Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that I cannot get an answer on your 08719846466 number despite more than 10 attempts in the last 24 hours. I need to let my hotel know I will be arriving at about midnight and need to be sure I will be able to enter at that time. As this is a general/national number for Travelodge, I can only assume you are willing to frustrate all your customers like this. Also very annoyed you should make a 13p/minute charge for this service, had I been lucky enough to get the call answered.”

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Posted 3 years ago

“Always had a pleasant stay at Travelodge Hotels”

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Posted 3 years ago

“Easy to book with all information clearly available.”

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Posted 3 years ago

“Very easy to book and add breakfast and payment, would use again”

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Posted 3 years ago

“Very easy to book and pay online. I have stayed at the same Travelodge many times and, apart from one occasion ( when some idiot set off the fire alarm in the middle of the night! ) have never encountered a problem of any kind.”

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Posted 3 years ago

“We have stayed here a few times over the years, and it has gone downhill I’m afraid. None of the lights in the room worked, the pillow case was dirty, the carpet was badly stained. We had an elephant in the room above us I believe. It’s a shame it’s gone down hill as it was always our go to hotel for a quick overnight stay. The staff were 5* though, especially Alison in the breakfast room. She was a ray of sunshine.”

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Posted 3 years ago

“Very easy to book”

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Posted 3 years ago

“The search pilot put the wrong date in rang them straight back and would not refund me”

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Posted 3 years ago

“Simple booking process at great rate…”

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Posted 3 years ago

“Very easy to book on the Travelodge website. Can’t wait to see how the property stacks up when we visit in August for the 2023 Edinburgh Tattoo.”

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Posted 3 years ago

“I have never stayed”

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Posted 3 years ago

“The prices have gone up by 50% since last year, I know it’s a bad time at the moment but there is no justification putting up rates by 50%”

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Posted 3 years ago

“Easy to book”

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Posted 3 years ago

“Easy to book”

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Posted 3 years ago

“Always happy with travelodge in poole very friendly people and always happy to help”

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Posted 3 years ago

“Had to adjust my address onlog in details which kept shutting down at the submit stage.”

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Posted 3 years ago

“I can only comment on the location at Walthamstow. It is easy to book and get all the extras I want. As far as my previous stay, it was wonderful! It is so convenient and even though it is a busy location, it was very quiet. I added breakfast then (and making my upcoming stay booking also) and it was very lovely. Nothing like getting a good start to the day! I look forward to my upcoming stay and have every belief that it will be just as satisfactory as my last.”

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Posted 3 years ago

“Very difficult to book. Confusing dates and complicated.”

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Posted 3 years ago

“Booking the room was easy and the price was good!”

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Posted 3 years ago

“I love how simple and clean And most importantly cheap Travelodge rooms are”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews