Triton Cycles Reviews

4.6 Rating 4,060 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,060 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

Write Your review

Tell us how Triton Cycles made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
Every day now that I don’t hear from Triton I will review with 1 star: Ordered and paid 19th May. Had to chase order. Both items in stock, Received half of the order on 2nd July. Chased for 2nd half, chased again. Chased again. No responses. It’s now just short of 2 months since I paid for an item in stock. Ordering from Triton is like a game of Russian roulette.....
Helpful Report
Posted 3 years ago
Do not use this company I placed an order in may and still have not received it. They don’t respond to emails and they don’t answer the phone.
Helpful Report
Posted 3 years ago
Warning ! Do Not order from this company !! Ordered and paid for a helmet mid May, 8 weeks after I still haven't received any product. Triton Cycles don't answer mails or calls. Have now contacted my bank and will try to retrieve my money.
Helpful Report
Posted 3 years ago
Ordered and paid for a front fork in the start of May with a promised delivery between 16th May and 2nd of June. Still nothing delivered. Sent loads of e mails and phoned several times but still no contact. They have til the end of the week Them I’ll be contacting my bank to retieve my money from Triton Cycles. Oh,,,, the review. Absolute rubbish, a front for stealing money so keep Well away from this firm.
Helpful Report
Posted 3 years ago
Very POOR communication. Bought a bike in April NO PROBLEM - something slipped and got damaged and although they are not claiming any blame I emailed them to ask if they could help push an part order through. NEVER answers the phone. I bought a part 3 weeks ago with a 3-5 days dispatch and have heard nothing. Have emailed them countless times with 3-5 days response time - and again they fail to respond. I have now gone to a proper Cannondale dealer and they fixed the problem in 3 days.... If I could find a place to contact Cannondale I would report them as there service is shocking. Do not Buy From Them..... I fully appreciate that COVID has shaken up businesses but this should not be an excuse to hide behind. 1 email reply would have done it and save all this.
Helpful Report
Posted 3 years ago
Ordered new bike at beginning of April!!! The bike arrived with damaged front fork. Still waiting for new replacement fork, despite multiple e-mails and false promises to Ruth. No proactive follow up. An absolute disaster. I see other posts where people have experienced the same excruciating frustration. Shocking lack of customer service. Do not use this company. If the MD of Triton is reading this then please call me.
Helpful Report
Posted 3 years ago
placed order start of June was told estimated delivery would be 22-30 June, still nothing. Have emailed twice no reply and no answer when i phoned
Helpful Report
Posted 3 years ago
DO NOT USE THIS COMPANY! I ordered a set of pedals 2 months ago, they took my money but I have still not received the goods. Numerous emails and calls with no answer/reply. Crooks!
Helpful Report
Posted 3 years ago
ordered a saddle bag weeks ago, have left so many messages, been given false promises. Still not received and they dont bother to return emails or calls
Helpful Report
Posted 3 years ago
Placed an order on 13th June, after chasing finally received a dispatch confirmation email on 29th June. When the part arrived it was missing a piece. Tried phoning but no answer or just rings out and email (via contact page on website) and no reply. It was only a small part I ordered so I've not lost out, its just frustrating that sort of poor customer service still exists. I personally definitely wouldn't recommend this company.
Helpful Report
Posted 3 years ago
Placed an order in June, still not received and not replying to my emails, I have also tried calling many times but they dont answer. I will be contacting my credit card company tomorrow to raise this issue.
Helpful Report
Posted 3 years ago
DO NOT ORDER FROM THIS COMPANY. Horrendous customer service. Still awaiting order due 3 months ago when said items were in stock. No response to emails or anyone picking up the phone at the office. Complete charlatans taking advantage of people in these most challenging of times. Have had to resort to raising a dispute with my credit card company to retrieve payment as was left with no other option. Wish I had read the other reviews of people having a similar experience first
Helpful Report
Posted 3 years ago
Ordered a seatpost, small relatively uncomplicated item. Order made on 7 June. Website said they had it in stock...hence why paying full RRP. Turns out they didn't have it in stock, or if they did they then took 11 days to ship it (ironically the same day I contacted the wholesaler to ask if they had indeed ordered one in...which should not have been required if the website said they had stockholding) So they come back to me on the deadline date for actual delivery and try to magnanimously state that it's not their fault and they're paying for expediting delivery (like they're doing me a favour?). Delivery arrives next working day and lo and behold....it's not what I ordered. So now 2 days of silence...wonder if I now need to wait 2 more weeks to return the item and accept a refund? Took a month to resolve... very poor service
Helpful Report
Posted 3 years ago
My boys bike should have come by yesterday. No polite phone call no saying when it will come no nothing. Hideous customer service. Still no bkke
Helpful Report
Posted 3 years ago
J'ai commandé un casque le 31 mars jamais livré malgré une dizaine de mails.Ce sont des escrocs à fuire au plus vite.
Helpful Report
Posted 3 years ago
Not received the goods after 2 weeks and no reply to online messages.
Helpful Report
Posted 3 years ago
On the site it says bicycle in stock, paid mid-June, silence, a month of waiting to find out that the bike arrives at the end of October, zero communication, a month for a refund. BAD !!!
Helpful Report
Posted 3 years ago
Waited 4 weeks for my order. Could not get a response to my emails or get through on phone when I started chasing after a fortnight. When I got through after 4 weeks was told one Item out of stock and they Awaiting delivery. They could have sent me the one or called me about the issue so I could make a decision , shouldn’t have let me order 2 if only 1 in stock. I buy lots of cycling kit online, poorest service by far of the sellers
Helpful Report
Posted 3 years ago
Waited nearly a month and then since no communication chased order via web form ... item was now out of stock! No reply to emails ojust the web form. When item finally sent it was placed in large box with no packaging or protection. Accept it is difficult times but the website claimed item was in stock and delivery within 3 days.
Helpful Report
Posted 3 years ago
Almost mid July and finally got through to them only to be told order may need to be cancelled, after months of Triton having my money, extremely poor customer service and experience, calling almost impossible, emails not replied to, definitely will not be recommending such a shame as the website gives such a good impression but in reality fails badly.
Helpful Report
Posted 3 years ago
Triton Cycles is rated 4.6 based on 4,060 reviews