Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok for a no frill speedy visit”

Helpful Report

Posted 3 years ago

“Always stay at these hotels if the price is right for us. Only got limited disposable income in but love coming to Manchester.”

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Posted 3 years ago

“Easy to book”

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Posted 3 years ago

“Great room, comfortable bed, excellent neighbourhood with plenty of shops, supermarkets, high street and public transport. Amanda from reception deserves all the credit. Great customer services.”

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Posted 3 years ago

“Often used Travelodge on our travels. Always a warm welcome and a comfortable stay.”

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Posted 3 years ago

“The booking wasn't easy, I seemed to have to type everything in twice and to get to the check out, book and pay took me about three attempts. I had to keep aborting the site and start again. There seems to be two sites, once you complete the first site saying where and when you want to stay it takes you to a second site where you have to start over again and fill in the same details.”

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Posted 3 years ago

“Only thing missing is air conditioning Erica the manager was AMAZING Also the rest of staff I came across were very helpful”

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Posted 3 years ago

“I found the website very difficult to use on my android phone. I almost have up it was so frustrating.”

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Posted 3 years ago

“Good price, location & easy to book”

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Posted 3 years ago

“booking experience was good”

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Posted 3 years ago

“no fuss online purchase could do al all i wanted in good time”

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Posted 3 years ago

“Easy to use and shows all options”

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Posted 3 years ago

“We are looking forward to our stay in September. There are mixed reviews on various sites and we hope our stay is a pleasant one. We are coming from Australia to visit family”

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Posted 3 years ago

“Very easy to book online, and very good value for money, we have used travelodge a few times now, the new look and ability to eat in many of the newer ones is brilliant! Great for budget breaks.”

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Posted 3 years ago

“Always been happy staying in Travelodges, iv booked easy access room for July with twin beds at Margate West”

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Posted 3 years ago

“Always excellent”

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Posted 3 years ago

“Easy to set up and book”

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Posted 3 years ago

“I could not change my booking so I lost my money. I’m on an international phone and won’t pay a minute by minute charge to use your ‘helpline’, and there is no other way to change bookings. If you think this is acceptable, then there is little your customers can tell you that will improve your service.”

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Posted 3 years ago

“Always clean and tidy staff always helpful”

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Posted 3 years ago

“Easy booking”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews