Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,960 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,960 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 29th December 2025

Darren

Nicole O'Brien

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

Lumin

Trustpilot 2 star review on 5th December 2025

Benson Bally

Trustpilot 1 star review on 4th December 2025

Sandra

224

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot is not trust worthy anymore. They asked our team to get join premium services for our company we thought of not spending on them. They started removing reviews of our genuine clients. They keep and manage reviews for the companies who pay for them”

Helpful Report

Posted 1 year ago

“Relating to Furniture Village reviews on every other review site FV is lucky to get ** , my experience would be * had to fight all the way to get refunded on faulty furniture, just look at complaints on Facebook "let down by Furniture Village" it's disgusting how they are allowed to continue as retailers.”

Helpful Report

Posted 1 year ago

“I WOULD NOT TRUST TRUSTPILOT A LOAD OF DRIBBLE THAT YOU CANNOT LEAVE A HONEST REVIEW ALL REVIEWS ARE LIES MADE BY TRUST PILOT”

Helpful Report

Posted 1 year ago

“Trust pilot was good and then they went wrong. I have given them proof of a website that kept my ten dollars and they didn’t believe me. I gave them proof and still they didn’t believe me. Is this fair? No. I don’t understand what is wrong with people today. What kind of proof do I need for them too believe my truth. I will never give another feedback again on Trustpilot again.”

Helpful Report

Posted 1 year ago

“Trustpilot start removing the negative reviews for ransom Since June 2023 It seems that TRUSTPILOT decided to make money from our reviews by asking for ransoms from the companies that have lower stars reviews to delete the negative review for a money profit to TRUSTPILOT. this is the only reason I can think for which TRUSPILOT removed my negative review of Wells Fargo even after I presented multiple evidence to prove my review was legit. Notice: my review was 100% within the guidelines of Trustpilot. Trustpilot also removed my negative review of Trustpilot as retaliation.”

Helpful Report

Posted 1 year ago

“Trust pilot will delete negative reviews for certain companies and leave the good reviews. Had this done by the . Can't trust the star rating. Or their impartiality. Even provided evidence of the service and they would not put it back up.”

Helpful Report

Posted 1 year ago

“They delete legit reviews. I've even provided evidence and then I noticed its cos they're an affiliate to that company! Not veery trustworthy are they!”

Helpful Report

Posted 1 year ago

“its a scam.. when im logged in.. i can see my 1 star review about ofenseite .. but when im not logged in, the website has only 1 person giving it a 1 star review in 2018! . As you see in the screen shot. what a scam!”

Trustpilot 1 star review on 25th March 2024

Helpful Report

Posted 1 year ago

“They delete all the good reviews just to make you to pay”

Helpful Report

Posted 1 year ago

“I find it incredible that Trustpilot allows anyone to create an account in a Company's name without the Company having any knowledge of the account and therefore having no way of replying to the reviews, unless they are made aware of them by a third party. How can this be right? Surely Trustpilot should have the common decency to let the Company know. This leaves Trustpilot open to accounts being created by disgruntled customers who haven't had their own way (rightly or wrongly). There are many fake reviews on Trustpilot for our Company which are not only untrue, but libellous, we have successfully had the same reviews removed by Google as they accepted the reviews were libellous and untrue. These reviews are damaging our business and we are looking into taking further action against, not only Trustpilot, but the people who have left the reviews. It seems Trustpilot doesn't care and this is why it is the prime site for FAKE reviews.”

Helpful Report

Posted 1 year ago

“You blocked my account protecting evildoers!! Correct your system that does not allow you to write, correct and update reviews!!”

Trustpilot 1 star review on 24th March 2024

Helpful Report

Posted 1 year ago

“Scam company; completely unTrustworthy. They try to extort companies by taking down positive reviews ; and then mislead customers by manipulating the review content , in favor of businesses that pay up to the extortion.”

Helpful Report

Posted 1 year ago

“They don't allow to upload evidence, but then all you for it months later. And because you didn't decide to keep the proof indefinitely they say your review is fake and remove it.”

Helpful Report

Posted 1 year ago

“The company is a scam, when I do a negative review they have them removed even after I prove I was a legit customer. They do remove reviews to favor companies that have paid them.”

Helpful Report

Posted 1 year ago

“Had a perfectly good review taken down. Provided proof of what I said and the company reply underneath corroborated what I had said. I believe the responses I was getting from Trustpilot were from a bot or some type of automated service as it wasn't listening to what I was saying and just kept repeating I needed proof of purchase, even though my review was about not being able to make a purchase. Very frustrating. If you can't leave an honest review without bending under pressure from big companies, then what are you for?”

Helpful Report

Posted 1 year ago

“Company has removed 7+ of my reviews left on the site throughout the years. For a company that is powered by the crowdsourced data of its users it's laughable that they just remove your reviews without clearly saying why. Will be using Google to review websites / stores in the future.”

Trustpilot 1 star review on 19th March 2024

Helpful Report

Posted 1 year ago

“Trust pilot is deleting my reviews of uk online casinos. Grosvenor, 888, betfred, ect ect. Stay away from uk gambling sites. And don't trust trust pilot.”

Helpful Report

Posted 1 year ago

“Trustpilot is a fraudulent company. Do not use it. I've taken a screenshot showing they even delete their own companies reviews to alter people's perception of the truth.”

Trustpilot 1 star review on 18th March 2024

Helpful Report

Posted 1 year ago

“Ain't no trust in TrsutPilot!”

Helpful Report

Posted 1 year ago

“Trustpilot are now as reliable of Wikipedia - it's a propaganda website. Trustpilot deletes many thousands of genuine reviews from real verified people, sharing real experiences - complete with evidence if requested. This website seems to be fraudulent or compromised. Forget it exists, use Sitejabber instead.”

Helpful Report

Posted 1 year ago

Trustpilot is rated 1.4 based on 2,960 reviews