Trustpilot Reviews

Name: Trustpilot
Rating: 1.34

1.3 Rating 2,602 Reviews

8 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.3

Based on 2,602 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 24th April 2024

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took down a negative review I'm sure they were paid by the company to do so”

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Posted 4 years ago

“this is just a scam website. i have nothing good to say about trustpilot. they have wrote to my business saying that one of my customer has left a negative reviews. they asked me to open a trustpilot account to reply to the review to put it right. i wouldn't even give a click to their website to read their fake reviews. anyway, i will report them to advertising standards agency and get a full investigation about their operational behaviour. i suggest to do the same and get them shut down”

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Posted 4 years ago

“Everyone should organise a class action lawsuit to sue trustpilot and get this illegal website shut down for good!”

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Posted 4 years ago

“Scam !!! removed my genuine feedback for no reason (it probably is a company that pays them to keep a good feedback only)”

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Posted 4 years ago

“Scam website, removed my genuine feedback for no reason (it probably is a company that pays them to keep a good feedback only)”

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Posted 4 years ago

“Why do so many of my reviews, mostly good, get rejected by their Content Integrity Team. It is not fair, I just want to help others by writing a review. I emailed Trust Pilot a number of times to ask why my reviews were removed and never heard back. I think they are not trustworthy.”

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Posted 4 years ago

“DON’T’ MAKE THE MISTAKE…GREEDY COMPANY WHO IS ONLY OUT FOR THEM SELFS!!! It was the biggest mistake signing up with trust pilot (trustpilot). Way too expensive, and it doesn’t really help your business AT ALL. We spent over $10k with them and have ZERO to show for it. Only good thing was a widget, but you can get that anywhere, it won't cost you $599.00 per month!!! There are way better services out there where you can actually get reviews on google, facebook, or any other site that really matter to your business and cheaper!! With a widget!! Do your research! My contract was renewed just last month, March 13th to be exact. First of all, they went up on their fees, plus, I called them on March 18th due to stopping the service because of COVID-19 / Coronavirus and they made a million excuses as they were supposedly having meetings about the COVID-19 / Coronavirus issue. I also wanted a refund. They to me back after a week and after continuously extending the time for them to get back. The verdict... no refund, and they refused to cancel my services even though I have been with them for 2 years, i have never even contacted them throughout those 2 years to cancel or anything. They really couldn’t cancel my services as a courtesy due to the COVID-19 / Coronavirus pandemic when I was just renewed that same month (4 days prior). Very unethical, I would never recommend anyone to go with them. Take my word for it, it’s not worth the rip off they charge you. You can do much better things rather than spending $6,000 for the year because they will lock you in a contract you can't get out of. DON’T MAKE THE MISTAKE. DON’T SIGN UP WITH TRUSTPILOT. P.S. Notice their reviews, they don't even practice what they preach! They barley ever reply to any of their reviews. Which if you read online, is reviews 101. its very important!!”

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Posted 4 years ago

“Me and a few friends hired an coach company which costed over £1000 k, The coach company did not show up and were not being responsive. When we managed to track them down, they were extremely rude. We hired from the company, because we saw they had good reviews on trustpilot, not knowing that those reviews were fake. So me and my friends wrote down our reviews on trustpilot, to help future customers. Trust pilot kept on taking down our reviews of the company. It was a horrible experience. Since then I have never trusted them again!”

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Posted 4 years ago

“Keeps deleting negative reviews even though they're true”

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Posted 4 years ago

“Trust Pilot is a SCAM website, customer service are rude and useless.”

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Posted 4 years ago

“Trustpilot try to give the impression that they care but they do not, they only care about what fees they get and allow honest reviews to be taken down if and allow fake reviews to stay.”

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Posted 4 years ago

“Trustpilot needs to be shut down by the authorities. It is an EXTROTION RACKET plain and simple. Pay trustpilot and they will remove neagtive reviews for your buisness dont pay and see lots of fake negative reviews destroy your online reputation instead.”

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Posted 4 years ago

“Too many fake reviews, companies are reviewing themselves and trustpilot don’t remove”

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Posted 4 years ago

“I had a very bad experience with a company called incassocenter.nl; so I wrote a review on Trustpilot, but they removed it twice, because ' I have nog direct contect with the compony'. this is total bull, beacuse I handed them all papers, with all information, but they still act like there is no info in the offered pieces. This review I wrote had only caused thet I have a bigger problem with Incassocenter. Trustpilot just seems to let it go and they do not help; they help the crooks of Incassocenter. I have spent too much time for totally nothing, and now the problem is worse and the company it considers laughs behind my back. So, as I always was a big fan of Trustpilot, now that I have truly got to know their way of working, they suck in a major way, only costs time and they make everyting worse. Best regards.”

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Posted 4 years ago

“I wish I could give no stars. I have written a few reviews on trustpilot, all of them good. Then I wrote one bad review, justified and proven, only to have it removed because the company I bought from, said I never made a purchase. I provided proof of purchase, but the review has still been blocked. Trustpilot is owned by the companies they protect. Do not trust Trustpilot, it has paying customers and protects them, to protect it's profit. Sad.”

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Posted 4 years ago

“Whether your write a positive or negatieve review you always get flaged and taken of the website. If positive you need a purchase document, if negative you need to send shipping documents. Companies involved evan complain about the tone of the review and then it is taken of aswell. Why bother at all to warn customers on this site? I will not buy at a website again that is trusted by Trustpilot.”

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Posted 4 years ago

“Trustpilot automatically delete any review I make of the fake management company Residential Management Group (RMG) because RMG automatically complain about any reviews they get. However, when genuine victims of the RMG mafia complain about the absurd and manifestly fake reviews of RMG that employees make, the 'reviews' remain. Trustpilot are wholly corrupt.”

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Posted 4 years ago

“I will avoid from now on any buisness that boasts a "high trustpilot rating" as that is a sign that the buisness should'nt be trusted and is actually decietful and manipulative.”

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Posted 4 years ago

“Con! Allows companies to delete genuine reviews and doesn't do anything regarding blatantly fake reviews posted by employees. See RMG living for instance. One of the several fake good reviews is from one of the company directors!”

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Posted 4 years ago

“I wrote a legitimate review about an insurance company on Trust Pilot and they removed the review at the request of the company who say I was not a genuine customer. I've now had to send them proof that I was a customer. However based on my research of Trust Pilot I'm not holding out that they will reinstate my review. How can they get away with this?! They were set up for customers to review businesses to build trust for those businesses. This type of behaviour is criminal. And the fact they are called 'Trust' pilot makes it all the more despicable.”

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Posted 4 years ago

Trustpilot is rated 1.3 based on 2,602 reviews