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Trustpilot Reviews

1.3 Rating 2,591 Reviews

8 %

of reviewers recommend Trustpilot

Company Reviews

1.3

Based on 2,591 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 24th April 2024

Trustpilot 5 star review on 22nd April 2024

Trustpilot 5 star review on 19th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

81

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's True! Trust Pilot is an algorithmic money grabbing monster. Free speech? Nah. Respect for your experience? No. Controlled? Yes. Like all the internet big boys, it's all about Profit. If your genuine review is reported by a paid up member, it goes, deleted for ever regardless of your genuine challenge. Do you honestly believe the positive reviews for eBay, Experian, Myhermes (cynically laughs out loud at the last one). We've all been burned by lots of these internet shysters that leave an indelible mark on our psyche. Even the impartial ones are at it. Trust Pilot a new oxymoron.”

Posted 4 years ago

“Terrible. They are con artists, there should be an investigation on them. They have been deleting positive reviews and keeping negative ones until we pay them money.”

Posted 4 years ago

“Trustpilot deleted my reviews. ALL of them This company is not real. They will not accept any negative reviews of companies they are sponsored by. You cannot delete reviews that are real, just because they are negative. My reviews are just to warn people from buying anything from a particular online store. My real review was deleted multiple times. Companies such as Trustpilot make the shade online business even worse. Shame on you. Do not trust Trustpilot!!”

Posted 4 years ago

“They are not reachable at all. Awful customer experience. For a company which is rating customer experience that's really unbelievable!”

Posted 4 years ago

“I have spent time writing a genuine review for a service received, but Trustpilot removed it just because the company in question didn't like it! I cannot trust Trustpilot, if genuine reviews are not allowed and are removed for no reason other than being truthful.”

Posted 4 years ago

“They do not have any legitimate checks and balances. A completely ridiculous and lazy choice for reviewing businesses”

Posted 4 years ago

“Trust pilot only shows fake reviews. After is compliance team authorised my vax review ... i found out it was deleted again. Many emails to the compliance team and still no response. The site is full of fake reviews. Cowboys at work!!!”

Posted 5 years ago

“Total utter junk as a review company this is th first honest set of reviews of the company I have seen, in short if you pay trustpilot enough money they will give you good reviews and remove the bad ones. Never trust TrustPilot!”

Posted 5 years ago

“Hello Guys, listen to this one! (Long rant ahead) A customer places an order on our website, uses multiple cards to complete the order and finally succeeds, having entered a billing address that doesn’t match his card. His order comes through as High Risk of Fraud on Shopify (which is rarely wrong), so we proceed with our standard procedure of requesting further validation from the customer for their proof of billing address and ID. We email them and have no response after a day, two days, three days… We attempt to call them a number of times, but the phone line is dead. To anyone who ever sold anything online, this will look like a scam. So we do what any other lawful company would do, email the ‘customer’ and tell them that the card has been refunded and order canceled due to the high risk of fraud and no verification received. Give it a few days and the fraudster leaves us a 1* review on Trustpilot. What a cheek we thought! It gets better though. We write to TrustPilot and provide all the proof showing that the order has been refunded and that it is definitely fraudulent. We get told to reply to it officially online and to report it via the report tool. Great service we thought from our account management, seeing as we cannot actually supply any proof via the report tool and that there isn’t actually a section for ‘report as fraudulent’ on there. But hey, we follow the instructions. Give it a couple of days and we get a response, saying that in their wisdom, TrustPilot have decided to keep the review on our account as it does not match their criteria for removal. So let’s get this straight. TrustPilot are now encouraging fraudulent behaviour, by allowing fraudsters to further abuse and antagonise the retailers, affecting their online presence and reputation, also giving the fraudsters extra power by blackmailing the retailers with bad feedback. Well played TrustPilot, well played. Our care as a retailer at TrustPilot has been terrible from day 1, but this really is a step above anything I’ve seen before. I might go shopping at some online stores later, claim my money back with the bank and then leave them negative reviews. As a B2C business, we understand the need to align with customers and doing everything in your power to work with them, but where do you draw the line? What proof do you need? And why the heck would they completely ignore a report from a retailer that has been with you for over 2 years. Avoid Trustpilot at all costs and use another reviews platform”

Posted 5 years ago

“They don't allow you to leave honest reviews of businesses that have a proven history of scamming customers, and are therefore complicit in these scams in my opinion. Can't say I'm surprised by all the other reviews here.”

Posted 5 years ago

“I fully appreciate that TrustPilot need to have the ability to protect their fee paying clients from a rogue reviewer. However it is very disappointing when they have a rogue company as a client who is "gaming the system" and they refuse to take any action. To cut a long story short I have had the misfortune to encounter one such rogue company. I posted a negative review and it was "reported" within minutes, which was then followed by a protracted exchange of emails with TrustPilot Compliance. I was asked to produce evidence of their client's behaviour, which I did and would suggest my evidence was of sufficient quality to be "beyond reasonable doubt". But no, TrustPilot Compliance came back with an impossible demand. They demanded evidence that I had NOT done something! However, when I suggested that the only person able to provide that evidence was their client they refused to take any further action. I have closed my TrustPilot user profile/account which I understand means that all my past reviews, good as well as bad, have been removed.”

Posted 5 years ago

“You took my review of easy bathrooms off even though I have a receipt of purchase from them and evidence I have fitted there sanitary ware”

Posted 5 years ago

“I have absolutely no confidence in trustpilot as the site is plagued with fake profiles writing fake reviews. I reported one company profile for a proliferation of fake reviews, and although they said they'd look into it, no action was taken. I looked a little deeper and found that many of these fake profiles either have just one 5-star review, or have written a number of reviews 5-star reviews for the same few companies. By following the trail you can see a pattern of fake reviews throughout the site. If it's so easy for me to figure this out, why haven't Trustpilot?”

Posted 5 years ago

“I had just posted an honest review of Beall’s Florida approx. 5 hours ago, and as soon as I finalized it, it was NEVER posted. This is NOT right. The review was as accurate as could be, according to my opinion. No bad language or slang was used. I don’t know what to think of Trust Pilot now. Obviously, some sort of games are being played with this company.”

Posted 5 years ago

“Trust pilot is heavily geared towards helping business promote positive reviews (both real and fake) and hiding the more honest, 1 - 3 star reviews. Each review can only be "Verified" by the business. Of course some businesses use this as a tool to purposely not verify the negative reviews. They then can flag them and, because they are not "Verified" by the business, TrustPilot has up to ten days before they can review the negative post. This post is hidden from view the entire time.”

Posted 5 years ago

“They are paid by companies. I wrote the complete and honest review of airportvanrental.com and it was removed!”

Posted 5 years ago

“I used to like Trust Pilot. I only write positive reviews and only use companies with positive ones. I heard about Purple Bricks and because their Trust Pilot rating was so high I used them. Regretted it. Lost me so much money and time. So I shared that on Trust Pilot. Immediately my review was removed because Purple Bricks complained it was 'bogus'. Trust Pilot asked me for proof. The burden of proof was on me, not on the accuser. So I sent them my invoice within minutes. No response. Days passed. No response. Had to hound their tech support team to get someone to respond. Eventually someone wrote me and said I needed to provide proof for my review. Proof, like, say, the invoice I'd already sent? So I sent it again. No response. This is how Trust Pilot help paying customers (companies) silence critical views by non-paying customers (consumers). Fundamentally broken business model which can lead consumers to trust services they should not. I no longer trust Trust Pilot.”

Posted 6 years ago

“I left a genuine negative review for one of Trustpilot's clients and Trustpilot removed this. They need to make clear in their online marketing to reviewers that negative reviews are filtered out by their clients. Further, that Trustpilot may only allow positive reviews to be reported. As it stands at the moment they are portraying the appearance of being independent and objective and it is far from the case. Customers only get to see filtered, positive reviews. Trustpilot is a sales and marketing organisation not an independent review organisation and their marketing should reflect this.”

Posted 6 years ago

“They bloody doing damage to genuine businesses and sellers unless you pay then £4000 per year to get an account...”

Posted 6 years ago

“if I could put zero stars I would. The criteria for a review are so narrow it's too limited. For example I put a negative review about an online car purchase company that promised me one price and then came out and used spurious excuses to halve the amount they were offering. So of course I didn't sell them the car. Then Trustpilot decided that because I hadn't sold them the car I had not received service, even though the whole point was I was cheated over the agreed sale amount, and therefore refused the sale.”

Posted 6 years ago

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Trustpilot is rated 1.3 based on 2,591 reviews