Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Convenient for what we want to do and an area we like to visit.”

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Posted 2 years ago

“Website keeps timing out of my account while I’m browsing . Very frustrating.!”

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Posted 2 years ago

“Clean and comfortable. Convenient locations. Simple booking system”

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Posted 2 years ago

“Easy way to book which was welcomed but disappointed to find no twin bed rooms offered. If you want to ring to discuss you’re charged for the call.”

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Posted 2 years ago

“Would find it better if there was a box to write small message - like the Days Inn has. I have booked an accessible room so as simply to ensure a downstairs bedroom.”

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Posted 2 years ago

“Clean and convenient location for an early appointment at Queen Victoria hospital which is 5 mins away”

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Posted 2 years ago

“Easy to navigate website, competitive prices”

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Posted 2 years ago

“Website is very confusing when I tried to amend my booking. I feel I got taken advantage of due to the cost of calling customer support multiple times and the cost of errors incurred by simply trying to add another day to the reservation!”

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Posted 2 years ago

“Very easy to book. Given a range of hotels in the vicinity. Pricing structure very clear”

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Posted 2 years ago

“Very happy with price.Easy to book.”

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Posted 2 years ago

“It is hard to review the company as we have yet to stay in the hotel but i found it hard to navigate the website and find the required location plus I thought it expensive for the extras and we considered finding appropriate alternative locations but we decided to give it a go as it was the nearest. The check-in time is also late at 3pm and not helpful. I have no idea why you are asking me about delivery time and couriers. Bizarre. I have marked you down a star on this complete lack of thought with this email.”

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Posted 2 years ago

“It all worked.”

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Posted 2 years ago

“It was easy to make the reservation. Plenty of information about the hotel's facilities and local attractions.”

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Posted 2 years ago

“Quick easy and effeicent”

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Posted 2 years ago

“It was very easy to book on line, and I booked an accessible room (because my partner is disabled). The only option that came up was an accessible room with a bath, and not a walk-in shower. I therefore phoned the booking line to ask if it was possible to have a room with a shower instead of a bath, but was told that none of your rooms have showers, only baths. I realise that the accessible room will have hand rails etc, but most disabled people (including my partner) are unable to step into and out of a bath, and therefore it means that for the duration of our stay he will not be able to have a shower. I do strongly suggest that if you are going to advertise accessible rooms, they should be equipped with a walk-in shower.”

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Posted 2 years ago

“Simple to book and prompt confirmation.”

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Posted 2 years ago

“Difficult”

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Posted 2 years ago

“I found my stay to be excellent value for money. Even though it is right in the middle of town all I could hear was seagulls. My refurbished room was comfortable with loads of USB ports.”

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Posted 2 years ago

“Location- great and was nice and clean, however, I was expecting there to be a hairdryer available even for abasic room booking and my tv didn't work (no signal apparently)”

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Posted 2 years ago

“My bag has been stolen from my room. I left it in the room and called to say I left it there and they said the cleaner didn’t report anything. They fobbed me off saying we will email you? They didn’t even take my email address? I asked to speak to a manager and they said manager is not there. I called again and said I need to speak to manager and they took my number and said Manager will call in the morning. No one called so I called in the morning and the lady said manager is not available and I explained what happened. When I eventually spoke to the Manager called Cara she was very unhelpful. She said she would email me if she heard anything. I told her to check with the cleaner. She said I’ll check and call you back. I never heard back and called at 12:40 and her colleague said she’s too busy to come online. She took my number and said Cara would call me back. I called again at 6pm and she had gone home. I have reported this to the Police”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews