Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,060 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,060 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 4th April 2026

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My negative review seems to have disappeared as do many of the negative reviews i read at the time of writing mine. Trustpilot now shows a company to be great even though at the time of writing my review a month ago the company were showing to be terrible. Not good for a purchaser to be mislead like that.”

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Posted 9 years ago

“Gave a bad review for arial force and it was removed by trust pilot. I watched the arial force review page for a couple of weeks and saw that every bad review was being removed by Trust Pilot”

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Posted 9 years ago

“Removed my bad but accurate appraisal of purple bricks, then demanded "proof" be sent. I did this yet still my comments were blocked. They did this by explaining PB don't think I am a genuine customer (hence the proof). They are a joke.”

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Posted 9 years ago

“I don't trust them, they didn't publish my review on purple bricks. Purple bricks stopped all direct reviews and channelled them through trust pilot who vet them before publishing. I don't believe it's an accurate and transparent view of customer feedback.”

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Posted 9 years ago

“Don't trust Trustpilot. I wrote a review for the most dishonest car rental company I have ever dealt with, Easirent. If you look on all other sites, you see they have 1 or 2 stars. Every few minutes on this site, apositive review is posted. How is that possible? Very suspicious.”

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Posted 9 years ago

“I wrote a review of a product I purchased on shop-Orthopedics and wanted to change the review because the rep there was very kind to me, and I appreciate him and the nice product he sent. I never joined Trustpilot, but when I went to change the review, I put in my email address and you said that someone already had it. I couldn't log in because I never set up a password. You never answered my request for help or sent me a new password. This is ridiculous. All this red tape for a few positive statements about a nice company.”

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Posted 9 years ago

“Worst experience ever!!! Do not get in touch with TrustPilot. They will promise you a lot and give you nothing. And when you want to go away they will tell you that they can't delete your information from the system and that you sign up with them for good. TrustPilot is not the way that you want show your business in public, believe me!”

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Posted 9 years ago

“The trust pilot plugin that was meant to invite our customers to leave a review was broken and resulted in customers getting the wrong name in their emails, when customers started leaving 1 star reviews because we got their names wrong trust pilot continuously refuses to moderate these reviews. They keep stating that the reviews meet their guidelines even though the problem was their doing but they leave our companies public page. The only reason they're not getting 1 star here is because our integration manager Jarryd has been great to work with and really helpful. It's their compliance team that are the load of shit.”

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Posted 9 years ago

“Horrible horrible horrible. I asked 20 of my clients to go write a review on my new Trustpilot account. 13 out of the 20 we removed from them! I immediately emailed them asking what happened, which lead to a 15 email back and forth automated email responses looking communication which NEVER answered my question. These were real reviews, and they removed them, and expect my clients to prove to them that they received my services. Horrible company, horrible style and just awful customer service. Deleting account.”

Helpful Report

Posted 9 years ago

“Don't trust Trustpilot!!!.. I submitted a review about Premier Range (.co.uk) and was asked to supply proof of purchase, in which i did, That seemingly wasn't enough all of a sudden and i was asked for "service" documentation, I believe they are on the "take" to remove fair/poor reviews from Companies rich enough to pay them off.. Just for the record, Trustpilot give Premier Range a rating of 9.4.. other (honest) websites give 5 approx”

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Posted 9 years ago

“Good customer service”

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Posted 9 years ago

“My god, what part of "please change my email address to..." don't this company understand!. All I asked was to change my email address to another and they are bombarding me with confusing emails and continuing to use the old email address. These companies really do make life complicated and the staff appear to be unable to understand the most simplistic requests!..”

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Posted 9 years ago

“Horrible company with no common sense, why would anyone want to use them?! AVOID.”

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Posted 9 years ago

“I offered a negative review on Avas Flowers. Trustpilot emailed me 4, yes, four, times and asked me to edit it. They took my review down because it was 'accusatory'...and offered me all those chances to 'EDIT' it. I would not because I was sincerely unhappy....and evidently Trustpilot is there to make sure folks get only favorable reviews whether they deserve them or not. Don't trust their reviews.”

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Posted 9 years ago

“Trust Pilot is fair. They allow both fairness for the consumer and the business. Consumers can leave negative reviews with no ramifications. There are always 2 sides to a story. Trust pilot only allows verified customers who ordered from a company to post a review if you sign up with their service.”

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Posted 9 years ago

“I wrote a review of a delivery(flower) company that lied about deliverying my item and trustpilot asked me to change it. Useless review company.”

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Posted 9 years ago

“Wrote a negative review of carwow on trustpilot.com. Truspilot pulled the review, telling me carwow contested the review, as carwow couldn't recognise me as a customer, even though my carwow account is still open and working. I now no longer trust trustpilot.com nor carwow.co.uk. Am about to pass this whole episode onto the BBC.”

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Posted 9 years ago

“One of their offices (I will not state) has employees that treat each other poorly and unprofessionally. I don't know what is really going on behind the scenes with this company, but it is very sketchy.... Their employees do ILLEGAL drugs, even the hire-ups (directors, managers). They argue and scream random comments in the office. They have low moral standards. I really have no clue what is going on with this company. It seems like they hire a new person, then terminate them without any reason. Then re-hire a new person. It's like a cycle. It is so dodgy. Do yourself a favor and avoid signing any contracts with them.”

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Posted 9 years ago

“Posted an honest review of on trustpilot. The company I reviewed have a contract with them. They wouldn't publish it which make trustpilot a farce. Fake review site !!!!”

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Posted 9 years ago

“Very good site will be using them again when and if I need to. Thanks Trustpilot.”

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Posted 9 years ago

Trustpilot is rated 1.4 based on 3,060 reviews