my message. Their phone lines are down. Then today I recieved a message to say that I would only find out if I could go on holiday two weeks before I travel. I believe they are possibly doing this so they can collect my final payment. They will then possibly not return it as many people on the forum have found. I don't want to lose my flight money but then I don't want to leave things until the last minute and lose everything. I'm going to contact the travel ombudsman. This isn't my first holiday with them but it could be the last. People that have booked with companies such as Tui have had the choice of transferring their holidays until next year. No fees no limited credit notes. We all need to stand up to this company....”

Helpful Report

Posted 4 years ago

“Had booked package holiday for march.Travelling on day spain declared state of emergency. Flight cancelled after check in at airport.after 12 weeks and numerous attempts to contact TR.to no avail.Aer lingus refunded my flightsto TR.They now refuse to refund hotel because they say i could have travelled. Spain were refusing to let flight land and hotel closed 2 days later. Will never use them again.”

Helpful Report

Posted 4 years ago

“TR informed on twitter (only way to contact them as turned phones off) because of coronavirus and FCO advises against all essential travel my holiday is cancelled and I will need to claim on my travel insurance. TR then informed they will issue a credit note. Then TR informed that will issue a refund if you do not want to accept the credit note. All via Twitter. The hotel part of the holiday had not been paid so the refund should have been refunded. Not TR as they hold on to your money. The flight had also sent email to inform the flight can be rebooked at a later date or register for a refund. Not TR as they keep hold of your money. Arranged a chargeback via the CC and after a period of time. TR informed my CC I am not entitled to a refund and charged it back to my card. Informed TR via Twitter and TR informs I have already had the credit back to my card, not acknowledging they have already taken back the money. This travel company I advise to never book with them and I advise to find a decent company that can look after the customer when a crisis happens. TR are impossible to deal with at this time and made a stressful situation even more stressful. So TR still have my money even though the hotel has not been paid(most hotels only charge TR the day you check out) The flight cost that is being refunded back to them. This is still ongoing with a complaint to ABTA and an investigation with my credit card company.”

Helpful Report

Posted 5 years ago

“We were due to fly on the 6th April to lanzarote, which was cancelled by TR, we’ve heard nothing no email, you try calling but know answer, it cost us £1124 in flights, I think it’s disgusting they took your money Quick enough now we’re fighting to get it back.”

Helpful Report

Posted 5 years ago

“I have not been as unlucky as some of the other people that have used this company and upon reading their reviews I sympathise completely. However, as a matter of principle I wanted to join in, in warning people just how uncompassionate this company is. Last year one of my oldest friends announced he would be getting married in Ibiza in July 2020. Unfortunate for him and his fiancé something unprecedented happened, COVID-19. They tried their best to hold out and hope that this would blow over, but no such luck, flights were being cancelled let right and centre and their guest were dwindling, so a sensible decision was made to move the wedding to next year. Following this news I of course contact Travel republic to explain why I wanted to cancel, but that I may re-book with them for next year. With no acknowledgement of my reasons for cancelling, or offer of a transfer of balance to a new booking, they flatly asked for a £40 cancellation fee. I replied saying “It’s extremely disappointing to know that despite the whole world being affected by the coronavirus pandemic you have decided that you are not going to make an exception and ask for a £40 cancellation fee when I’ve given you a justifiable reason for cancelling. I have no control over the airlines and their decision to cancel my flights. My friends are also extremely unlucky to have to cancel their wedding, but lucky for them, their venue has allowed them to reschedule to next year. I’ll be sure to not use Travel republic when I rebook for next year“, however with no acknowledgement of anything I’d said and still no offer to transfer my balance, they still asked if I wanted to proceed, as if they didn’t understand my reasons for asking them to cancel! DO NOT USE THIS COMPANY!”

Helpful Report

Posted 5 years ago

“June booking within the UK cancelled by venue due to not being allowed to open. TR sent an email a few days ago to inform they would be taking full payment for booking on 1st June; unless they heard differently from the Foreign and Commonwealth Office. I messaged back immediately to inform the venue had already cancelled and, in any event, what did any decision by the FCO have to do with a short break booked within the UK? TR ignored my question and informed they would take full payment unless I cancelled with them, at which point they would charge a cancellation fee. Heads they win tales you loose. Without boring all to death with the full exchange between myself and TR, I STRONGLY advise you not to have anything to do with them. Use their site to find your accommodation, but contact the venue directly and cut out TR.”

Helpful Report

Posted 5 years ago

“BE AWARE NEVER USE Travel republic worst company ever to deal with. Never ever again”

Helpful Report

Posted 5 years ago

“THE CONTACTLESS TRAVEL AGENT My holiday was due to start on 16/03/20. Tried for a few days before to speak to them about cancelling the holiday but their lines were all down. So finally flew off to Kenya on the 16th to connect with flight to Mombasa in Istanbul. In Istanbul I was not allowed to board the next flight and was flown home the next day by Turkish Airlines. Tried to contact Travel Republic again without success. However I received an email from them telling me since I had a hotel only booking if I wanted repatriation to contact my airline. I had a package holiday with Travel Republic which they seem to have conveniently forgotten. Sent them a recorded letter which has never been answered. What they have been able to do - collect the hotel charges totalling £1475 from my MBNA card who warned me if I took steps to block payment they would put a black name against my name. So our £2502 holiday ended in Istanbul. That was the last I heard from Travel Republic. Will never use them again. TRAVELLERS BEWARE!!!!!”

Helpful Report

Posted 5 years ago

“This is driving me bananas. Travel Republic owe me £1427. I received a email from them saying that they owed me £1355. I wrote and corrected them. I have no idea where they got the £1355 from as the amount on my credit card says they took £1427 from me on 07/01/2020. They then write again and say they are going to repay me £1355 and my concern is closed. There is no way of contacting them. Ugh”

Helpful Report

Posted 5 years ago

“I myself like a lot if people had the holiday cancelled due to the virus. We were due to fly out 17th march and cancelled late on the 16th . I to have email though there booking site. Tried like many phoning nothing. I understand it is difficult but its oeople lives they are playing with. I had no email. No replies nothing. I gave up and gone though my bank for a refund. I never use travel republic again”

Helpful Report

Posted 5 years ago

“I’ve booked for next year ( I think I have ) but not received any confirmation or reference number so don’t know if it’s booked or not what I do know is the deposit of £503 has been paid out to travel republican so I don’t know if it’s booked or not And I’ve tried every avenue to get in touch to no avail, you can cancel upto 30th April quote ref number - that’s the problem haven’t got one anyone got any ideas?”

Helpful Report

Posted 5 years ago

“Booked on line for next year (well I thought I had ) but had no reference number or confirmation from them yet £503 deposit has been taken from my bank account I’ve tried several avenues to get in contact with them to confirm one way or another but unable to get any where Anybody got any advise how to get in touch ??”

Helpful Report

Posted 5 years ago

“Unable to speak to anyone from Travel Republic. A message on their phone line says they are only assisting those currently in resorts at the moment and then cuts you off. The links on their website regarding cancellations and amendments to existing bookings are broken. No response from emails sent. I have paid for my accommodation in full and it appears there no way to get any refunds (or speak to anyone). I won't give up but might need to go down a different route to claim a refund (travel insurance, ABTA, credit card company).”

Helpful Report

Posted 5 years ago

“I don’t mind being cancelled, it’s the sad times we are in but Travel republic waited until the very last minute to cancel my holiday despite the airline announcing it was grounded, Turkey being closed, they refused to accept it, told me to cancel at my expense.lose flight fee and pay a surcharge, I have now lost my annual leave as it’s now too late to cancel . Dreadful company in a crisis , customer service cut and paste answers , very little support . Will never use them Again”

Helpful Report

Posted 5 years ago

“Travel republic got 2000£ of my money and canceled my holiday due to Covid 19. No phone or message answered since 23rd March ! They are vanished ! They closed my account now and deleted all my messages ! People please take a screenshot of your messages if you send them any message or email for your future legal action.S . This lockdown will be finished and we are going to take them to the court . These people are frauds !”

Helpful Report

Posted 5 years ago

“Customer service a disgrace after they canceled our package holiday due to covid 19 TR seems to have disappeared of the face of the earth looks like we have to start legal action to get refund.”

Helpful Report

Posted 5 years ago

Travel Republic is rated 1.4 based on 484 reviews