Name: Trustpilot
Rating: 1.44

“I was asked to rewrite my review of Americor Financial. According to Trustpilot, could offend the company or someone. I refuse to lie about my experience with Americor. So now im offended by trustpilot who can't accept my answers. BE OFFENDED!!!”

Helpful Report

Posted 6 years ago

“On 21st January 2019 I left a critical, yet factual review for Interparcel on Trustpilot's UK website. Four days later Trustpilot informed me by email that they had removed my review as they could not verify its authenticity. The reasoning could at best be described as grossly incompetent or at worse as censoring, as Interparcel acknowledged the authenticity of my review within their online response to me. I contacted Trustpilot's Compliance Team on two occasions since, stating the glaringly obvious. But after 14 days, I have yet to receive their response. Trustpilot make their money by charging COMPANIES for: A) The option to respond to reviews consumers leave on Trustpilot. B) Luring consumers with prizes to post so called “verified review” on Trustpilot (see photo 4). C) Removing the most damning consumer reviews from Trustpilot without a proper reason (as in my case). Trustpilot’s customers are COMPANIES and NOT CONSUMERS! Trustpilot claim on their website” We give everyone a voice. Genuine reviews written by consumers are published instantly without censoring, and businesses can see and reply to them.” - what a lot of backslapping hogwash that is! If you still think Trustpilot looks after consumers’ interests, then try and give them a call on +44 203 889 8444. You will soon find out that there is nobody available to speak to consumers at Trustpilot. However, if you are a COMPANY, then Trustpilot is highly interested in gaining you as their customer, because Trustpilot make their money by charging COMPANIES for, and I quote from their website “Learn how reviews can help you build trust, engage your customers, and improve your marketing and sales” smacking of OUTRIGHT CONSUMER MANIPULATION. Shame on you, Trustpilot! For further proof of Trustpilot's low trustworthiness check out Trustpilot's miserable review score of 1.6 on GOOGLE MAPS. And for even further proof google "BBC News - Trustpilot tackles business review cheats" and read Glenn Manoff, Trustpilot's brand chief, saying "Trustpilot had considered moving reinstated reviews back to the top of the feed to ensure they appeared on a company's first page but felt it was unnecessary", meaning companies who ask Trustpilot to remove unwanted reviews still win, as reinstating reviews requires consumers nagging and nagging Trustpilot's so-called Compliance Team, and by the time these reviews are finally re-instated they are buried under plenty of paid-for reviews from unsuspecting customers HANDPICKED by companies with otherwise embarrassingly bad reviews. Shame on you, Trustpilot! How can you expect CONSUMERS to trust you, when it's so obvious that TRUSTPILOT IS HELPING BAD COMPANIES TO OBTAIN GOOD REVIEW RATINGS?”

Helpful Report

Posted 6 years ago

“I would not purchase a card bord box of soak. Faulty products Not uk comparable If you want pictures of the poor quality product I have. The company are charging full price for seconds”

Helpful Report

Posted 6 years ago

“After requesting a slew of "proof" I was a customer of the company I was reviewing they finally accepted a private correspondence as sufficient evidence. Despite my express directive, they handed over my personal data to the company in question. They then refused to give any reasonable explanation for why they did this and were quite dismissive, instead demanding more personal information from me.”

Helpful Report

Posted 6 years ago

“This company is ruthless, I can't even count how many different people sent me probably 20+ messages each. You tell them no thank you and then they set up some more automated emails that just continue to bombard you. They are essentially SPAMMING people until they give in which is such a bad practice.”

Helpful Report

Posted 6 years ago

“Do not trust these cowboys. I wrote a review for one of the companies, the company requested a proof of purchase, after Emails back and forth the company denied the transactions even after providing the proofs. Then the untrustable trustpilot asked for a a proof of purchase, after I provided them with 2 they said that the transaction was over 12 months and they removed the review from their site. I don't find this to be a honest practice, especially with the authotorian way they use in their emails talking down to me, and their rep wasn't friendly in his emails and lacks basics like addressing me with my name. After they removed my review I noticed that all the negative reviews for that trader have been removed, I bit he paid them a good bribe to use these non-cosher practices. Do not trust this website.”

Helpful Report

Posted 6 years ago

“This is a review of my POP Yachts experience. Here is the story, as I experienced it, of the sale of my 1965 Boston Whaler on January 26th of this year, through POP Yachts. On January 11th of this year, I received a call from an “unknown caller”, claiming to be a POP Yachts representative, who said he had an offer for my boat from a potential buyer. The offer was too low for me to accept, but I left the door open for further discussion. The next night I received a follow up call, again from an “unknown caller”, who said the same potential buyer had upped their offer to close to my current asking price, and I verbally accepted that offer, still wondering if it was real. (Unregistered cell phones ID themselves as “unknown caller” on caller ID, and are frequently used in illegal deals. This always makes me cautious.) The next day I received an email “introducing” my new listing representative, instructing me that he would be in touch soon to photograph and document my boat. Since I already had a listing representative for several months, this set off alarm bells for me. My original representative was very thorough and I felt she had done an exemplary job photographing my boat and building the listing on the POP Yachts website. She sent weekly emails, or set up automatic emails, that informed me of the activity on my boat, as well as naming anyone who had expressed an interest in my boat, who were therefore to be treated as “protected buyers”. My interactions with my original representative was excellent. I was very satisfied with her service. (Why wasn’t I hearing from her, I wondered? Three days ago she was still my rep and still sending me emails. Was she suddenly no longer with POP Yachts, or was she being cut out of the sale? What a coincidence if she was no longer with POP Yachts, just when a legitimate sale seemed imminent, I thought.) So I tried to email her, using POP Yachts email. That email was intercepted. I never was able to contact my original rep. (What was going on, I asked myself? Was this a legitimate offer to buy? Had someone hacked into the POP Yachts website and was using the information there to impersonate POP Yachts? Was this a ‘bait and switch’ scam, or some other type of scam, like other internet-based scams I have read about?) Subsequently I heard from several persons – a “Senior Closing Coordinator”; a buyer’s representative; a representative who claimed to want to be contacted if I had any reason to be unsatisfied with any aspect of the POP Yachts process; and many other individuals – all allegedly POP Yachts personnel, each supposedly with some role that they claimed they would play in the sale of my boat. All tolled, eight different people, 28 emails, an uncounted number of phone calls – WOW, all these POP Yachts people. It takes a village? (I recognized this as a common feature of scams. Lots of different people, with vague responsibilities, each referring you to some other person if you question anything.) Eventually, I received an email with a purchase and sale agreement attached, instructing me to electronically sign and return it, which I did. (I reasoned that no harm could come from signing this document, especially since I had been crystal clear in my phone conversations that I would not release the boat without receipt of certified funds at the time of the closing and passing of papers. “No funds, no sale”.) Trouble arose when I received another email, this one from a “Senior Closing Coordinator”, with a set of documents for me to sign, some of which I had to get notarized, and return “immediately”. (Don’t read, just rush out and get this done? “We sell thousands of boats this way – don’t worry” says the voice on the phone. Which just makes me worry more.) As I carefully read through the documents, I saw that there were problems for me with some of the documents. The Bill of Sale document did not have the buyer as a signatory, and, if I signed, would confirm that I had received funds for the boat and a trailer – this had not happened. Power of Attorney documents would have me name two additional completely unknown (to me) persons as “attorney-in-fact” for the purposes of … just about anything relating to a “motor vehicle, mobile home, or vessel”, and that the power of attorney permitted “whatever my said attorney-in-fact may lawfully do or cause to be done” – scary powers to give to strangers. An Authorization to Disburse Proceeds document requested my Bank Name, Account Number, and Routing Number, or instead, that I authorize that the disbursed funds would be sent to me by check days after the closing, this without even requesting the address of where to send the check. (“Your check is in the mail” scam? I recognized that documents that took away protections for a seller, put a seller at risk, and the urgency to respond, were all features of documented scams.) I replied to the “Senior Closing Coordinator” that I needed a bill of sale, signed by both the buyer AND the seller; that I didn’t feel I could sign a document that asserted I had received funds when I had not; that I would never give my banking information to complete strangers; and that to give power of attorney to named, but unknown persons, for vague, broad uses, is to invite all manner of financial disaster. The “Senior Closing Coordinator’s” answer to me claimed that without all the documents, the sale could not go forward. I replied back that while the potential buyer was willing to inspect the boat – that I was willing to make arrangements with the boat yard where the boat was stored – no sale would be consummated without the receipt of a certified bank check at the time of the passing of papers (the actual closing). This impasse was resolved by a subsequent phone call with one more POP Yachts representative. I was able to negotiate that I would not have to sign a power of attorney; I could create my own Bill of Sale that the buyer would sign at the closing; the funds would be disbursed at the time of closing and would be in the form of a certified bank check; and I would sign, but not provide until the actual closing, the signed and notarized POP Yachts Bill of Sale documents – provided the sale actually occurred. When I took the POP Yachts documents and emails to my lawyer and my banker, they advised me NOT to go forward with the proposed sale – to play it safe. The bait-and-switch from my original representative to a stranger; the sudden unavailability to contact my original representative once there was an actual buyer; the host of representatives, each with separate roles, messages, and agendas; the demand for signed and notarized documents that not only provided no protection for a seller, but actually put a seller at great potential risk; the false promise to bring a certified bank check to the closing – all this and more, dissuades me from ever recommending POP Yachts. Eventually a date and time was proposed for the inspection and closing, but that soon got cancelled, and an addendum to the purchase and sale document was emailed, which established a new deadline for the purchase and sale agreement to be binding. Phone conversations with various POP Yachts personnel set a tentative date for the inspection and possible closing (but never a time), and nothing was ever confirmed until after the potential buyer was on the road, on her way to see the boat. The night before the closing a POP Yacht representative called, mildly frantic, and told me if I wasn’t going to go forward with the sale, I should tell him, as the buyer was going to “drive up the next morning”. I knew the buyer faced a 14 hour drive, through two of the worst urban areas through which to drive, and as it turned out, the buyer had already left, choosing wisely to make the drive in two days. I never understood the purpose for that particular lie from the POP Yachts representative. At the closing, no certified bank check was presented for the distribution of funds – and no explanation for this was provided. Instead the POP Yachts representative presented me with a smirk and a “moneygram”. He knew he was not delivering on what was promised me. In spite of all the dogmatic processes and procedures and the involvement and duplicity of the many POP Yachts personnel, the buyer DID show up, the boat WAS ready for inspection, and the sale WAS closed on the spot. So many of the POP Yachts processes and procedures are textbook features of scams, that no informed person could fail to notice the similarity. All it would have taken to complete a successful scam to defraud me, would have been a straw buyer and a bogus check for me at the closing. It would have had the faux legitimacy that the signed, notarized documents would have provided. And, in fact, the disbursement of funds DID occur in a form often used by scammers – “moneygrams”. I have never dealt with any sales organization that operated in a more suspicious, duplicitous, underhanded manner. POP Yachts personnel were condescending, demanding, and too often either ill-informed or intentionally misleading to be credible. The POP Yachts experience was a very stressful, frustrating, and unprofessional experience, at least for this seller. I give POP Yachts a MINUS five-star rating. Paul Cully”

Helpful Report

Posted 6 years ago

“Constant calling and harassment”

Helpful Report

Posted 6 years ago

“We thought Trust Pilet would fit into our need for reviews on our website and found that after 11 months on integration failers and multiple run arouns from PERSONEL every time we got ahold of a tech individual from their company; finally said enough. We cancelled only to have our CC charged twice after cancelling. We reversed charges on one (the latest) and agaian wrote a letter of cancelation, only to be hounde now by their debit collectors! A bogus deceitful company..... BEWARE!!!”

Helpful Report

Posted 6 years ago

“Trust Pilot do not accept every genuine review on their site. If you review a company and that company does not like the review they then complain to Trust Pilot and the review is then censored, also if you see FAKE 5 Star reviews written by the company and notify Trust Pilot, trust pilot do nothing and leave up the fake review giving the company a better than deserved rating. I will not be using trust pilot again as you can not garauntee that the review of companies is genuine or not. Trust pilot should be ashamed of themselves for allowing this to happen but they just don't care.”

Helpful Report

Posted 6 years ago

“TrustPilot cannot be trusted. Are they being paid by companies to remove bad reviews ? I wrote a bad review on Hudson Courses who clearly manipulated and misinformed my teenage daughter in order to sell a Course which actually did not benefit her. We paid £990 Hudson when the actual Course cost £465 with the real provider Oxford College. Hudson have complained to TrustPilot about my bad review and it has been removed. My daughters bad review has also been removed. We were not notified by TrustPilot. We feel that it is important to warn students that they will pay double the amount with Hudson courses and that they are a company not to be trusted. Surely the whole point of TrustPilot is to provide good and bad reviews which will give an accurate description of the company in question. It seems not. Do not trust TrustPilot.”

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Posted 6 years ago

“DO NOT TRUST TRUSTPILOT.COM. TRUSTPILOT are helping KONTOFX.COM to rob people blind. Their refuse to let me give them a bad review. Their letting them delete any bad comments about Kontofx. THIS MAKES TRUSTPILOT COMPLICIT IN THE FRAUD. Its obviously involved with kontofx.”

Helpful Report

Posted 6 years ago

“There letting a company called Kontofx in Hungary use there site to write false reviews and scam people out of money ,trustpilot should not let this dirty scammer company use its site there criminals pretending to be a investing company, trustpilot ignore it. 😔no support”

Helpful Report

Posted 6 years ago

“Trust pilot reviews can’t be trusted. Companies can post fake positive reviews and simply complain about negative ones to be gem removed. Customers can’t get an honest view of a companies performance or customer experience. It’s essentailly a traders club. Ridiculous!!”

Helpful Report

Posted 6 years ago

“Hello everyone I'm so happy i got my refund of 95k USD back from this heartless broker,When it comes to Binary Options, there have been quite a few examples of people who have been taken for a ride by a Broker and have lost a large amount of money and i was a victim,Many of these brokers misappropriate traders money thinking these traders will not act. Beware of where you invest in,Binary Option Scams are quite common and come down to a number of factors including improper due diligence and manipulation by the broker we should be very careful with these so called brokers,thanks to a regulated company that made my withdrawal possible and in full, I'm so grateful to them, their service was simple and i got my refund back in 4 working days... cheers friends feel free to contact him if you are experiencing similar problem of withdrawal at: Davidjerry0003@gmail.com. he will help you in recovery your money”

Helpful Report

Posted 6 years ago

“I got ripped off by a bogus broker recently, it was difficult to get a withdrawal after many attempts. I had to hire a refund solution company to get my funds back.”

Helpful Report

Posted 6 years ago

“One of the worse experience I had with Customer Service in years. We tried to contact the Trustpilot team several times, 6 weeks, 13 phone calls and 23 emails still nothing. We have been in touch with "Olga" most probably a bot asking for a phone call but nothing... We called their customer service but as soon as they find out you don't want to pay the premium account they pass you to the compliance team. I heard from other people that Trustpilot oblige you to pay the premium otherwise they remove you from the platform or cancel reviews...now I know is true”

Helpful Report

Posted 6 years ago

“Not trustworthy at all. Full of fake reviews and they arn't taking feedback mails seriously.”

