Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,724 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.5

Based on 2,724 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Tell us how Trustpilot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trustpilot 1 star review on 9th July 2025

I Thought My Hacked Crypto Was Gone Forever—until I Found ‎(+1 3 2 6 2 09 03 2 5).

Trustpilot 1 star review on 30th June 2025

Purity

Trustpilot 1 star review on 29th June 2025

When I Thought My Scammed Crypto Was Lost For Good, I Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5).

Trustpilot 1 star review on 28th June 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They will unexpectedly remove your reviews for no reason. They have failed”

Helpful Report

Posted 11 months ago

“awful service - are not fair or transparent”

Helpful Report

Posted 11 months ago

“Trustpilot will accept poor reviews, but will remove good ones. Their entire model is based upon making people and businesses subscribe. By allowing unverified bad reviews they pressure the business involved to become a paying member and send links to as many people as possible to outweigh the good ones.”

Helpful Report

Posted 1 year ago

“IHas TrustPilot taken the role of internet police or advisory? Posted 5**** review for a website called Thefirstgroupscam.com. found it very informative and give a good insight into the fraudulent behaviour of TheFirst Group. They removed my post and advised me to contact the police or consumer board. TrustPilot in collusion with TFG! Pathetic!!”

Trustpilot 1 star review on 4th July 2024

Helpful Report

Posted 1 year ago

“Trustpilot. Worst rating platform EVER. someone left a bad review for a company with a similar company name to mine and now I can`t get it deleted unless I pay trust pilot!!! They are happy to keep bad reviews but keep deleting good reviews. I had a customer tell me he tried leaving me a review on trust pilot for them to email him the day later asking him to prove he order something from us. I bet they don’t ask for the same information when someone leaves a bad review.”

Helpful Report

Posted 1 year ago

“So-called Trustpilot! They keep removing genuine reviews from verified customers . Pure corrupted community.”

Helpful Report

Posted 1 year ago

“I think trust pilot should pay people to tell you about different shopping experiences.”

Helpful Report

Posted 1 year ago

“They removed my review because they didn't think it was true!!! They are asking me to provide a receipt of the transaction or purchase to prove I bought the service! Only I am using the free version of it! I suppose we are not allowed to review free services!”

Helpful Report

Posted 1 year ago

“If you collected reviews on Trustpilot you are not allowed to show them on your website or in any marketing materials if you do not have the paid plan. In my opinion, this is ridiculous. It's simply the opinion/voice of a customer and Trustpilot has no rights on the opinion of a customer to forbid us to display it on our website (even without any logo or reference to Trustpilot, just to add that). If you want to write this as a review on TrustPilot, they don't display it. They hide their own 1 star reviews but if I as a business flag a review that is clearly defamation they don't.”

Helpful Report

Posted 1 year ago

“Owed by zionests and child molesters”

Helpful Report

Posted 1 year ago

“Keeps deleting my reviews I even verified my account via my driver's license and now I'm regretting that because I don't trust them.”

Trustpilot 1 star review on 23rd June 2024

Helpful Report

Posted 1 year ago

“As other have said Trustpilot remove genuine bad reviews for certain companies under the guise of it being a fake review. I have a long transcript of an email conversation with Trustpilot refusing to publish my bad review of an Ebac product. I have provided them a copy of my order with order number and offered them a lot more evidence of my purchase but they keep coming up with different reasons to publish it - they're now telling me I have multiple Trustpilot account which is not true. I am reporting them to Trading Standards and BBCs watchdog as by refusing to publish all reviews they are presenting a warped view of customers' experiences with the products and I'd encourage anyone with a similar experience to do the same.”

Helpful Report

Posted 1 year ago

“Absolute scam and shambolic company. I attempted to have their product installed which resulted in 6 weeks of no contact. I had to contact them numerous times where i was lied to and/or ignored. Too many warning signs for me - I've cancelled and gone elsewhere. I just know i dodged a bullet. Please, please, please - do not believe their 'Positive reviews' elsewhere - they *must* be fake.”

Helpful Report

Posted 1 year ago

“Submitted a legit review, provided evidence and they still removed my review. I can only assume they take payments from companies to remove negative reviews based on my experience.”

Helpful Report

Posted 1 year ago

“What a joke Trustpilot are. An absolute scam. They merely protect their paying subscriber companies and remove everything else. To prove this I had 30 people leave negative feedback from bad experiences over the course of 3 months and EVERY feedback was removed. The same 30 people left positive feedback for the same companies over the course of the following 3 months and EVERY single feedback remained on their website. Needless to say, these people in addition to many others I am aware of no longer use this circus of a company”

Helpful Report

Posted 1 year ago

“This is a corrupt criminal organisation it’s in cahoots with James Gibb to remove negative reviews they say i cannot be verified as a true review even after sending three years invoices and receipts with my name and address”

Helpful Report

Posted 1 year ago

“They censor reviews for companies that pay for an account, it doesn’t matter how much evidence you provide to back up your review - it’s a scam.”

Helpful Report

Posted 1 year ago

“They allow poor business to keep flagging genuine reviews as false / harm full / non compliant. I reviewed a poor hosting company, they company first flagged my review as fake. I provided evidence even though the owner was very aggressive and made veiled threats. My review was restored. The company then flag my review as harm full, after a review Trustpilot decided it was not harm full. A few weeks went passed and again my review was flagged as fake. I contacted Trustpilot stating I had already provided several items of proof. Yep you've guessed it.... A few weeks later my review was tagged a harm full again, but this time my account has been terminated. I tried contacting Trustpilot for an explanation but so far they have ghosted my”

Helpful Report

Posted 1 year ago

“"Trust"pilot deleted 2 times my review avout 2 differents companies because my reviews was "suspicious" for them. They didn't ask me to clarify (with invoices, mails etc..) they just deleted my reviews when the companies ask them to do it.”

Trustpilot 1 star review on 16th June 2024

Helpful Report

Posted 1 year ago

“Any review I've ever written there was censored and removed. Even when I send evidence, like a copy of the County court judgement I got against Lambeth Council, they ignore me. Hoodwinkers that they are. Trustpilot has no credibility whatsoever. It's a laughing stick. There are phishing scams and spam posted there as "reviews" and they stay up, but my genuine reviews get banned. Ef you Trustpilot. Hope your website catches a terminal bug.”

Helpful Report

Posted 1 year ago

Trustpilot is rated 1.5 based on 2,724 reviews