Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy no hassle booking.”

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Posted 3 years ago

“Friendly staff and comfortable room”

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Posted 3 years ago

“Easy to book. Easy location to find.”

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Posted 3 years ago

“Very good price-value accommodation.”

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Posted 3 years ago

“Happy to complete this once I have stayed.”

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Posted 3 years ago

“Staff are sometimes really friendly. Good room, hotel is very close to town”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Very welcoming, central to everything, clean & comfortable”

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Posted 3 years ago

“Average room, restaurant overcrowded understaffed, ordinary food. Reliable bus service to the airport.”

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Posted 3 years ago

“I needed to speak to staff as I needed a room configuration that could not be booked via the website. Staff were brilliant in handling calls, response to email, Live Chat is a non-starter as no one is available, but word of caution that calls to travel lodge are very expensive and total cost is not as advertised. Its left me surprised why a company promoting budget as a main selling point haven’t changed the phone pricing model as per other national companies. In summary, staff are responsive, prices are good if you don’t need to talk to someone. Whatever you do do not contact via phone.”

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Posted 3 years ago

“No thanks.”

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Posted 3 years ago

“Lovely clean room with nice decor”

Travelodge UK 5 star review on 4th July 2023

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Posted 3 years ago

“Great service price is very reasonable.”

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Posted 3 years ago

“Booking online was so easy and hassle free”

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Posted 3 years ago

“Easy to book”

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Posted 3 years ago

“You are a painful outfit to deal with. It is hard to contact the hotel, your phone systems are designed to keep the caller hanging on in order to maximise the charge you make per call. If I had another option I would book elsewhere.”

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Posted 3 years ago

“Booking procedure was very easy”

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Posted 3 years ago

“Plasent staff and evening shift.rooms were nice and roomy.could do with a lick of paint in bathroom otherwise no regarts on booking.”

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Posted 3 years ago

“Threw out of your website a couple of times so rang the hotel directly, put through to a 'chargeable' booking service who sent me individual booking forms forms so not sure if for 2 rooms and looks like they have charged me double!”

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Posted 3 years ago

“Booking was quite easy as we knew the hotel that we wanted to stay in.”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews