Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,784 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a one night stay to break a long journey, only used as most Hotels in Cirencester area were full. Our first impression was what a scruffy dump, the carpet was badly marked with many colourful drips and spills, drab walls, one dark unknown picture on the wall, tiny old tv, only saving grace was pleasant and helpful staff. Cost £116.00.”

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Posted 2 years ago

“Good clean accommodation in central locations. Great price too!”

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Posted 2 years ago

“Beautifully clean throughout. Quiet stay, reasonable price. Easy access to the region as it's adjacent to the M1. Would recommend.”

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Posted 2 years ago

“customary easy to book experience”

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Posted 2 years ago

“Easy to book good price but very disappointed with the high charge for a small dog it seems a lot for one night as the cleaning will not be a lot more 🙁”

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Posted 2 years ago

“It was easy to book online my holiday. I booked 2 rooms 1 of which was for my disabled parents.”

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Posted 2 years ago

“Does exactly what it says. No problems at all. Was greeted at breakfast with a huge smile by a lady called Alison. What a lovely,bubbly lass who obviously loves her job. Thanks”

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Posted 2 years ago

“Our stay while short was comfortable clean quiet and a good nights sleep we used the stop as a halfway break on a long journey and would do this again following our experience”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Terrible experience, arrived at night to find hotel overbooked and have no room! What is worse, staff were rude and dismissive ( his name Ansa) to the extent that his colleague was apologetic for his behaviour. I specifically booked this hotel to be near to conference venue as have early start. Offered hotel further away with more than five times the distance to walk. I was tired and getting late, so had to take the offer. One member of staff was helpful and agreed to send me in a taxi to the other hotel. No apologies from the manger and saying this is the policy of Travelodge!”

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Posted 2 years ago

“Always great”

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Posted 2 years ago

“Jess and all members of the team were excellent. Thank you”

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Posted 2 years ago

“Awsome hotel”

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Posted 2 years ago

“Great location, quiet and nice room.”

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Posted 2 years ago

“Easy to book online”

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Posted 2 years ago

“Online booking is so quick and easy. Great prices too.”

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Posted 2 years ago

“I had NO problems booking a room with TRAVELODGE!!”

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Posted 2 years ago

“Excellent stay over pre-cruise in Southampton; cheap accommodation, friendly staff, clean rooms, good night's sleep. Recommended.”

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Posted 2 years ago

“Web page should be easy to use”

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Posted 2 years ago

“Searching for a particular location was a real pain. I knew there was a hotel at Paignton....yet keying that name into the search box I had to scroll through loads of unrelated locations....that is a basic functionality flaw! I also wanted to know if we could take our dog, but couldn't confirm this until going through the booking process, there was nowt in T&C's ...could do with a simple FAQs page. What in earth are the following questions about DELIVERY and was item damaged about? Looks like you have your surveys mixed up.”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,784 reviews