Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,780 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,780 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We stayed on the third floor. The smell was disgusting. We raised it with reception who said it was due to a fire. The mix of the fire with sprayed perfumed scent made me an my partner feel sick every time we came in or out. We were unable to use the aircon in the room due to the smell from the landing wafting in. The room was extremely hot which meant we had no choice but to have the window open. This resulted in us being awake most the night due to the noise from the pub opposite until the early hours. Very disappointed in our stay and won’t be returning.”

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Posted 2 years ago

“Very easy to book”

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Posted 2 years ago

“Location is very good. The room was clean, comfortable and spacious. Nice staff. The outside of the building is unattractive and grubby looking but all in all very good for the price paid”

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Posted 2 years ago

“Very easy to book a good description of the rooms and easy to add extras.”

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Posted 2 years ago

“Very easy to book looking forward to seeing at the end of the month”

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Posted 2 years ago

“Tried to change day of arrival and hotel....was told this is impossible..! Shocking service. This is 2023, Travelodge still in the dark ages.”

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Posted 2 years ago

“Friendly staff. Nice clean rooms .”

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Posted 2 years ago

“I am very happy with my room nice and clean no problems”

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Posted 2 years ago

“Worn down faded carpets”

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Posted 2 years ago

“Staff are not very helpful . My card wouldn't open my door , so went to reception they reset the card back up to the 4th floor and the card didn't work !!!! Up and down 3 times before someone came up with master key all this took 30 minutes very frustrating. They told me it would be sorted for me coming back in the evening, so when I came back in the evening it didn't work back down stairs to reception and the same girl said so i forgot to get it fixed !! I will let you in and if you go out you have come to reception and we can let you in this way .”

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Posted 2 years ago

“Easy to complete booking with good guidance”

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Posted 2 years ago

“Easy search”

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Posted 2 years ago

“No ac in room, told them three times no results Literally three teenagers at front desk, Dummer Then dum. Will never be back. 😱😱😱”

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Posted 2 years ago

“Very easy to use , just wish I had a code to use”

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Posted 2 years ago

“The best budget hotel with 5 star customer services.”

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Posted 2 years ago

“Like a sauna in the rooms, no parking as very Limited. Shower not great but reception team very nice”

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Posted 2 years ago

“Review of booking process as requested by email: Website was totally broken on mobile. Could not check out. Nothing wrong with the web service as it worked on my PC without issue.”

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Posted 2 years ago

“Easy to book great price”

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Posted 2 years ago

“Took a few attempts to get the dates to select correctly on Website but otherwise quite simple. Payment took a few attempts too as kept saying the card number wasn't valid”

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Posted 2 years ago

“Receptionist Tina very helpful with local knowledge, pointed us Ito local attractions and restaurants. Comfortable room and helpful staff, would have been five stars if there was air conditioning.”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,780 reviews