Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,736 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.5

Based on 2,736 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 26th July 2025

Nadeem

Trustpilot 1 star review on 25th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Trustpilot 1 star review on 24th July 2025

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr Green pays Trustpilot to remove negative feedback . This suggests they are trustworthy , however if you ask the internet why Mr Green is Registered in Malta , it will tell you Mr Green is a Tax Dodger that avoids paying the NHS and Care Homes a single penny . Also fined for not protecting vulnerable people . That's not trustworthy !!!!”

Helpful Report

Posted 4 years ago

“Trustpilot have removed many of my negative reviews, even when I have had a link from the company directly. I, therefore, can only assume that despite their 'independence' they are funded by companies which makes them unworthy to have anything to do with the word 'trust.' An example of one email I have had from them: As part of Trustpilot’s efforts to ensure that reviews always reflect genuine experiences, we use advanced software to detect unusual review patterns. Your review of 'www.dotcomforexample.com' has been flagged as suspicious and removed from our platform. Note that it hasn’t been deleted, but it’s no longer visible and won’t count towards the business’s star rating. If you think there’s been a misunderstanding, you’re welcome to contact us by replying to this email. Despite contacting them my reviews never get reinstated”

Helpful Report

Posted 4 years ago

“Protecting business paying, not consumers”

Helpful Report

Posted 4 years ago

“I did write a negative review about a company which pays Trustpilot for their services. The company acts like a bully and reported my negative review hence Trustpilot removed my review. This seems like a general behaviour by this company to cover up their negative ratings. Several other people have been treated the same way. Trustpilot states I did not provide enough evidence. I have filled a complaint to a certain industry organization to investigate my statement.”

Helpful Report

Posted 4 years ago

“Karl at trustpilot took down a genuine negative review I put up saying because I had no documentation. Karl however failed to answer my questions why I and others could easily put up positive reviews or fake reviews without documentation UNTRUSTWORTHY PILOT!”

Helpful Report

Posted 4 years ago

“Trust pilot remove negative review they don’t give you any reason even if you send evidence of your experience with company They don’t do same way to the positive review”

Helpful Report

Posted 4 years ago

“It’s untrusted review company because They accept all the positive without any proof of experience and they remove the negative review even if you give them the evidence of your experience And they don’t reply to your emails”

Helpful Report

Posted 4 years ago

“guys love to take down genuine reviews”

Helpful Report

Posted 4 years ago

“I ordered a power washer RX545 and was given a delivery date on the 19. 4 . 21. I am still waiting. Everythime I call I get a different answer about my delivery. Just spoken to customer service and has been told that my order has not been resent as the product was out of stock when I ordered. It didn't say that when I was ordering it on the website. Now Customer service person I spoke to said She is going to put a re sent order in. What a load of rubbish. I am soo disappointed with the services and won't recommend this company. Unless you can wait for months for delivery, that's if they can be bothered to send.”

Helpful Report

Posted 4 years ago

“If they don't agree with the truth and it's one of their clients Tustpilot will not let you leave a review all corperatye sharks together”

Helpful Report

Posted 4 years ago

“Sammers of the highest level. They wil lremove ANY legit negative review on high profile custoemr of theirs like Klarna, no matter how truthful you are. They allow their clientel to falg reviews as braching Trustpilot guidance, when in fact they dont, and there is no way to appeal on that. I consider Trustpilot the foundation of scamming and they should be closed and their board never to be allowed to influence the reail public with a similar platform ever again.”

