Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got it at a great price and its about 10 minutes from Airport.”

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Posted 2 years ago

“I made an error with this booking and rang the helpline IMMEDIATELY in the hope of rectifying it. I was told, in so many words 'Tough luck. We have your money, you're not getting it back and there is no way to make the change that you want'. Most organisations recognise that humans sometimes make mistakes but not Travelodge. Never again. You have lost my future custom and I will encourage everyone I know to avoid you like the plague.”

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Posted 2 years ago

“Very quick and easy booking options and process. Very clear and easy to follow.”

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Posted 2 years ago

“Enjoyed my stay at the Travellodge very clean good service and staff were very hospitality”

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Posted 2 years ago

“I find it very annoying (and you aren't alone in this)that I can investigate accommodation possibilities on one day but when I make a decision, sometimes barely 24 hours later, that the price has altered and invariably gone up. I feel that just isn't fair.”

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Posted 2 years ago

“I do not rate any website sorry -”

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Posted 2 years ago

“We always go to travelodge in Acle and are very satisfied. Clean and standard room for a good price. That's why we book again now in travelodge Ashford.”

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Posted 2 years ago

“Great service very helpful”

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Posted 2 years ago

“Ideally situated, it may help to explain access to the car park!!”

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Posted 2 years ago

“Value for money easy to book just what we need when visiting relatives in Birmingham”

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Posted 2 years ago

“I looked at the price to stay at Durham travelodge £179 the next day it had gone up to £235 so thought I had better book and did. Surprisingly the next day it went down to £181 very strange feel like I’ve been stitched up!!!!”

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Posted 2 years ago

“Easy seamless”

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Posted 2 years ago

“It's really a comfortable place to sleep or relax. although the inflation in the country and the world.”

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Posted 2 years ago

“Quick and easy booking. All necessary information available.”

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Posted 2 years ago

“Best Hotel and also very convenient. Staffs are very friendly. Staffs always makes you very comfortable it feels like come at the hotel again and again”

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Posted 2 years ago

“Very friendly staff & clean/ tidy.”

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Posted 2 years ago

“Web site was very easy to use & the information was useful. Was good value for money for the area. The only negative is the £3 fee charged for using Internet. Normally it wouldn't bother me if the hotel didn't have it (which most do these days) but I needed it incase Moorfields Eye Hospital needed to contact me.”

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Posted 2 years ago

“Main website stated no availability, hotel website showed availability and booked with no problem?”

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Posted 2 years ago

“I would like to see more photos for the rooms. For example, the beds belonging to the family room do not appear exactly in the photo. Also, can breakfast be added later? This issue is not clear enough.”

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Posted 2 years ago

“I have used Travelodge for years but found my recent experience very aggravating. 1. I knew the one I wanted in London, Blackheath Rd, and looked for Greenwich, but no clear identification. 2. Worse, when I came to pay I had great difficulty getting past PayPal, which I don't like, to get to my Credit card”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews