Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Struggling to sign in and see my booking, information not easy, don’t know what is available in room hairdry tea coffee . Password has been changed three times still not able to log in”

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Posted 3 years ago

“Thankyou for accessible room just hope it's on ground floor forgot to ask😫didn't like the charge for dog but do understand why!”

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Posted 3 years ago

“Quick and easy good value for money”

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Posted 3 years ago

“Reasonably priced for Cambridge. Nice clean room. I like the no-frills approach. Only complaint was shower could do with a squeegee so the bathroom floor wasn’t constantly wet”

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Posted 3 years ago

“Was very quick and easy to book my rooms for our holiday”

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Posted 3 years ago

“I called to check that my accessible room would have a bath, on finding it did not I asked to be moved to a room that does. The young man was very helpful, and asked subtle but pertinent questions about my mobility and hearing needs. Very professionally handled and a good sense of humour.”

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Posted 3 years ago

“Classy, clean and very comfortable”

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Posted 3 years ago

“I wanted to pay with an American credit card. The website to pay refused to accept US postal code. I could not move forward with the booking.”

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Posted 3 years ago

“It was easy to book.”

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Posted 3 years ago

“Booking rooms at Travelodge for six of us was very simple, and at a very reasonable price. Thankyou!”

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Posted 3 years ago

“Booked direct on line, was very easy to book and confirmation came back almost immiediatly.”

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Posted 3 years ago

“Great web site, informative and very easy to use and book.Looking forward to my stay there next week.”

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Posted 3 years ago

“Quick and easy to understand website makes booking simple.”

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Posted 3 years ago

“The travelodge booking system just like the lodges themselves are excellent. The problem comes when you try to log in later and it empties your basket and you have to start again or when you use PayPal- the link is very hit and miss (has been for years).”

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Posted 3 years ago

“Booking made simple”

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Posted 3 years ago

“Always a great place to stay. and lovely staff”

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Posted 3 years ago

“Booking system was so easy to use. Took about 30 seconds from picking the hotel to booking. Considering it was a last minute, it was completely stress-free which will encourage me to look at Travelodge more often.”

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Posted 3 years ago

“As always great stay”

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Posted 3 years ago

“Great location and very pleasant helpful staff”

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Posted 3 years ago

“Lovely hotel and a very nice room to stay in and beds where comfortable”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews