Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My bag has been stolen from my room. I left it in the room and called to say I left it there and they said the cleaner didn’t report anything. They fobbed me off saying we will email you? They didn’t even take my email address? I asked to speak to a manager and they said manager is not there. I called again and said I need to speak to manager and they took my number and said Manager will call in the morning. No one called so I called in the morning and the lady said manager is not available and I explained what happened. When I eventually spoke to the Manager called Cara she was very unhelpful. She said she would email me if she heard anything. I told her to check with the cleaner. She said I’ll check and call you back. I never heard back and called at 12:40 and her colleague said she’s too busy to come online. She took my number and said Cara would call me back. I called again at 6pm and she had gone home. I have reported this to the Police”

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Posted 3 years ago

“Excellent, swift and smooth booking! Thank you”

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Posted 3 years ago

“Pleasant helpful staff,rooms clean but starting to look in need of an up date”

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Posted 3 years ago

“The person at the reception was friendly. The room was clean. But the shower/shampoo dispenser was either not working or empty. And that is inacceptable. Room 304”

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Posted 3 years ago

“Very good service and easy to navigate”

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Posted 3 years ago

“Not like the photo and very small”

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Posted 3 years ago

“Room was clean and comfortable. Reception staff friendly and helpful.”

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Posted 3 years ago

“All I've done is make a booking. Wrote an email with a couple of extra points, got a response back”

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Posted 3 years ago

“Not been to a Travelodge since before covid, and so delighted to rebook at Blyth and found the process was as straightforward as before.”

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Posted 3 years ago

“Very happy with the ease I could book a room”

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Posted 3 years ago

“Always a good price”

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Posted 3 years ago

“Web site easy to navigate, availability of hotels, prices, dates all obtainable rapidly with a minimum of fuss. Booking also straightforward and confirmation emails received within seconds. the whole operation is slick and efficient.”

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Posted 3 years ago

“Ideal for our stay”

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Posted 3 years ago

“I can only comment on the online booking system as I haven't stayed there yet. But in terms of booking, the process was very staright foward and quick. The confirmation email came through very promptly. Overall excellent.”

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Posted 3 years ago

“Easy to book online, welcoming staff on arrival, nothing too much travel”

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Posted 3 years ago

“We were looking for a hotel to allow us to bring our pet into the bedroom overnight. It was easy on the website to book”

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Posted 3 years ago

“good experience”

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Posted 3 years ago

“Brand new lodge, staff excellent.”

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Posted 3 years ago

“We had a great stay at the Travelodge in Rugely. The staff were lovely.”

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Posted 3 years ago

“Our 4th year staying at Travel lodge in Newquay great hotel and always get a room with a fantastic view of beach. Staff are friendly and helpful.Really easy to book on line .”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews