Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received email stating the team at Wadebridge are looking forward to welcoming us?!! We are booked to stay in Fenstanton but have not re5tge same email. We made a call which took a long time to answer, when answered trantsferred to Fenstanton who were unavailable to take my call on line disengaged immediately?!! Very worrying and not a good service. Money taken from bank We will turn up at Fenstanton.”

Helpful Report

Posted 3 years ago

“Quick easy to use”

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Posted 3 years ago

“I have used the lodge at various locations in England and while each location is different I am familiar with the bookings and what to expect with service which I think is invariably up to very good standard”

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Posted 3 years ago

“excellent play to stay”

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Posted 3 years ago

“Easy to use site, no issues.”

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Posted 3 years ago

“Booking was easy and straightforward and relatively easy even for me”

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Posted 3 years ago

“Quick and easy to book, looking forward to our stay, thanks”

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Posted 3 years ago

“In respect of the booking process - yet to stay there.”

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Posted 3 years ago

“Good value for money and easy to book. Got a good deal in the centre of town”

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Posted 3 years ago

“Website slow to load and not due to our Wi-Fi. Looking forward to trying Travelodge after many years as last experience not pleasant.”

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Posted 3 years ago

“Travelodge at Wellington is ideal when I visit the area. Clean comfortable rooms and in a great location. Staff were friendly and helpful. I give a special mention to Ashley. He was very kind, helpful and very welcoming. He is a great asset to Travelodge.”

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Posted 3 years ago

“I was unable to book a stay by registering on the website as it does not recognize my Irish Eircode (Post Code)! Very frustrating and unsatisfactory.”

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Posted 3 years ago

“Quick easy and very clear to use.”

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Posted 3 years ago

“Really happy with the Travelodge in Aberdeen”

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Posted 3 years ago

“The room was clean and the staff helpful. The food was fine - nothing 5* but fine to fill you up after a long day at work. I found the pillows too firm for my liking, the traffic noise woke me at 5.00 a.m. but that is because I live in the countryside where there is no traffic! The hallways were in serious need of cleaning but generally, it is reasonable value for money.”

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Posted 3 years ago

“Convenient to ferry port with parking”

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Posted 3 years ago

“Always friendly, always clean, pricing reasonable, the only place to be seen.”

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Posted 3 years ago

“Expensive rooms when they know that there’s events on locally. Prefer Premier Inn, but we’re already booked.”

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Posted 3 years ago

“Straightforward booking system”

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Posted 3 years ago

“We have been going to Bob in for over nine years love it there alway welcoming”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews