Trustpilot Reviews

Name: Trustpilot
Rating: 1.35

1.4 Rating 2,636 Reviews

8 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,636 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 23rd May 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A warning to any business - Trustpilot can seriously damage your reputation! Trustpilot are knowingly publishing false, baseless and damaging information knowing to the damages it is causing. I will let you decide whether they have failed to act with any due diligence and whether they are acting in an immoral and reckless manner. They have no system for verifying whether reviews or true or with foundation or even that they are from a genuine individual. They have no system to even temporarily removing reviews whilst they are disputed. They have refused to remove a review despite the fact we have confirmed to them that the review is false and baseless. They have not requested any information from us to verify any facts whatsoever. In their response to us they made baseless claim that the review was not defamatory. Even worse we respectfully requested that they provide the full legal details of the individual they claim posted the review so that we can attempt to resolve the matter and avoid the need for costly and damaging legal action. Not only have they refused this request they have given no reason for ignoring our request. Again I will leave it to you readers to decide whether this is vexatious behaviour squarely aimed at causing distress. It is very strange that they refuse this request as this would be reasonable resolution. Trustpilot claim that the reviewer is based in India. We have not had any interaction with anyone in India. We do not sell to India and we have no intention of doing so. We have never refused a refund to any customer, ever. We have no such interaction with any individual or party that relates to the claims made. We responded to the review and requested further information however predictably none was forthcoming. Therefore we know without any doubt whatsoever that. Their claims are false and baseless yet they persist in this malicious and damaging behaviour. We have informed Trustpilot of these facts however they have refused to remove the false and baseless review. Trustpilot falsely claim that reviews will be removed if the reviewer fails to provide proof of their claim. Sadly this is not true. Despite the fact we have followed their procedures for removing the review they have refused to do so. What is even worse is that Trustpilot even threatened me with suspension if I continued to make multiple requests for removal, despite ignoring the main body of my request and failing to answer the points in my request. They have caused considerable financial damages to my business, and reputation and have caused terrible distress to me personally. Frankly I am utterly appalled at their behaviour. They have a clear motive for their actions. You only have to look at their pricing structure to know they are targeting business with the larger companies who spend thousands with them every year and therefore it is very much in their business interests to drive smaller businesses into bankruptcy to aid their business partners. Again I will leave it to you readers to decide whether this is greed fuelled immoral behaviour driven by the desire to maximise profits for their own gain. Trustpilot has caused considerable distress and destroyed years of hard work trying to build our reputation.”