Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,967 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,967 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 12th January 2026

Luna Hillary

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“corrupt site, they will remove reviews if big companies ask, whats the point in them even being here as a review site if they are corrupted. stay away from trustpilot its no better then mainstream fake news.”

Helpful Report

Posted 7 years ago

“They flagged my review for no reason. I told them it was authentic but they won't respond. Worst review company. Plus, this page alerts you about their own employees creating reviews to help them.”

Helpful Report

Posted 7 years ago

“A couple of years ago I wrote to Trustpilot of an appalling series of treatment from Harvey’s Furniture. It did not stay on view for very long and Harvey’s now quote Trustpilot in very friendly terms. Just looked at some reviews of Harvey’s and they were all glowing reports. How can that be in rfpgard to an organisation that treated me abominably? You must be in cahoots. No more Harvey’s, no more Trustpilot for me. The trust is just not there.”

Helpful Report

Posted 7 years ago

“I had a great customer experience with National Car in Kingston, Jamaica and wrote a very positive and substantive review on Trustpilot on 1/2/2019. Within Minutes, I received an email from Trustpilot Compliance stating: ----------------------------------------------------------------- "As part of Trustpilot’s efforts to ensure that reviews always reflect genuine buying or service experiences, we use advanced, customized software to detect unusual review patterns. Your review of atlautomotive.com (I guess this is the local National Car Rental parent company) has been flagged by our software or our Compliance Team because we’ve been unable to verify the authenticity of it. That means we’ve removed your review from our platform. Note that it’s not deleted, but it’s no longer visible online and won’t count towards the rating of atlautomotive.com. If you believe that there has been a misunderstanding, you’re welcome to contact our Compliance Team by replying to this email. We’re always happy to help." --------------------------------------------------------------------- I immediately responded to their email letting them know that the review was indeed authentic. No response. I followed up on 1/4 - no response. I followed up on 1/10 and informed them that if I didn't hear from someone within 24 hours, I would find a way to review THEM. The 24 hours is up - NO RESPONSE. How can an organization be counted upon to provide effective reviews on a company's customer satisfaction when they don't even respond to inquiries from THEIR company. I am totally frustrated with them and their lack of follow up. By the way, the service at National Car Rental in Jamaica is AWESOME - particularly Christina and Shane!”

Helpful Report

Posted 7 years ago

“A Corgi Homeplan is given 5 stars by Trustpilot but if you "Google" the Corgi plan for customers experience you will find an appaling list of complaints. I suspect Trustpilot is paid by advertisers to give false misleading ratings. I will not be giving Trustpilots requested reviews or read theirs in future.”

Helpful Report

Posted 7 years ago

“Tell me i dont have a genuine review although i sent contract numbers and emails from the company about my complaint .Am sure theyre paid by some companys to delete reviews to give a higher score”

Helpful Report

Posted 7 years ago

“Pretty sure trustpilot.com is a paid reviewer who gets paid to remove the negative comments. Shame on you....”

Helpful Report

Posted 7 years ago

“very disappointing as I recently inform many of my residents to leave a feedback about my company and the services offered by my team only to find out that many of my residents feedback have not been published for the reason below. "As part of Trustpilot’s efforts to ensure that reviews always reflect genuine buying or service experiences, we use advanced, customized software to detect unusual review patterns. Your review of xxxx has been flagged by our software or our Compliance Team because we’ve been unable to verify the authenticity of it. That means we’ve removed your review from our platform. Note that it’s not deleted, but it’s no longer visible online and won’t count towards the rating of xxxx. If you believe that there has been a misunderstanding, you’re welcome to contact our Compliance Team by replying to this email. We’re always happy to help. My clients have personally contacted Truspilot to express their dismay but no answer.”

Helpful Report

Posted 7 years ago

“It is not genuine site. I think they blackmail the business owner and they self post the review. DO NOT TRUST TRUSTPILOT review. They delete genuine reviews”

Helpful Report

Posted 7 years ago

“This is very stupid website. They always remove my reviews. This is a fraud website.”

Helpful Report

Posted 7 years ago

“Wgen I wrote a negative review about all the glitches on the site that I was reviewing, they removed my review for being "inflammatory". Also, there are a ton of fake reviews!!! I can't believe it. The reviews say things that have nothing to do with the company they're reviewing!”

Helpful Report

Posted 7 years ago

“Really slow to respond. Customer services is non existent.”

Helpful Report

Posted 7 years ago

“Trustpilot is a fake review site, which is why all bad companies pay to be on there. Hermes for instance, they loads hundreds of fake reviews a day, so they don't have a 1 star rating. All trash compainies use Trustlesspilot. Trust..joke. Pilot...you'd crash mate!”

Helpful Report

Posted 7 years ago

“Our company was seeking ways to get reviews, the HONEST kind. This site wanted like 5k a month to post positive reviews and TRICK the public. Like narcissism, dishonesty is normal and acceptable in the internet age.”

Helpful Report

Posted 7 years ago

“I do not do business with any company that uses Trustpilot, in fact I run a mile. Let’s see how long this stays on before deleted”

Helpful Report

Posted 7 years ago

“This is what Trustpilot states:- What is Trustpilot? Trustpilot is a review community. We help consumers everywhere find companies they can trust. Kindly live up to your statements please. Trustpilot ignores genuine complainant and fails to investigate honestly Firstly Trustpilot despite giving them legal information decided to remove my complaint which has data on it that is publically available on Companies House registry and on the Internet in general. At no time has Trustpilot come back in touch with me at all to further matters and have in fact made matters worse assuming I am a competitor which I am NOT as they are well aware of so why are they removing a GENUINE REVIEW? I have issued a Court summons against Middleton Hill due to its nefarious activities. Trustpilot has seen additional evidence from Canon stating that Middleton and Pro-Camera are NOT Canon dealerships yet they ignore genuine correspondence from the “Horses Mouth” as it were Trustpilot on Sat 29/12/18 07:52 states:- Thanks for contacting Trustpilot’s Compliance Team. We’ve now received your email entitled ‘Regarding: Your review of pro-camera.co.uk: Can you help? - Ticket #1870616 FW: Your request for service with Canon 1-85897089509 - Do not remove T...’. Our Compliance Team will review it and send you a response as soon as they can. However, due to the number of emails we receive, this could take several days - so please be patient! THEY NEVER BOTHERED AT ALL AND NEVER REPLIED. They just removed an honest review. This is not the activity of a genuine representative of Trustpilot or as is inferred Trustpilot sides on the companies that pay them a fee? On the 12th December 2018 I rang 01283 704333 and spoke to a gentleman, at Pro-Camera/Middleton Hill Limited regarding a Canon camera. I was told it was not a Grey Import but a UK model and it was stated as so on their web site. They trade from an office block but their actual company is Middleton Hill Limited, Hazeldine, 45 High Street, Repton DE65 6GF 01283 704333 Company Number 09942502 Public information on companies house. I received the camera on the morning 13th December 2018 and the despatch side of the matter was great. On unwrapping the outer box which rattled which it should not do so at all as it was a fragile Canon camera! Once the inner equipment box was exposed it was realised it was a GREY import so the company lied to me personally as well as on the website, deceitful and deception springs to mind. This was the second in 3 days, clearly a lot of this is going on. The box originally contained a lens as pictured on the box but the outer box had been doctored to show Body Only. I unwrapped the camera to expose the Serial No. and entered it into the Canon Serial number checker. The following was received confirming it WAS a GREY IMPORT which was STATED also on the order form that it WAS NOT REQUIRED. Canon Site:- Not found in our records...* The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area; we therefore advise you to contact the seller from whom you originally purchased this product. Please check the "Where to Buy" section on our website to find a local retailer to source a Canon product intended for sale in your region. If you remain unsure about the origin of your Canon Imaging product, simply send the model name and serial number to canon-europe.com. Canon has advised me in writing which Trustpilot has a copy of and is fully aware of that the camera was for the Singapore/Korea/Malaysia market and is a Grey Market product. They have advised that NO free repairs would be carried out by them at all. They have further advised that Pro-Camera/Middleton Hill Limited are NOT Canon agents at all. Trustpilot has seen this in writing from Canon. The employee of the company was fully aware that I DID NOT WANT this item yet went ahead and sent it causing with intent deliberate aggravation, inconvenience and distress. Consumer Direct have been informed of this matter causing yet more inconvenience. Advice NOT a good company to deal with as members of staff cannot be relied on to be honest with you despite being deliberately misled by the advert on their web site stating it was a UK model. Canon have been contacted and now awaiting written confirmation that the camera is not only NOT a UK model it is NOT even supposed to be in the UK. Possibly Asian Market. As Canon have advised they would NEVER service under guarantee period and if so all repairs would be chargeable which is the reason I chose a supposed UK model which this is not what I wanted at all. I forgot to say that I am NOT a competitor at all as Trustpilot knows and a somewhat disturbing and threatening email from Pro-Camera/Middleton Hill Limited has been received from them. They further state that Canon will provide service repairs during the first year when after speaking to Canon they will NOT do so at all without making a charge as it is a NON EU or UK model. The matter is now with the courts. The fact that Trustpilot has so far prevented an honest review is somewhat disturbing as in this case they are siding with a company that has defrauded a customer!”

Helpful Report

Posted 7 years ago

“in my opinion trust pilot only operate to make money from a company who are cheating consumers, and make helping them looks good. 100s of negative review are being removed and most positive feedback its comes from retailers themselves by the invitation, that is easy to understand how it works too,”

Helpful Report

Posted 7 years ago

“Trustpilot is a scam, for each slightly negative review, there are 100 fake positive reviews, all critical reviews get removed. I wrote a review for TopResume on their website and it was removed because it doesn't comply with their policies. TopResume is a scam, that charges between $200 and $300 to "improve" your resume. The "improved resume" seems like something written by a high school student for an assignment. There was not a notification why they removed my review or what sort of policies it breached. After they removed it, many positive reviews were written by their same TopResume employees with their same kind of English language structure errors and cheesy sentences I found in the resume they provided me: "Outstandingly valuable!!" "TopResume Writing Talent is Top-Shelf." "I am very pleased with the feedback of free initial review" "Human Touch" "EXTREMELY HAPPY!" Never using this website ever again, I can see they have sold-off to the companies which produce the services and products being reviewed, very dodgy and dishonest.”

Helpful Report

Posted 7 years ago

“You only need to pay to Trustpilot to get a good reviews I will not trus any company using them.... they are a scammers”

Helpful Report

Posted 7 years ago

“Removed my negative reviews for deliveroo for being "fake". I've also noticed many of the negative reviews get removed after several days. Clearly they are more interested in money from companies than getting objective feedback from consumers.”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 2,967 reviews