Helpful Report

Posted 6 years ago

“UNtrustpilot make their money right off the backs of the very victims they pretend to protect and Most people know by now that Trustpilot are the FURTHEST review website from trustworthy they could possibly be...NOT to be trusted and CERTAINLY NOT WORTHY of anyone's HONEST GENUINE reviews. They will use you AND allow you to BE abused by your abuser for writing an honest account of your abuse. (UN)TRUSTPILOT are to be treated with the utmost suspicion and held in complete dishonour. . If you want to write an honest genuine review in the hope of warning other potential victims to be aware - DO GO TO ANOTHER REPUTABLE REVIEW SITE AND NOT (un)TRUSTPILOT. Do not trust this untrustworthy web site. They spend all their time diligently removing genuine negative reviews from mislead often robbed members of the public, who are looking to UNtrustpilot fake site trying in vain to make others aware of the scams and lies and conmen. As a stark contrast They spend NO TIME in diligently looking into or checking the companies who are not legitimate who review after review after review have been reported on their fake site as having robbed schemed scammed and swindled them at times even out of their life savings. Very sad state of affairs that UNtrustpilot continue to operate. They simply remove the genuine negative reviews almost immediately for what I can only call any old fabricated weak excuse using bald face lying reasons by the rouges the negative reviews are being written about. Yes anything to keep the truth from being revealed and the overall REAL TRUE GENUINE BAD rating coming up in googles search results. Yes all to keep up the ratings of the scam artists image. The scammers are directing their very victims to UNtrustpilot web site purely with the intent to mislead deceive and trick them to part with their money using UNtrustpilots fake rating that is completely fabricated...... UNtrustpilot make their money right off the backs of the very victims they pretend to protect. One can only conclude with the evidence presented to me personally, through real experience, that they are indeed working FOR the scammers. When I have written to them via their own "contact us" method, and expressed my genuine concern for the company who are downright con-men and criminals, they fobb me off and actually behave like the very swindlers themselves in their response. Do not bother reporting the criminal to the company of rogues profiting and protecting the criminal. We all know that is futile. Be sure it will only be a matter of time before the entire charade hoax scam fake UNTRUSTPILOT review site is exposed AND they will be revealed to be the friend partners and accessories to and of the thieves robbers and cybercriminals that they really are. Just look at the chart on the top of this page at all the sincerely mislead deceived members of the public and their honest reviews of experiences with untrustpilots misleading website. (UN) trustpilot have set up an office front in Australia, and we are all working towards having them exposed SHUT DOWN and convicted for the fraud they have been thus far getting away with (or so they think) All in one big happy family with the crooks they are aiding and abetting. Report them to the ACCC to ASIC consumer affairs to the media and anyone else in authority n your own country who can help shine the light on their sneaky ways. Warn others about the underhanded tactics of the crimes of the so called respectable. I for one am giving my own honest experience. Keep your email records their nuisance pesky phone calls recorded consumer reviews in writing and do not delete your evidence when dealing with UNTRUSTWORTHY UNTRUSTPILOT. You may want to use them to help stop this deceitful organization who are hiding in plain sight.”

Helpful Report

Posted 6 years ago

“I and many other hundreds of other angry customers of a UK Leicester based energy supply company ( for the purpose of this review I will simply refer to them as the “Foxes”) have recently been posting our bad experiences and valid criticisms on their Trustpilot site ......at least we have been attempting to !! We have now reached the ludicrous position whereby very many ( in fact in recent days, most ) of the critical reviews are being almost instantly redacted by Trustpilot because THEIR CUSTOMER ie. the energy company that pays them, do not like the criticisms and cannot/will not accept the truth. By contrast the energy Company is allowed to make the most outrageous, gratuitous, condescending and downright dishonest comments when replying to our 1* posts and yet we, the reviewers can do nothing about it. In addition a large number of clearly spurious ( and probably sponsored ) 5* reviews are allowed to go unchallenged by TRUSTPILOT. In our case the only good thing that has come out of this situation is that our experience of the Trustpilot site ( and the lamentably poor performance of both the energy company , AND TRUSTPILOT ) encouraged us to set up our own “Foxes Discussion Group” on Facebook. We quickly obtained a membership of over 1200 disgruntled “Fox” customers and are now successfully able to share our experiences and mutual support without the unhelpful interference of Trustpilot’s paid moderators. I am not even sure that TRUSTPILOT really appears to value those of us who post reviews. Yes, they are actually paid by the Company which is being reviewed, in our case the “Fox”; however, without unpaid reviewers such as us they would not have a business. In the light of my own recent experience I would advise that you use the Trustpilot site purely for your own advantage...... as they appear to use us !”

Helpful Report

Posted 6 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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