Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,785 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book and given that you can add extras on”

Helpful Report

Posted 2 years ago

“i found the booking of 4 rooms for a group of 10 people very easy to do.”

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Posted 2 years ago

“Very easy and precise”

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Posted 2 years ago

“We booked and did not stay we took one look at the room and front reception and requested a refund to go and stay somewhere else. Th3 front reception was ignored at 4pm we had to phones telephonenumber atreception to see someone. The reception floor was so dirty and sticky our shoes were stuck to the floor. There is dirty and cigarette butts under ther3ception desk. The room windows wer mouldy. There was no. Way I was staying or eating there. The grass at the front door is 4ft high. Does not give confidence in the service of the hotel. We asked fo4 a refund to be told it would be. Processed by Kirsty and it's still has not been done. We have stayed in other travel lodges and they were perfect but this one is disgusting.”

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Posted 2 years ago

“Regularly stay in a Travelodge super room and always find it immaculate and very comfortable. That said, prices do seem to vary widely albeit Travelodge remains value for money.”

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Posted 2 years ago

“I tried to book a one-night stay in September but the system gave me a price for a date in June instead. When I changed the date to the correct one the price shot up from around £59 to almost £104. I can understand you wanting to sell vacant rooms a little cheaper but the increase I got was rather extortionate !.”

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Posted 2 years ago

“I am assuming you want a review of the booking process itself. Very easy for an elderly person ( not too good with computers) to book one room for one night , but as I wanted to book a second night for return journey, I found I had to pay for the first one and redo the whole process. I realise it could be my inability to surf the net or understand how these modern gadgets operate !!!”

Helpful Report

Posted 2 years ago

“Paid £144 for 2 nights. Next day was inundated with offers for £35 a night. How unfair is this after you've booked! Stay itself was in a reasonable room apart from the filthy carpet. On our second day we came back to no towels just a filthy cleaning cloth left in the bathroom. Queuing at reception to collect some towels and hand over the filthy cloth a man was checking in and said as it doesn't say free breakfast could he get one. The receptionist said yes he could have a free breakfast. Obviously we missed out on this too. Feel that we paid a lot of money here for very little considering the towels, dirty cloth issue etc. Very disappointed.”

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Posted 2 years ago

“Very clean always polite and can't do enough for. You”

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Posted 2 years ago

“All was okay with booking”

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Posted 2 years ago

“The only thing which stops me giving 5 stars is the time it took. Afterwards I booked a different stay with Premier Inn and that was much quicker. Otherwise good.”

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Posted 2 years ago

“House keeping needs to be looked at mould behind shower taps no soap extracter not working room 101”

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Posted 2 years ago

“Very easy to book, everything you need for a short break. Very clean and staff always very attentive.”

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Posted 2 years ago

“Travelodge Central Kingston is my go to when I'm visiting friends. Comfortable rooms, great location and lovely staff.”

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Posted 2 years ago

“Easy booking, decent price, good choice of places to stay”

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Posted 2 years ago

“I don't rate this travelodge at all or the manager she was very rude. I travelled a great distance for a hospital appointment for my child and had booked a room here and phoned aswell to request we had a early check in which was approved but wasn't the case when we arrived she wanted extra payment and also after we informed my pet would be coming once again wasn't noted so wanted extra money and when finally got in the room ment to be a family room well no wasn't the case was one bed I had a meltdown due to the managers attitude. Now have to find somewhere else to stay as disgusted with the managers attitude. Even though have paid for the room”

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Posted 2 years ago

“Clean rooms Comfy beds Friendly stagf”

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Posted 2 years ago

“Clean and tidy. Staffs are friendly”

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Posted 2 years ago

“So easy to pre-book our room, evening meal and breakfast. Seamless from start to finish, We look forward to booking in on 22nd June on our way to holiday in Wick. Many thanks.”

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Posted 2 years ago

“Very easy to reserve”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,785 reviews