Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Travelodge product is good but the online reservation process is laborious. Made a booking for 5 night in 4 locations and had to make individual bookings taking almost half an hour. I have a log in so was surprised that the platform doesn't allow multiple bookings to be made before asking for one single payment. Premier Inn have been doing this for years.”

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Posted 3 years ago

“Room comfortable, a few issues with stay: 1. Shower wash empty (replenished when I raised but too late for the shower I was taking) 2. A live cockroach (very small) in one of the towels (I reported to reception) 3. The AC not working (control locked out)”

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Posted 3 years ago

“Booking on the travelodge Web site is very eady”

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Posted 3 years ago

“Great location. Excellent staff, very attentive and helpful. Bit noisy outside at nightime (early hours in morning) When we go to Birmingham again, this will most probably be our first choice (in fact it is as we are going back next May)”

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Posted 3 years ago

“Nothing more to say”

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Posted 3 years ago

“Booked on line. Easy process, great prices.”

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Posted 3 years ago

“Great service at reception, can't remember name of the lass checking us in, but was very good and sorted us a cooler room from the start. Lisa was very nice on leaving and we definitely would stay here again.”

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Posted 3 years ago

“Although I live in the Netherlands I do have an account at Travelodge because I frequently stay at one of your hotels. Unfortunately it appears to be impossible to book a room because of my ‘invalid postal code’. Yes: this may come as a surprise, but in the Netherlands we have different postal codes (sarcasm intended). What’s the use if having an account when you cannot use it to book a room? Apart from that: the hotels are pretty much OK.”

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Posted 3 years ago

“Too much generic stuff about Travelodge. Not enough specific stuff - a map showing the location, customer reviews - and the search criteria keep resetting themselves. I got fed up having to type them in time and again.”

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Posted 3 years ago

“The “paid parking” symbol on the photo to me indicated that parking was including with the stay. Turns out I was very wrong and should have paid the extra £4 for the premier inn which is 5 mins away and includes parking…”

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Posted 3 years ago

“Easy to book”

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Posted 3 years ago

“Very clean, helpful staff”

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Posted 3 years ago

“We have booked many times at the Wadebridge lodge and have found the booking system seamless and staff very friendly and helpful . The location is excellent for our needs . This time we are staying 8 nights and would love a larger room if possible .”

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Posted 3 years ago

“Staff happy to oblige request for ground floor room, clean comfortable room. I would have given it a 5* but thought after paying £75, the wifi should have been free.”

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Posted 3 years ago

“Looking forward to our stay”

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Posted 3 years ago

“Stayed many times, staff always pleasant. Beds usually not very comfortable but can cope on short stays”

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Posted 3 years ago

“Very easy booking”

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Posted 3 years ago

“Great location, free parking, very clean, very quiet.”

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Posted 3 years ago

“We use Travelodge as our preferred brand as they offer value for money, are clean and tidy and are normally well situated.”

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Posted 3 years ago

“Too expensive for a budget hotel.”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews