travelup.com Reviews

"Avoid this company at all costs. I booked flights through TravelUp and when Virgin Atlantic cancelled my itinerary, the airline confirmed I was entitled to a full refund. Virgin refunded TravelUp in full, but TravelUp refused to pass the money back without deducting unlawful \u201cadmin fees.\u201d I have been chasing for weeks, provided all evidence, and even received written confirmation from Virgin Atlantic. Still, TravelUp keeps delaying and hiding behind their \u201cpolicy.\u201d\r\n\r\nThis is unprofessional, unlawful, and I am now escalating to the CAA, Trading Standards, IATA, and my credit card company under Section 75. Do not trust them with your money."

"Horrible horrible service. Very rude and unprofessional. I had to change the date of my return flight, initially they won't respond after contacting them multiple times, then after so much struggle, they agreed to change the dates and sent me an invoice for payment which literally had 0 charges added to it, hence i was unable to pay and proceed further. Again tried to reach them over and over again but they never responded and my all money gone wasted. Never use this agency. Attaching the proof"

"I got into difficulty when I was in dubai and had to return home early. I requested a change in my flight date. TravelUp charged me \u00a3318 to change my flight which was almost as much as I paid for the flight in the first place. When they sent me the invoice it stated \u00a325.14 for flights and \u00a3292.56 for tax. If it only cost \u00a325 for the change of flight how on earth is the tax \u00a3292???????? I feel like TravelUp have scammed me out of alot of money rather than help me in a time of need. I would not use TravelUp again and would not recommend anyone else does either.\r\n\r\nUPDATE:\r\nI spoke to emirates who confirmed they have a change fee of \u00a375 + the difference in flight cost which was \u00a325. Therefore it appears TravelUp charged me about \u00a3218 to change my flight. This is beyond excessive."

"I got into difficulty when I was in dubai and had to return home early. I requested a change in my flight date. TravelUp charged me \u00a3318 to change my flight which was almost as much as I paid for the flight in the first place. When they sent me the invoice it stated \u00a325.14 for flights and \u00a3292.56 for tax. If it only cost \u00a325 for the change of flight how on earth is the tax \u00a3292???????? I feel like TravelUp have scammed me out of alot of money rather than help me in a time of need. I would not use TravelUp again and would not recommend anyone else does either.\r\n\r\nUPDATE:\r\nI spoke to emirates who confirmed they have a change fee of \u00a375 + the difference in flight cost which was \u00a325. Therefore it appears TravelUp charged me about \u00a3218 to change my flight. This is beyond excessive."

"otal scam! \r\nI had an horrendous experience with Travel Up. My flight London-Glasgow has been cancelled yesterday and I called them for a refund. \r\nThey asked for my bank details over the phone, to proceed to a manual refund. I was not comfortable giving it in the first place but the lady said it is the only way to have a refund. Once I gave it, i received a text, asking me to approve a \u00a3653 transaction! I was still on the phone with the person and got so upset. I obviously did not confirm the text and called my bank Barclays straight away. While we were blocking my card out of security, I received a notification from Barclays saying a \u00a3900 paiement cannot be proceed (due to not enough funds), meaning they tried again to steal money! This 2 attempts in less than 10 min.\r\nI also received a few fake Barclays texts\/ \r\nCalls coming from them (Barclays confirmed they never sent it).\r\n\r\nThis was a very stressful and traumatic experience."

"Booking HTT-FBAS4V_9 They charge cancellation fee of $187.00 on hotels stay, I wasn\u2019t expecting that, because it was only few days after I made the reservation, be careful when you book with with them , you should try traveluro, they have cheaper rates, free cancellation and excellent customer service,"