Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 3rd April 2026

246

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a perfectly good review taken down. Provided proof of what I said and the company reply underneath corroborated what I had said. I believe the responses I was getting from Trustpilot were from a bot or some type of automated service as it wasn't listening to what I was saying and just kept repeating I needed proof of purchase, even though my review was about not being able to make a purchase. Very frustrating. If you can't leave an honest review without bending under pressure from big companies, then what are you for?”

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Posted 2 years ago

“Company has removed 7+ of my reviews left on the site throughout the years. For a company that is powered by the crowdsourced data of its users it's laughable that they just remove your reviews without clearly saying why. Will be using Google to review websites / stores in the future.”

Trustpilot 1 star review on 19th March 2024

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Posted 2 years ago

“Trust pilot is deleting my reviews of uk online casinos. Grosvenor, 888, betfred, ect ect. Stay away from uk gambling sites. And don't trust trust pilot.”

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Posted 2 years ago

“Trustpilot is a fraudulent company. Do not use it. I've taken a screenshot showing they even delete their own companies reviews to alter people's perception of the truth.”

Trustpilot 1 star review on 18th March 2024

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Posted 2 years ago

“Ain't no trust in TrsutPilot!”

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Posted 2 years ago

“Trustpilot are now as reliable of Wikipedia - it's a propaganda website. Trustpilot deletes many thousands of genuine reviews from real verified people, sharing real experiences - complete with evidence if requested. This website seems to be fraudulent or compromised. Forget it exists, use Sitejabber instead.”

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Posted 2 years ago

“Trustpilot seem to reject positive reviews claiming reviews contravene guidelines. They won't accept any of the documentation they request you provide to them and just claim they can't prove you are genuine. Write a negative review ad they have no problem with allowing this onto their site. Dealing with customer service is horrendous too!!”

Helpful Report

Posted 2 years ago

“Trustpilot protect their subscribers whilst they masquerade as a platform for consumers to review companies. They portray themselves as a platform where consumers have a voice but in reality the conflict of interest in their paid customers, the very companies that they are protecting consumers from are their priority. Hoards of fake positive reviews flood the profiles while most genuine bad experienced are flagged by the business and removed b the platform. They have a feature on every profile where reviews can be sorted by most recent or most relevant. A company with 630 1 star reviews in 14 days shows only positive reviews as the 'most relevant' making them complicit in The Funded Trader's scam. The platform is a waste of space and just be disregarded as part of the problem”

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Posted 2 years ago

“Trustpilot has no real integrity, reviews are flagged or taken down to discard legitimate complaints.”

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Posted 2 years ago

“Trustpilot seem to have an incentive from the businesses people are complaining about. This is reading most of other people's experiences plus my own. My reviews were taken down as trustpilot claimed they were not sure they were genuine..I sent the proof of my name adress amd invoice and they neglected like they did to so many other reviewers, to put up my reviews again. Because this is the ovewhwlming experience of other reviewers it appears they are in the backpockets of the companies we are trying to review”

Helpful Report

Posted 2 years ago

“They appear to take great pleasure in removing entirely genuine reviews, and ignore the proof that they are genuine. Meanwhile, the site is packed to the gills with obviously fake reviews. The staff are clearly vindictive, and the management are exasperatingly ignorant.”

Helpful Report

Posted 2 years ago

“I have had a bad experience with Trustpilot. Recently, I left some negative reviews about a couple of businesses which I had dealt with. However, Trustpilot deleted those reviews stating that I had not confirmed if I had received the services from these companies. I immediately emailed them the order numbers and proof that I had received the services, but still, they deleted my reviews. This indicates that Trustpilot cannot be trusted as they might be getting paid for deleting negative reviews.In my opinion, government agencies should investigate the impact of review systems on society, as they have become a booming business.”

Helpful Report

Posted 2 years ago

“They will remove the good reviews, but keep the fake negative once. Their pricing is high and if someone leaves you negative they will even show it in front of the top instead of the most recent review.”

