Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rooms are comfortable and staff very welcoming”

Helpful Report

Posted 3 years ago

“Easy to book required room”

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Posted 3 years ago

“Easy to book.”

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Posted 3 years ago

“Very happy”

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Posted 3 years ago

“Cheap and cheerful. U get what it says on the box. Never had a bad stay. I once had a room not up to standard which was quickly and hassle free resolved. Easy to book at reasonable rates”

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Posted 3 years ago

“Easy to navigate the booking form.”

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Posted 3 years ago

“Really disappointed, awful smell in room appeared to be from carpet, what looked like rust in the bottom of the kettle and even after changing water and boiling several times was in drinkable due to the taste. No tbags in room, no shower gel in dispenser in bathroom. Really poor value for money”

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Posted 3 years ago

“Rooms where dirty and old. Old fan blowing dust around the room, heater was on when we walked in Bathroom was dirty Bed was comfy however”

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Posted 3 years ago

“the booking experience was very good as it was easy to navigate through the website.”

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Posted 3 years ago

“System is ok for booking except it insisted I use an address in the UK with UK postcode as a mandatory requirment so I filled in my brothers address who lives in UK”

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Posted 3 years ago

“Welcoming staff and friendly. Room very clean. Tea/coffee. The iron provided however was non steam and very small. I bought a steam iron from Argos. Would highly recommend the Balham Travel Lodge.”

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Posted 3 years ago

“Easy to book and good price”

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Posted 3 years ago

“Easy book online but hard to find a telephone number to call”

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Posted 3 years ago

“Good location good views”

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Posted 3 years ago

“Good value accommodation in good locations.”

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Posted 3 years ago

“Tried to book and use an eVoucher but unable to process, called reservations could not help advised online told them been trying to for about 15 minutes”

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Posted 3 years ago

“Really difficult to book using phone to book Got the invoice through emails all fine App showing that I haven’t booked ???”

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Posted 3 years ago

“Straight forward”

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Posted 3 years ago

“Travelodge always provides a clear and understandable booking system. Rooms and staff are always excelent. A trusted supplier”

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Posted 3 years ago

“Very good pleasant staff”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews