trinca-ferro Reviews

Name: trinca-ferro
Address: 20 The Village 101 Amies Street, London
Rating: 4.49

4.5 Rating 810 Reviews

87 %

of reviewers recommend trinca-ferro

4.5

Based on 810 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Email:

robert@trinca-ferro.com

Location:

20 The Village 101 Amies Street
London
SW112JW

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trinca-ferro 5 star review on 13th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the handles love them but had been opened by customs and was charged extra money for handling by them. Love the handles!!!!!!”

Helpful Report

Posted 5 years ago

Hi William, Thanks for your message. You opted for our standard shipping service for your order and shipments are sent by International Signed For/Airmail and sorry we where a little delayed by the Ester break, your package will reach in the next couple of days. Apologies for any inconvenience. Best Victoria Trinca-Ferro

Posted 5 years ago

“Quick postage. Well wrapped. Beautiful blue glass handle. Very happy”

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Posted 5 years ago

“We haven't received the knobs that we ordered yet, so cannot express an opinion on them, except for the delivery time.”

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Posted 5 years ago

Hi Rhett, Thanks for your message. You opted for our standard shipping service for your order and shipments are sent by International Signed For/Airmail and usually take 6 to 8 working days to arrive. This service doesn’t have the point to point updates like our premium DHL fast tracked courier service but is already included in the price of the product and your package will reach in the next couple of days. Apologies for any inconvenience. Best Victoria Trinca-Ferro

Posted 5 years ago

“Absolutely stunning drawer knobs and very attentive service throughout. Delighted with my 'new' Chest of drawers.”

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Posted 5 years ago

“Quick processing and delivery (especially as I had them delivered to Australia). Very happy with my item. They are exactly as pictured on the website. Was sent photos prior to them being posted as a quality control mechanism.”

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Posted 5 years ago

“I would give a rating of Excellent if I could. The knobs were beautiful and very well and individually wrapped. I asked for a particular deal with my order and this was quickly and very helpfully met. There was a problem with the delivery (not Trinca Ferro's fault) and this also was sorted out very promptly. Full marks.”

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Posted 5 years ago

“Great choice of door knobs & handles. Items were dispatched quickly and arrived well packaged. I have immediately placed another order as I was so pleased with th first order.”

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Posted 5 years ago

“meu produto até hoje não chegou! Pelo código de rastreamento fornecido, o produto foi devolvido ao remetente devido a formato da caixa diferente do padrão, enviei e-mail questionando e até agora ninguém me deu retorno. Gostaria de saber quando irão chegar meus puxadores que comprei a 45 dias.”

Helpful Report

Posted 5 years ago

OLa e Obrigado pela sua comentoarios do do Brasil Nós enviamos a você um normal e não obtivemos qualquer indicação antes que houve um problema. À medida que avançamos em nosso site, o governo brasileiro anunciou recentemente que todos os pacotes enviados do exterior para o Brasil terão uma taxa de juros de 15 BRL (cerca de 3.70 USD). Para mais informações, por favor clique abaixo: http://www.correios.com.br/noticias/aumento-das-importacoes-estende-cobranca-de-despacho-postal-para-en-comendas-not-tributadas-1 Por favor, não foi nossa culpa que você não seguiu estas instruções e nós temos os nossos itens devolvidos, Estamos parando o embarque para o Brasil, já que o sistema de correios não parece ser confiável. Lamentamos por qualquer inconveniente Sds Victoria

Posted 5 years ago

“Still waiting for the parcel to arrive 10 days after ordering and the tracking information button on the account doesn’t work! So right now not overly impressed!”

Helpful Report

Posted 5 years ago

Hi Karma, Thanks for your message. Sorry for any unusual delay .. you opted for our free delivery service with Royal Mail and we shipped on time but I have to say they have had a few delay issues in the last week but you should be out for delivery on Monday. Apologies for any inconvenience Regards, Victoria Trinca-Ferro

Posted 5 years ago

“Eu não recebi produto nenhum desde AGOSTO/2019 seus pilantras! Estou aguardando os puxadores. Eu e mais muitas pessoas que reclamaram nas Redes Sociais e na sua própria. Logo chegaremos até vocês. Não dá prá ficar tanto tempo impune, viu?!”

Helpful Report

Posted 5 years ago

H Paulo, Thanks for your message. Please if you can send us an email to support@trinca-ferro.com and we will certainly resolve your issue.... sorry we have had some delays with Brazil orders due to Brazil Post office issues. We did not get any previous contact from you on this issue and we will be glad to our best to help and get this issue resolved. Apologies for any inconvenience. Best Victoria Trinca-Ferro

Posted 5 years ago

“Nice handles and knobs. Quick delivery”

