Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

Write Your review

Tell us how Travelodge UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked at price in the morning but wasn't able to book till the evening by which time you had put the price up by £11!!!! Disgusting. Pure profiteering!!!”

Helpful Report

Posted 3 years ago

“Very easy to use website”

Helpful Report

Posted 3 years ago

“Quick and easy”

Helpful Report

Posted 3 years ago

“Clean and tidy, good value.”

Helpful Report

Posted 3 years ago

“We love this Travelodge and came as far back as when it was newly opened. We also came during lockdown when it was allowed. I have experienced issues on the winter stays with no heating. The Manager did her best but it was very upsetting as it was extremely cold and we are in our seventies. However, we managed and perhaps I should have made more of it. I still like this hotel, the staff are usually very helpful and friendly. Just a small annoyance- the shower soap never works!”

Helpful Report

Posted 3 years ago

“I booked and paid for a two night stay in Travelodge Wembley thinking the hotel was in Wembley only to discover within minutes of booking and paying that it was in fact in Ealing. I phoned almost immediately to see if I could transfer the booking to the Travelodge in Wembley but was told emphatically no. I did not find the lady at all sympathetic to me but quite dismissive, more or less along the lines that I had made the booking without any refund for cancellation etc. I asked if I could speak to a manager and while she said yes, did not attempt to connect me to a manager. I really cannot afford to book again in Wembley so will have to make do with the Ealing booking but it is more inconvenient as we are visiting our son who lives over there. Apart from that the whole booking and paying process was extremely user-friendly, especially for someone like me,a pensioner with limited I.T. Many thanks, Brigir McAuley.”

Helpful Report

Posted 3 years ago

“Very easy well done”

Helpful Report

Posted 3 years ago

“Web site not as clear as it should be. I had to have two goes as one cut out, then found I was about to book twicw so had to delete one!”

Helpful Report

Posted 3 years ago

“Efficient and clear”

Helpful Report

Posted 3 years ago

“Booking went smoothly.”

Helpful Report

Posted 3 years ago

“Straightforward and clear process to book”

Helpful Report

Posted 3 years ago

“The booking process was quick but safe and secure. The added options available were relevant and easy to select.”

Helpful Report

Posted 3 years ago

“When I googled "Travel Lodge Winchester", the first entry directed me to the one in the US - with whom I booked - by mistake. They kept my money, even though I tried to cancel. I phoned their 'chatbot' but it did not allow me to speak to a human to explain what had happened. If anyone reads this - or even cares - please phone me on +44 7771 945061 Kind regards - Phil Wills”

Helpful Report

Posted 3 years ago

“Easy to book. Would be nice with all your bookings to be able to tell if your parking is easy and if it has a height restriction or not. I have to google map it to find out.”

Helpful Report

Posted 3 years ago

“At short notice, I need to visit the Family in Lowestoft. My first choice was Travelodge. I took a few minutes to access my account an make my booking.. Hey Presto.”

Helpful Report

Posted 3 years ago

“Very easy to book and add extras”

Helpful Report

Posted 3 years ago

“Very easy to book. Thank you”

Helpful Report

Posted 3 years ago

“Easy website to gravitate round and pick 2 choices of room rates”

Helpful Report

Posted 3 years ago

“Simple and easy to use”

Helpful Report

Posted 3 years ago

“Easy to complete”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews