Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to book”

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Posted 3 years ago

“Very quick and easy to use”

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Posted 3 years ago

“Great stay, room was perfect and clean. Reception also very friendly and helpful. Breakfast to go was brilliant as well :)”

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Posted 3 years ago

“Booking clear and easy. I particularly like the display of the price for each of the nights chosen and the option to see prices for other nights a week or so before and afterwards. Having had to change/cancel bookings in the past, I know that this is easy as well.”

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Posted 3 years ago

“Go to Bournemouth quite a lot normally use premier inn but hopefully your as good or better, will use you more often”

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Posted 3 years ago

“Very basic but friendly and helpful staff”

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Posted 3 years ago

“I have stayed with travelodge and great service and value for money. Great staff. 👍”

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Posted 3 years ago

“This response relates only to the booking experience as I have not yet stayed at the hotel booked. The website works well and booking is easy.”

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Posted 3 years ago

“Rooms are small. Windows don't open. Very noisy, even through the night. No fan in the bathroom so it gets extremely steamy. Sign that says don't let the steam out as it will set off the fire alarm. Breakfast was rubbish. Toater machine doesn't work, apple juice was like water. Cumberland sausage definitely wasn't true Cumberland sausage! Mushrooms were swimming in water. Room prices were quite expensive too.”

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Posted 3 years ago

“Nice clean and tidy room's I stay in the same travelodge every year”

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Posted 3 years ago

“Lovely place to stay, always spotlessly clean and friendly staff, thank you!”

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Posted 3 years ago

“Can’t fault the booking app”

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Posted 3 years ago

“Booking was clear and easy process”

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Posted 3 years ago

“No frills but just what I needed. Quiet, close to the tube, Spitalfields market, the Tower of London, Tower Bridge etc. would stay again.”

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Posted 3 years ago

“Bar was not well stocked service was poor breakfast was good tough there was a shortage of bowls roon excellent”

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Posted 3 years ago

“Safe, secure,clean and comfortable”

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Posted 3 years ago

“Friendly staff all good.”

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Posted 3 years ago

“Great value but dirty patches on walls and found a hair in the bed and no towels.”

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Posted 3 years ago

“The noise from train line meant I had no sleep at all with. Very important appointment to go to.The food was awful would recommend your chain to no one terrible stay”

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Posted 3 years ago

“This was one of the worst hotels that we have ever stayed in. There was no heat in the evening and when we complained, we were told it was shut off. Then the desk handed us a space heater. The male desk staff was rude! He even refused to call for a cab for us when we had to leave for the airport stating "Cabs won't come here, you will have to walk to the train station", which was 2 blocks away. The female staff who ran the cafe' was so unfriendly. She never smiled or even said good morning. This hotel was the worst! DON STAY HERE!!!!”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews