Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,785 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well run by a great team! Couldn't ask for more!”

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Posted 2 years ago

“Another great at Hemel Hempstead Travelodge.”

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Posted 2 years ago

“User friendly website!”

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Posted 2 years ago

“I booked the wrong month as the site took me to august rather than the month we are actually in, then once there told me to get a room I would be charge an extra £90 , disgusting and the fact you have a carpark and customers still have to pay for overnight parking .. disappointing ,”

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Posted 2 years ago

“Price was fantastic however a simple mistake.from myself cost me losing out I planned for another nights visit at a fantastic price for the dates to change and muggins here didn't realise and booked.. however I stupidly pressed none.refundable and when tried to change dates the charges where so much more which is where I was left in tears.. I have adhd and can impulsively do things and I clearly didn't read my mistake but to have everything cost me so much more left ne extremly stressed out of pocket and anxious... I know had guidelines but people like me sometimes need xtra support happily to change dates but why so much more of a charge ... I couldn't do it 🥴 whoever mistake it left me down hearted and deflated... drained also.. I wasn't allowed a refund because I stupidly thought dates where correct the system changed them automatically I want to cry... my own self cost me cuz I struggle to slow down ...”

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Posted 2 years ago

“Disappointed that I cannot get an answer on your 08719846466 number despite more than 10 attempts in the last 24 hours. I need to let my hotel know I will be arriving at about midnight and need to be sure I will be able to enter at that time. As this is a general/national number for Travelodge, I can only assume you are willing to frustrate all your customers like this. Also very annoyed you should make a 13p/minute charge for this service, had I been lucky enough to get the call answered.”

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Posted 2 years ago

“Always had a pleasant stay at Travelodge Hotels”

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Posted 2 years ago

“Easy to book with all information clearly available.”

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Posted 2 years ago

“Very easy to book and add breakfast and payment, would use again”

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Posted 2 years ago

“Very easy to book and pay online. I have stayed at the same Travelodge many times and, apart from one occasion ( when some idiot set off the fire alarm in the middle of the night! ) have never encountered a problem of any kind.”

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Posted 2 years ago

“We have stayed here a few times over the years, and it has gone downhill I’m afraid. None of the lights in the room worked, the pillow case was dirty, the carpet was badly stained. We had an elephant in the room above us I believe. It’s a shame it’s gone down hill as it was always our go to hotel for a quick overnight stay. The staff were 5* though, especially Alison in the breakfast room. She was a ray of sunshine.”

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Posted 2 years ago

“Very easy to book”

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Posted 2 years ago

“The search pilot put the wrong date in rang them straight back and would not refund me”

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Posted 2 years ago

“Simple booking process at great rate…”

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Posted 2 years ago

“Very easy to book on the Travelodge website. Can’t wait to see how the property stacks up when we visit in August for the 2023 Edinburgh Tattoo.”

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Posted 2 years ago

“I have never stayed”

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Posted 2 years ago

“The prices have gone up by 50% since last year, I know it’s a bad time at the moment but there is no justification putting up rates by 50%”

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Posted 2 years ago

“Easy to book”

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Posted 2 years ago

“Easy to book”

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Posted 2 years ago

“Always happy with travelodge in poole very friendly people and always happy to help”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,785 reviews