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Posted 2 years ago

“Trustpilot can't be trusted, they flag my reviews every time! I guess they are on who ever side that pays them, disgusting scam company for sure! some advice, don't waste your time here anymore go to MsKarma or other review sites.”

Helpful Report

Posted 2 years ago

“There's no Trust in Trustpilot In the high-octane world of business and personal development, where integrity and transparency are as vital as the air we breathe, my recent encounter with Trustpilot left a sour taste that no amount of sugar coating can sweeten. Picture this: I engaged in a genuine transaction with SuccessResources, investing not just my money but my faith in their 3Day seminar in Amsterdam, and then I shared my authentic experience on Trustpilot. What happens next? Trustpilot slaps my company with a label of, pay attention - Selling fake reviews -, a claim as baseless as accusing a bird of talking! We are a registered Educational Institute in Amsterdam, The Netherlands, nothing to do with selling fake reviews. Despite arming myself with indisputable proof of my participation (yes, an invoice that's as real as the ground you walk on), Trustpilot stood unmoved, as if my genuine attempt at clarity was invisible to them. Not one to retreat without a fight, I aimed another arrow of truth by reviewing Trustpilot itself, sharing my experience. The irony? This review was flagged as fake. Despite presenting a fortress of evidence, including screenshots and case numbers (Ticket number: ******* is one of them) my truth was dismissed, tossed aside like yesterday's news. This ordeal wasn't just an eye-opener but a clear call to all seekers of genuine feedback platforms: Trustpilot, in its current state, seems more like a court of kangaroos, where evidence leaps through hoops only to be dismissed into the void! Everyone should question to seek transparency, and to demand a platform where our voices, backed by solid proof, are respected and acknowledged. Trustpilot, in this instance, failed to measure up to these standards, leaving a trail of questions about its commitment to genuine, unadulterated feedback..”

Trustpilot 1 star review on 6th March 2024

Helpful Report

Posted 2 years ago

“Not sincere in rating reviews. They are also unable to substantiate why they remove certain reviews. Unreliable and very unprofessional”

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Posted 2 years ago

“They removed my reviews. They are not TRUSTWORTHY, They are biased and promote censorship. I guess the pilot bailed.”

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Posted 2 years ago

“Trustpilot removed my review even after I supplied them with all the information they asked for disgusting”

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Posted 2 years ago

“I recently had a concerning experience with Trustpilot's review removal process, specifically regarding my review of Server.pro. After taking the time to share my feedback and insights on the platform, I was shocked to discover that my review had been flagged and subsequently removed without any prior notice or attempt to verify its authenticity. The lack of communication and transparency in Trustpilot's approach was deeply disappointing. As a user who values honesty and fairness in online reviews, I expected a more thorough investigation before my review was taken down. The blanket statement claiming inability to verify authenticity without reaching out for further clarification only added to my frustration. I believe that every reviewer deserves the right to be heard and understood. Trustpilot's failure to engage with me to gather more information or provide an opportunity to validate my review raises concerns about the platform's commitment to integrity and user trust. I urge Trustpilot to reevaluate their review moderation process, prioritize open communication with users, and ensure a fair and thorough assessment of reviews before making unilateral decisions. Transparency and accountability are essential in maintaining the credibility of review platforms like Trustpilot. I hope that Trustpilot takes this feedback constructively and works towards improving their review handling procedures to better serve the diverse community of users who rely on their platform for genuine feedback and insights. Sincerely, Vlad BB”

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Posted 2 years ago

“Trustpilot, the worst app!! I wrote about the negative and fraudulent actions of the Russian bookmaker MEGAPARI, and they did not want and do not want to publish my review. They will publish only positive reviews of this Russian bookmaker. They are obviously paid by this Russian bookmaker!! Big scam is Trustpilot app !! I sent all the communication between me and MEGAPARI, everything they wanted to verify my game account, that the methods of this betting office are non-standard and Trunspilot didn’t publish my reviews anyway!!”

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Posted 2 years ago

Trustpilot is rated 1.4 based on 3,058 reviews