Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,780 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,780 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice friendly And clean”

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Posted 2 years ago

“Haven't stayed yet ?”

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Posted 2 years ago

“Very dated. Toilet didn’t flush very well. Bed uncomfortable and rolled into the middle of the bed.”

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Posted 2 years ago

“Unfortunately you have charged me twice for my booking and made no effort to return my money. This is before I even go on holiday. I just need one lot of money back, please”

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Posted 2 years ago

“One of the worst and dirtiest places!!! The floor was dirty and not cleaned, there was vomit in the sink and the bathroom was unusable, and the water was cut off. Also, there were blood stains in the bedspread!! Customer service does not answer calls. Their only business is to take your money and then ignore you.”

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Posted 2 years ago

“Simple easy to use web site very clear”

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Posted 2 years ago

“Halkyn was a good location for travelling to N Wales. Helpful friendly staff. Clean and comfortable, good value.”

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Posted 2 years ago

“Very easy to book online 4 separate rooms in different names.”

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Posted 2 years ago

“Have just started booking with Travelodge (after many years of staying with a "rival" chain) and found them to be of good and better value. A special mention to Maria on our recent visit to the Melksham Travelodge - she is a credit and asset to the Company.”

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Posted 2 years ago

“Quickest arrival I have ever had at a hotel. I’m not sure if that’s a good thing. 2 towels in a family of 4 room! When asked for an extra pillow apparently in an entire hotel they have NONE. Sleeping on ONE flat pillow. Only half of a small toilet roll given. Most definitely will be not staying here again when they can’t even accommodate the simple things.”

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Posted 2 years ago

“Clean, functional and value for money. Good staff”

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Posted 2 years ago

“Booked room for 30th June finsbury park area. Paid £133 and then got confirmation that it was booked for 26th. Who's error I'm not sure. Called to amend booking but was told all u have is family room for £180 ish. Your rep was rude. Lost my £133. Have used travelodge for years rivately; and for work. Not happy !”

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Posted 2 years ago

“As soon as we got out of the lift you could smell damp, and the upkeep of the room was in no way worth £120 per night”

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Posted 2 years ago

“Very easy booking experience”

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Posted 2 years ago

“Ease of booking, plenty of location choices at very competitive prices.”

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Posted 2 years ago

“Excellent place to stay. 10 minutes walk from central Covent Garden Clean, modern rooms, good air con, decent shower Great price Well done”

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Posted 2 years ago

“Took a while, but once unchanged password, it was ok”

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Posted 2 years ago

“Never had a problem at any Travelodge I have stayed at and always find the staff very pleasant.”

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Posted 2 years ago

“Booking was very straightforward and was a good experience. We are looking forward to our stay.”

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Posted 2 years ago

“Always a good price”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,780 reviews