Helpful Report

Posted 5 years ago

“Comprei uns puxadores em setembro do ano passado, paguei todos os impostos, porém a empresa não informou sobre a taxa que precisa ser pago uma outra taxa aqui no Brasil, demorou para passar o código de rastreio e por isso, não consegui pagar a taxa a tempo. O produto voltou ao país de origem e até agora não recebi. Pedi o cancelamento e o estorno do valor e nada, mando e-mail, passo protocolos dos correios do Brasil informando que a encomenda retornou ao pais de origem e a empresa nem sequer manda retorno. Não fala nada! Estou sem os puxadores e sem o dinheiro. Fui lesada pela empresa e eles nem sequer retornam o e-mail ou dão uma satisfação! Para uma empresa de pais de primeiro mundo, lamentável esse tipo de tratamento com o cliente. Estou esperando até agora um posicionamento da empresa até o momento. I bought a few handles in September last year, I paid all taxes, but the company did not inform about the fee that needs to be paid another fee here in Brazil, it took time to pass the tracking code and therefore, I could not pay the fee to time. The product has returned to the country of origin and so far I have not received it. I asked for the cancellation and the reversal of the value and nothing, I send e-mail, I pass protocols of the mails of Brazil informing that the order returned to the country of origin and the company does not even send return. Do not say anything! I am without the knobs and without the money. I was injured by the company and they do not even return the email or give a satisfaction! For a first-world parent company, such a regrettable deal with the customer. I am waiting until now for a positioning of the company so far.”

Helpful Report

Posted 5 years ago

Thanks you for your review from Brazil We shipped to you a normal and we didn't get any indication before that there was an issue. AS we advicse on our site the Brazilian Government has recently announced that all packages shipped from abroad to Brazil will have an interest rate of 15 BRL (about 3.70 USD). For more information please click below: http://www.correios.com.br/noticias/aumento-das-importacoes-estende-cobranca-de-despacho-postal-para-en-comendas-not-tributadas-1 Please it was not our fault that you did not follow these instructions and we have mot had our items returned, We are now stopping shipping to Brasil as the Post office system does not seem to be reliable. Apologies for any inconvenience Best Victoria

Posted 5 years ago

“We ordered x3 copper cupboard openers as samples to help us make a decision. All 3 are slightly tarnished. Also the attachment screws are not all straight, and are a little weak.”

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Posted 5 years ago

Thanks for your message and sorry to hear you have had an issue... please send us an image as this item has sold strongly for us with no reported problems. We would love to check this issue out and resolve. Best Mike Trinca-Ferro

Posted 5 years ago

“Beautiful, delicate looking cupboard handles. We are delighted.”

Helpful Report

Posted 5 years ago

“only the time to get at home that was too long but the things that I have bought were very beautiful”

Helpful Report

Posted 5 years ago

“In November 24th, 2018, I placed an order (600001437) of 6 white doornobs "POMBA" (in portuguese), wich is dove. Trinca Ferro told me that it would take 21 days to be delivered. However, only 58 days later, in January, 24th, 2019 my order arrived. Besides the awful delay (almost 3 times late), the order came wrong. Instead of 6 white doves dorrnobs, I've got, 7 white swallows (or ANDORINHA in portuguese) and the metal parts are all rusty. That was not what I order!!!! I've been trying to reach you, but noboby answer me! In the website or e-mails. I've sent a lot of them!!!! I've pai a lot for the product, it too forever to get here and me it arrived, it was the wrong product. Besides that, nobody answer my messages to solve my problem. I only want what I order and paid (a lot) for it! If it's not possible, I want my money back!!!!!!!!!!!!!!!!!!!!!!!!! Why don't you answer your customers????!!!”

Helpful Report

Posted 5 years ago

HI Carolina, Thanks for your message. Please if you can send us an email to support@trinca-ferro.com and we will certainly resolve your issue.... sorry we have had some delays with Brazil orders due to Brazil Post office issues. We did not get any previous contact from you on this issue and we will be glad to our best to help and get this issue resolved. Apologies for any inconvenience. Best Victoria Trinca-Ferro

Posted 5 years ago

“I have had serious problem s about Trinca Ferro because I haven't received anything from Trinca Ferro. I'll never buy a Trinca Ferro product. What can I do about this issue? What can YOU do about this issue?”

Helpful Report

Posted 5 years ago

Thanks you for your review from Brazil We shipped to you a normal and we didn't get any indication before that there was an issue. We are now stopping shipping to Brasil as the Post office system does not seem to be reliable. Apologies for any inconvenience Best Victoria

Posted 5 years ago

“I admire the wonderful glass knobs they produce. There are so many beautiful colors you can hardly decide which you should choose.”

Helpful Report

Posted 5 years ago

“I hate lost my money with you. I bought last year, in august and ‘till now I didn’t receive my order, also no answer my e-mail. My rate for you is —10!!!”

Helpful Report

Posted 5 years ago

Thanks you for your review from Barzil We shipped to you a normal and we didn't get any indication before that there was an issue. We are now stopping shipping to Brasil as the Post office system does not seem to be reliable. Apologies for any inconveniece Best Victoria Trinca-Ferro

Posted 5 years ago

“Excelente”

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Posted 5 years ago

trinca-ferro is rated 4.5 based on 810 reviews