Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

Write Your review

Tell us how Travelodge UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Location is great. Reception staff very nice and friendly. Rooms size was good, even when sharing with my 11yr old son there was plenty of room for both of us. Comfortable bed and pillows. Rooms are also surprisingly quiet as far as outside noise is concerned. Drawback here for me was attention to detail in regards to cleaning..marks to shower curtain, hairs in bath, adhesive bath mat area looks grubby, and taps/silicone in need of attention. Also what appeared to have been a stain to carpet at the side of bed that was still damp. I hadn't initially spotted, had put my bag on it, leading to coffee smelling bag and jacket inside bag. But it's a budget hotel, they do what they do well, and at a price that is hard to grumble at, so I would absolutely stay again”

Helpful Report

Posted 1 year ago

“On our recent visit to Tewksberry, we were disappointed to find our accessible only had an over bath shower. However, the lovely receptionist Debbie made sure we had a walk in shower in a different room. We were very disappointed with the food in the restaurant.....not up to the standard we usually get from Travel Lodge.”

Helpful Report

Posted 1 year ago

“Just ok.A little slow.”

Helpful Report

Posted 1 year ago

“Very disappointed that the price went up by £20 within the space of 1 day. I did feel cheated & felt I had no choice but to go with the higher cost. If I could have had the room at the lower price I would have added extras”

Helpful Report

Posted 1 year ago

“Impossible to sleep with noise of cars in the street, only this problem.”

Helpful Report

Posted 1 year ago

“Good budget hotels but prices have risen higher than they should be”

Helpful Report

Posted 1 year ago

“Room was very comfortable and clean. Restaurants under going works which is OK. No lift working. Plugs beside bed and bed side light not working. Reception staff not very friendly.”

Helpful Report

Posted 1 year ago

“No air conditioning.”

Helpful Report

Posted 1 year ago

“Couldn’t find anything at time of booking if I had to pay for my assistance dog”

Helpful Report

Posted 1 year ago

“Staff were friendly and helpful. Super Room wasn’t much different to a normal room. Certainly wasn’t quiet and far too hot...a small fan not enough.”

Helpful Report

Posted 1 year ago

“We had a two day stay en-route to Perranporth. It was a very nice location and staff were friendly . The room quiet but hot and stuffy, there was a fan supplied. We gave up on the TV on day one. Despite retuning the set BBC and ITV channels didn’t appear. We were looking for a beers on site Friday afternoon at around 17:00 strangely the bar was closed.”

Helpful Report

Posted 1 year ago

“Our room was clean but we were there for 3 days and couldn’t have a shower as putting it from bath to shower, the pull up wouldn’t stay up!! I reported it after the first day but it was never fixed. So I wouldn’t recommend staying there, also there is no kitchen either so we had to eat out which wasn’t cheap!”

Helpful Report

Posted 1 year ago

“This Travelodge fits the bill for my disabled brother”

Helpful Report

Posted 1 year ago

“Very budget”

Helpful Report

Posted 1 year ago

“Booking online worked smoothly as it should, and so nothing exceptional to note.”

Helpful Report

Posted 1 year ago

“The bathroom had lots of hair in the shower behind the door and the toilet there was blood stains outside the toilet door very very noisy rooms”

Helpful Report

Posted 1 year ago

“Difficult process, login failed several times”

Helpful Report

Posted 1 year ago

“I am a bit of a dinosaur really but I did struggle. I thought I had to join before I could book so it took me a while. I didn't think it was very clear. Sorry.”

Helpful Report

Posted 1 year ago

“Booked for November 2023. Logged onto your website. I had forgotten my password so asked for a password reset. That was 24+ hours ago, still no reply. Poor. I selected dates and paid without problem. About an hour later I needed to amend dates ( no RSC theatre tkts available for show night we wanted to attend). I could not amend dates online on "My Travelodge" because my password had stil not been reset. I had to phone the hotel direct but was given the number 08719848484 to change dates. It tok 10 minutes to b connected. I was then told it cost £9 more so I had to give all my card details to a stranger including the 3 digt number. Not mpressed/happy.”

Helpful Report

Posted 1 year ago

“I have chosen travelodge lots of times, always satisfied. I don't know why this time I had problems to book after logging in. I gave my complete address and my Italian postal code was given as wrong. Then I booked successfully without logging in, as a guest.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews