Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,967 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,967 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 12th January 2026

Luna Hillary

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I posted a negative review on Trust Pilot that was removed and then deleted, despite providing all the proof they asked for. Positive reviews are never questioned despite appearing fake. Called customer services and they ignored my concerns. Please don't buy anything based on their distorted reviews.”

Helpful Report

Posted 9 years ago

“Just deleted all my reviews (30) since 2012 more positive than negative. However when giving honest review on a particular company it was censored at the request of the company. I agreed reluctantly to censor it but then a footnote was left on the amended review which questioned my authenticity and integrity although all my reviews were under suspicion. Contacted Trustpilot support who stated they always suspend all reviews if objected to by a company! So be warned if you encounter a genuine problem with a company don't expect Trustpilot to post it.”

Helpful Report

Posted 9 years ago

“The website TrustPilot are not to be trusted. Companies can flag any factually correct negative review you leave for them and TrustPilot will always side with the company and delete your review if you do not edit it to make the company seem like they provided you with a better service than they did. Wrote a factually accurate negative review for the company "Laptop Outlet UK" and then the company "Laptop Outlet UK" reported my review (which is something they like to do to anyone who leaves a negative review, so that their company profile on the website TrustPilot will only have 5 star reviews) for "sensitive information" because I mentioned their unjustified price discrepancies across different marketplace platforms and I mentioned the name of the their crap customer service assistant (which I later edited out) who I found extremely unhelpful and uncaring. I'll be sure to tell all my friends and family not to trust the website TrustPilot, since companies can false flag negative reviews they do not like and TrustPilot will almost always side with these companies, especially companies who pay TrustPilot a fee. I will not be writing any more reviews on TrustPilot nor will I ever use them again to read reviews on companies since they cannot be trusted.”

Helpful Report

Posted 9 years ago

“Don't bother with Trustpilot as they can be bought and I got proofs. I posted a true review about phonerecyclers and they removed my comment even will all the documentation provided, proof of purchase and emails between me and the company. In fact if I wouldn't go trough this, I wouldn't have searched for another website where I can review Trustpilot himself, well "reviews.co.uk" sounds even better. Stop wasting your time on Trustpilot cause they don't do that for customers sake, they ask you to review a company and if they don't like the image, they can buy a 5 star from Trustpilot that's how they make the money.”

Helpful Report

Posted 9 years ago

“As with other reviews here Trustpilot's automatic verification system is a pile of junk. Removed valid reviews that I had posted so what a waste of time it is using their website. I'm posting a good review of a government backed scheme. What on earth would I have to benefit from not only posting an apparant fake review but then also taking the time to follow it up when Trustpilot removed my review to get it re-instated to still be rejected. Use some common sense!”

Helpful Report

Posted 9 years ago

“I agree with all the people leaving bad reviews.I asked how come that people from America were leaving 5* reviews on the betting company betway.com when Americans are banned from opening accounts in the UK so shouldn't be even able to give a review in the first place.The rating for this company is over 8 yet if all the fake reviews were taken off the score would be way down.I even asked my MP to take a look into them but Trustpilot just fobbed her off with a load of rubbish.NEVER trust a review on the trust pilot site”

Helpful Report

Posted 10 years ago

“Dreadful company. Should be strung up. Would not waste my time reviewing any further.”

Helpful Report

Posted 10 years ago

“I just dont trust them anymore, too many reviews are being removed.”

Helpful Report

Posted 10 years ago

“They are a dreadful organisation, only companies that pay them get good reviews.”

Helpful Report

Posted 10 years ago

“after leaving honest review my time and effort were all for nothing as thay removed my review fairly quickly,smelling a rat ,i did some digging and looking at the guy who founded the company is now multi millionair in the us,the sales packages for clients said it all ,the more you spend on your package the more freedom you have to remove negative reviews,that was the most important part of the deal.all i can say is what a scamer.”

Helpful Report

Posted 10 years ago

“Trustpilot claims to be about "customer voice" when in fact it is the opposite. Their 'compliance' team actively works with the companies being reviewed to remove negative statements for being "defamatory", even if everything stated is true. When it's the customer's word versus a company, Trustpilot sides with the company.”

Helpful Report

Posted 10 years ago

“TRUST PILOT CAN YOU TRUST THEM No they only keep the good ones if you put a bad review on there site the chances are it will get removed and replaced by a fake one from the company that you complain about”

Helpful Report

Posted 10 years ago

“Wrote a review for justcarbatteries.co.uk, basically they committed fraud calling me a liar so they didnt have to pay a return postage, but trustpilot removed my review asking for proof of purchase which i duly supplied. still they would not reinstate my review unless i then edited out words like " they lied ” and "call their customers liars". trustpilot said this was defamation of character and that my review is not a true description of my buying experience? so basically now trustpilot and justcarbatteries are both calling me a liar! this is defamation of my character and i wish to sue both companies for libel and slander, i have evidence if there are any lawyers out there wanting a percentage? save me going through small claims. to add insult to injury justcarbatteries have obviously penned their own reviews (the only positive ones on the site i might add). having highlighted this to trustpilot these fraudulent reviews remain on the site. other people have complained about this, negative reviewers are being hassled to remove their reviews when the fake and real positive ones remain. DO NOT USE TRUSTPILOT OR JUSTCARBATTERIES.CO.UK”

Helpful Report

Posted 10 years ago

“www.trustpilot.com I left a review about L.V car insurance and I included the words racist and liar.They removed the review as they said I could not use those words. I removed those words but they still would not publish my review. This is not an independent review site....”

Helpful Report

Posted 10 years ago

“Trustpilot is run by internet bullies. I naively listed my site with them for the free service, and within a couple days realized my mistake, but they wouldn't remove my site. Their supposed manager ignored my e-mail until I ended up having to get clients to review my site so it wouldn't look bad having no reviews. Then the supposed manager replied, gloating about how someone had searched my site and that it would have been listed anyway. Who wants a "manager" who makes such huge and wrong assumptions running their company? To have a manager who behaves in this way, TrustPilot must be owned by bullies since they hire these people! I feel harassed by them and it isn't stopping. People need to stop leaving reviews on their site to end this madness.”

Helpful Report

Posted 10 years ago

“They pull honest and accurate bad reviews off their website for their fee paying customers. Trustpilot is a total scam and all reviews should be ignored. Avoid MK Diagnostics in Milton Keynes as they are scam artists and crooks - charging for unnecessary work and also charging for work that was never done!!! Both Trustpilot and MK Diagnostics are terrible. Avoid at all costs.”

Helpful Report

Posted 10 years ago

“I had a very suspect experience with a company called smartbuyglasses UK. Basically after taking payment they sent an email asking for a scan of my passport or to pay again using paypal after which they would then refund my payment. I told my story on trustpilot and within 24 hours my review had been pulled and I was asked for evidence of purchase. I sent evidence and two an a half days later they have done nothing about re-instating my review, nor have they contacted me at all. Clearly they are filtering out the bad reviews for their paying customers. Steer clear of smartbuyglasses and anything bearing the trustpilot verification.”

Helpful Report

Posted 10 years ago

“I used Rightio (or tried to) they let me down twice big time. I was invited to do a review for Trust Pilot and then they deleted my review because although Rightio had promised to arrive for 2 appointments and did not turn up (wasting 5 hours of my time and costing me 50 miles of petrol money because I hadn't paid them I was not able to leave a review after all. Waste of time. Likewise a scam. There were so many deleted reviews it just can't be balanced. They need taking off the internet. Don't rely on their reviews.”

Helpful Report

Posted 10 years ago

“Trustpilot is an absolute scam they dont care who writes what and get companies to pay them money to remove there reviews. they are con artists and should be on rough traders for what they are doing. NEVER TRUST THERE REVIEWS.”

Helpful Report

Posted 10 years ago

“Trustpilot is a total scam. I made a purchase that went Poorly. I left a review at Trustpilot. A MONTH later I got an email that my review had been pulled for Violating Guidelines? Why a month later??? I told I must provide proof of purchase. Hmmm positive reviews are not challenged and proof of purchase required. How do you think this would affect the rating system if a after a month every negative review was removed until proof of purchase was provided. But the positive review were posted unsubstantiated. When you look at the review for the company I purchase from they are all polarized. Either 5 Star one sentence generic review or 1 Star with details about the purchase and interaction with the company and why it went bad. If you research Trustpilot you will find that they have been investigated and found to be posting fake reviews written and paid for by professional reviews in foreign countries. Companies like this will ruin consumers trust in buying online.”

Helpful Report

Posted 10 years ago

Trustpilot is rated 1.4 based on 2,967 reviews