Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,967 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,967 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 12th January 2026

Luna Hillary

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrote a poor review of Achica which took me sometime to write and like other's I found it had nnot been posted. Don't trust Trustpilot.”

Helpful Report

Posted 10 years ago

“I wrote a perfectly correct review on trustpilot about a company I purchased from. The review I gave was a one star. It was taken off trustpilot at the companies request . This is not acceptable.”

Helpful Report

Posted 10 years ago

“These guys business model is to capture bad reviews and then to make you sign up to dilute the bad reviews with good reviews that you control. It's modern day blackmail. Customer service is awful. 7 day response time and copy and paste responses. Don't trust the reviews good or bad.”

Helpful Report

Posted 10 years ago

“I left a negative feedback on Trustpilot about Skinade because it had completely ruined my complexion. The review was removed and Trustpilot requested proof of purchase, which I provided. They sent me an email saying that my review is back on their website, which is a lie as it is not. They are now ignoring my emails. They are clearly biased.”

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Posted 10 years ago

“Same as all the negative reviews here. Perhaps they are on the payroll of these retail stores!”

Helpful Report

Posted 10 years ago

“I recently left a review on trustpilot. Of the five or so reviews I have ever left on the site (all for totally different types of companies) this was the only one that didn't get five stars. A month later I received an email stating that the review had been pulled because it was lacking proof of purchase. I emailed a screenshot showing a dated bank statement entry with a payment to the company concerned. Trustpilot said this was not acceptable. They wanted the original receipt which I had permanently deleted weeks before. After trawling through my browser history I got lucky and found the parcel tracking page. This shows the company name, parcel reference, tracking reference and delivery confirmed status. I sent Trustpilot a screenshot. They said this was unacceptable as, to put it in their words, it did not prove I was 'the person who had the buying experience' and did not show my personal details. I have offered to send them a copy of my passport and council tax bill as evidence of my name and address. This, together with the parcel reference, would allow them to confirm with the company that the purchase details tied up. They say this is unacceptable and will be archiving my review if I can't come up with the original receipt (deleted) or account details from the company website (there aren't any as registration wasn't required). This has been going on for weeks now and its clear to me that Trustpilot are not interested in listening to reason and my opinion is that their policies and blinkered practices only assist companies in weeding out reviews that they don't like and making it very difficult or even impossible to get honest reviews reinstated even when offered perfectly acceptable evidence. I have absolutely no confidence in the integrity or reliability of the scores and reviews found on Trustpilot any more and have deleted my previous reviews from the site, apart from the one in question which no doubt they will be deleting soon.”

Helpful Report

Posted 10 years ago

“It seems TrustPilot is filtering reviews and preventing negative ratings to be published for some companies. At least this is my experience with them. I have posted a very negative review for Interior Addict, a furniture business. They took it down with the comment it was violating the terms and condition of the website. The day after I received a call from Interior Addict which apologised for the issues I had with them. They clearly had been given a copy of my review. I have tried twice to post another review but they haven't published it.”

Helpful Report

Posted 11 years ago

Trustpilot is rated 1.4 based on 2,967 reviews