Helpful Report

Posted 4 years ago

“It’s a scam”

Helpful Report

Posted 4 years ago

“This really is a filthy business they are running...utterly riddled with corruption. If/when the online review/reputation industry gets any type of independent regulators...Trust Pilot will be rumbled big time. We're a business who undertake plumbing, heating, electrical and drainage repairs. It's a hugely competitive business with a very high volume of customers. We attend over 150 properties a day. Nearly half of all our customers find us in printed magazines and directories and so if those customers don't search for businesses online, you can bet they won't review them online...good or bad. So after an upset customer created an organic listing for our business (can you believe this is allowed without proving they had a genuine experience), the page has just attracted more negative reviews. Obviously, as a business you cannot even respond or flag reviews that break their policy unless you 'claim' the listing. We were reluctant to claim ours for the obvious reason that half our happy customers won't leave reviews on there, but it was never going to improve so we claimed it.....what a huge mistake...and here are some of the things that followed; - We had a customer say we didn't attend their property in the same day and didn't refund the £42 call out charge. We responded with proof that we did...nothing edited by customer, flagged up again with Trust Pilot saying there was proven miss information published and they came back saying it doesn't contravene their guidelines! - We had another bad review where we responded and because the reviewer didn't 'like' the response, even though it was amicable, rather than edit their original review they have been allowed to post new reviews that appear at the top of the page...when the customer only had one experience with us I could go on and on but you get the idea. Mainly it's lies and slander that they simply don't take down. I've seen the articles online about John Lewis with one star and Argos with 5 stars (guess which one has a premium paid for subscription?), I've seen the watchdog investigation on Trust Pilot and I've just had the joy of reading these reviews. When your product is based on authenticity and trust it makes the crime even worse..taking advantage. All in all, a very shaky business model when you think it could be taken down instantly. Not a huge business really 71 million turn over, less than 700 staff...they're going to need a legal department bigger than that when the regulators arrive.”

Helpful Report

Posted 4 years ago

“I used to like TrustPilot. But for some reason they have now stopped accepting negative reviews. Some recent examples include Giffgaff who delivered a phone where the battery wouldn’t charge, Hermes where they left my parcel in full view on my front doorstep. I also tried to review a network provider who’s coverage was poor (less than 3G). Despite giving order details, tracking numbers, account numbers, return details etc., TrustPilot won’t publish the negative review. I even gave details of Giffgaff accepting the return and issuing a refund, but even that isn’t acceptable. I’ve asked what more information is required but they haven’t helped. So sadly I no longer trust the TrustPilot reviews to be accurate and fair and reflecting all experiences. I’m glad I’ve found this review site. I’ll be using this one from now on.”

Helpful Report

Posted 4 years ago

“I have tried to check the reviews on axa car insurance. You have 2 websites under each other one states 4 stars and the other states 2 star, now call me stupid but this has really confused me and has changed my opinion on axa and yourselves. I have been trying to get hold of axa for 2 hours making over 11 calls and each time i get a altermated messages or cut off. Your star ratings do not make any sence”

Helpful Report

Posted 4 years ago

“Untrustworthy Trustpilot. My instinct is that Trustpilot is benefiting from being paid by benefiting companies. As a long standing reviewer I am disconcerted that it removes genuine reviews about small companies.”

Helpful Report

Posted 4 years ago

“The reviews you put on are NOT a true reflection of some companies, for example Harron Homes which undoubtedly have a reputation of building poor quality houses get a good star rating because most of the good reviews are from people who haven’t even had there houses built yet so how can this represent a true reflection on the standard of there houses”

Helpful Report

Posted 4 years ago

“They remove genuine reviews but wont take down fake reviews left by rival companies and extortionists!”

Helpful Report

Posted 4 years ago

“Trust pilot removed a honest review based on the company who received the badish review asking them to.”

Helpful Report

Posted 4 years ago

“Do not PAY Trust Pilot - despite paying, they have refused to remove a scam account set up by a competitor- the domain name blatantly goes to a web page full of the competitor’s adverts- and they keep removing positive reviews that they claim are fake because our customers don’t respond to their emails- no reason to think they’re fake and tbh not everyone checks their email that often or might have junk filters - so paying for an account is pointless- and it’s taken me weeks to ring customers to get those reviews- it’s utterly utterly soul destroying - if you’re going to get reviews suggest another platform”

Helpful Report

Posted 4 years ago

Trustpilot is rated 1.5 based on 2,736 reviews