Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with our stay,very friendly staff.hotel spotlessly clean and well looked after,all the staff including the cleaners work very hard.”

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Posted 2 years ago

“There was plenty of on-site free parking. The receptionist was friendly and helpful. The room was clean and quiet. The shower had good hot water pressure. Next door was a friendly pub-restaurant with great food. and a 5minute drive away was a star bucks which opened at 6am for breakfast. So the Perth travel lodge is very well located.”

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Posted 2 years ago

“very easy to book, and get conformation”

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Posted 2 years ago

“Easy to find availability and book online”

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Posted 2 years ago

“Very easy booking and easy to follow instructions.”

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Posted 2 years ago

“Staff were nice on front desk, came in on the night to go get some food (asked at reception and was told they were serving) went to the bar and told they weren't serving but then someone got served food behind me. Got it in the end but was just very unorganized and lack of communication. Room was nice - very warm though. Bed wasn't great either I've woke up with a sore back. Also stains on sheets on my side and 'muck' on the wall lights.”

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Posted 2 years ago

“Excellent,receptionist Laura very helpful Pleasant rooms”

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Posted 2 years ago

“First time at lodge if it is as good as the booking procedure I will be very happy 😀”

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Posted 2 years ago

“The booking process is clear and easy to understand, we always enjoy our stays and the staff are cheerful and helpful!”

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Posted 2 years ago

“Being disabled I was disappointed that there was no wet rooms and just baths which is a no no for me , the receptionist Sheila was absolutely brilliant and a credit to your company”

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Posted 2 years ago

“I found it difficult to get to the secure payment page and had to try three or four times before I could enter my details”

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Posted 2 years ago

“Online booking was fairly straightforward and confirmed by text and email very quickly”

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Posted 2 years ago

“Easy to use website, easy to book. Add Ons we’re easy to sort.”

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Posted 2 years ago

“Always had a lovely stay ever time we come here”

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Posted 2 years ago

“Found it a bit trickle had to get my daughter to help. Probably because I am old and not very good online. Maybe a choice of phoning to book would be helpful for some. When I first looked room was £179 by the time I waited to get my daughter to help it had gone up to £223 so cost me £44 more.”

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Posted 2 years ago

“Very quick and easy to do.”

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Posted 2 years ago

“Great stay, all Staff Excellent. No hair dryer in room”

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Posted 2 years ago

“I found the app difficult to use compared with the Premier Inn app. If a mistake was made when typing in information it was difficult to delete the faulty information and insert the correct information.”

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Posted 2 years ago

“1 out of 2 lifts not working so took ages to get to room each time I needed to. £13 is also a lot to pay for parking”

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Posted 2 years ago

“We stayed on the third floor. The smell was disgusting. We raised it with reception who said it was due to a fire. The mix of the fire with sprayed perfumed scent made me an my partner feel sick every time we came in or out. We were unable to use the aircon in the room due to the smell from the landing wafting in. The room was extremely hot which meant we had no choice but to have the window open. This resulted in us being awake most the night due to the noise from the pub opposite until the early hours. Very disappointed in our stay and won’t be returning.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews