Trustpilot Reviews

Name: Trustpilot
Rating: 1.34

1.3 Rating 2,591 Reviews

8 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.3

Based on 2,591 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 24th April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrote a negative review on open reach and they then asked lots of questions that were stupid ..EVEN THOUGH OPEN REACH HAD RESPONDED THEY REMOVED MY REVIEW. SIMPLY A FRAUD. THEY MUST BE PAID TO PROTECT THEIR CLIENTS. SHAMEFUL.”

Helpful Report

Posted 1 week ago

“As time goes by, to have a business account on Trustpilot and have the features available originally you now have to pay £250 or more per month. When I joined many years ago, most of their features were totally free. Now there is barely any available. Fortunately Google reviews are still free with all features available and they help your site's SEO far more than Trustpilot. As such I am starting to move my customer reviews to them, as Trustpilot has become a useless platform that is stupidly costly.”

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Posted 2 weeks ago

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Trustpilot 5 star review on 12th April 2024

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Posted 2 weeks ago

“Trustpilot is 100% scam. They deleted all my reviews, positive and negative, after leaving a bad one about a big phone company. To be more precise, they banned my account deleting all the reviews in it. They didn’t even bother telling me, I found out myself months later. Is this an acceptable behavior from a company that blathers on about ethics? Not at all in my opinion.”

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Posted 2 weeks ago

“As promised I am here. First I posted a review about cryptoflare which trustpilot said they will review it but went completely silent for a month. This month i reviewed cointyply wrote about several issues with the site and i even got reply from admins saying they will fix these issues soon but! Trustpilot reomoved my review afterward saying they scanned my review with high tech software bs and it fails content integrity even though i politely reported feedback no swear or anything. So i reposted everything again! With note that trustpilot stop Annoying me wasting my time i already got reply no point removing it now but now they removed it again. Same thing with cryptoflare when reposted my review. I even got verified for chists sake! And i regret it now thinking trustpilot might actually use my id for criminal scam activity. The only times my reviews were removed was when i included trustpilot doing stuff like this. If i added anything like trustpilot is going bad or is annoying it falls into "content integrity" they are so scared of their sudden builtup reputation fall to the ground. Its like talking to a snotty nose brat but more dangerous since its globally accessible though internet. There are already sites giving paid reviews to trustpilot and there are so many scam sites here with4~5star rating instead of verifying those first trustpilot is scooping up the little reputation they have and saving it in name of "content integrity" I'll say this dont trust trustpilot. It suddenly poped up got some requtaion now with its recent activity it feels like trustpilot might be involved in large scam in future if it already isn't. I will post this review on different sites as well because obviously i doubt trustpilot will let this go live or even if they do they will remove it quietly. Peace”

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Posted 2 weeks ago

“Barely a positive review on there seems to be written by a real customer/person.”

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Posted 2 weeks ago

“This is only a joke if they like it they out t on line if not then is out is absulte rubbish I believe they get paid to be honest not one star scum”

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Posted 2 weeks ago

“Here's all the proof you need. Trustpilot are fraudulent, avoid them like the plague. This website needs to go under. They have been deleting hundreds of thousands of real reviews from people with real experiences and proof. They are likely doing it for monetary gain from certain companies.”

Helpful Report

Posted 2 weeks ago

“Trustpilot just removed a valid review, incredible..... Do not trust Trustpilot !!! or Edreams Prime membership to book hotels and flights, the discounts are fake.”

Trustpilot 1 star review on 9th April 2024

Helpful Report

Posted 2 weeks ago

“Our renewal reminders were sent to a team member that no longer works for us. Their email had an auto-reply to re-direct emails to someone else but TrustPilot ignored these. They also emailed the person who signed the contract but not the account main admin/listed contacts so we were not informed of the renewal in advance, which also had an 8% price increase. Due to this, we reached out to TrustPilot for some help as we were not planning to renew, with the view we could pay for the quarter and then cancel. However, whilst we accept we didn't contact them before the date to cancel, they are refusing to help when they know that they emailed the wrong contacts in relation to the renewal. I've used Trust Pilot across two companies over 5 years and am appalled by the awful level of customer service received.”

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Posted 2 weeks ago

“What a joke Trustpilot are now. Every negative review is removed if the company objects that is not based on a genuine customer experience. Customer now has to provide phone records and emails to be believed. The consumer is now definitely not in control. Disgraceful behaviour.”

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Posted 2 weeks ago

“They allow fake reviews for businesses and when it’s clearly Shown that the person reviewing is lying and the business can prove it, they still allow it. And they saying there customer service guidelines that the reviewer cannot leave a bullying or harassing review, don’t believe it because they actually just leave it there.”

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Posted 2 weeks ago

“They make giving negative reviews very difficult,so you give up in the end”

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Posted 2 weeks ago

“What a bad company if you cant handle a bad review from reviewer then please no need to get our review on particular products”

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Posted 3 weeks ago

“Excellent services”

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Posted 3 weeks ago

“Unfortunately I cannot trust trustpilot anymore, they deleted my bad review of an Energy Company sending unsolicited letters and blocked my account.”

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Posted 3 weeks ago

“If they don’t agree with you, they will delete your review. I’ve watched the little mermaid. That was terrible, so I’ve left a review about it. A day later I’ve got the email that my review has been deleted.”

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Posted 3 weeks ago

“Trust pilot took down a 5 star reviews I gave, for no reason. I had proof to show that I was their customer. This didn't make any difference to Trust pilot. This makes me think they may be biased towards/against specific reviews and businesses.”

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Posted 3 weeks ago

“They claim I am not a real person writing a real review and that I am not with the company I was reviewing. The company told them to take it down so they did and asked me for evidence to prove it is real. Despite showing bank payments, emails from the company themselves and a screenshot of what my review was about (logged into the companies website!) They confirmed that despite the evidence shown that I and my review is fake. When I asked them how they can say I was not a real customer they advised they cannot tell me what specifically the company has said which goes to show they don't actually have any evidence at all as they would show it like i showed mine. Trustpilot is dishonest to consumers and protects companies which is completely against what they claim to be, independent and trustworthy. Not a service that can be trusted at all and if they truly didn't moderate reviews or take them down at the request of companies as it states on line that they do not, then why would my review be in question? All lies to protect companies and real consumers are not able to warn other potential consumers of real issues so they can make informed decisions. How trustpilot is even running at all let alone under that name is crazy. Cannot be trusted at all.”

Trustpilot 1 star review on 3rd April 2024

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Posted 3 weeks ago

“Trustpilot is not trust worthy anymore. They asked our team to get join premium services for our company we thought of not spending on them. They started removing reviews of our genuine clients. They keep and manage reviews for the companies who pay for them”

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Posted 3 weeks ago

Trustpilot is rated 1.3 based on 2,591 reviews