Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,060 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,060 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 4th April 2026

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to self delete account until people do not remove reviews. I asked to remove my account. They said in email deleting is "pending". Pending from few days. Terrible experience. Company is very expensive. Manipulate reviews. All new starts from 7/10. Hmm... But there is possible give only max. 5 stars.”

Helpful Report

Posted 9 years ago

“First thing it does is ask for an invoice number so the reviewee can respond.”

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Posted 9 years ago

“horrible company, I want to delete my account, but they do nothing.”

Helpful Report

Posted 9 years ago

“I can tell you for a fact that they let fake or skewed reviews to stay when the bad ones are removed per the client. Trust pilot claims it will investigate all fake or misleading reviews yet months have passed yet no action. The bad ones were removed in days. The company has an integrity issue .”

Helpful Report

Posted 9 years ago

“This company work hand in hand with companies and cancel any negative feedback provided against them or have the comments cdeleted A COMPLETE FABRICATION OF CONSUMER FEEDBACK”

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Posted 9 years ago

“ytustpilot also remoce postive reviuews if you do not pay them, ofcourse the negative stay, owner was former webshop holden in Denmark no question howe this ended, and howe he got the new idea to scam people and companies even google is in it”

Helpful Report

Posted 9 years ago

“TrustPilot has no intention of proviing customer likemyself a "REAL" review of some of their affiliated websites. For example, Justfly.com is a terrible company that has bad practices, and policies. I gave a heartfelt review and because I referred to Justfly.com, as justfuckoff.com, they refuse to post my review on their meaningless website. Freedom of speech, anyone?”

Helpful Report

Posted 9 years ago

“TrustPilot as a review site is a complete joke. They except nothing except glowing, positive reviews. Even when you can demonstrate 100% proof from a company's own website that said company is lying about what they offer, they still will not accept a review pointing out such discrepancies. If you want to see a bunch of shill "reviews", go to TrustPilot. If you want to see REAL reviews, go somewhere else.”

Helpful Report

Posted 9 years ago

“Turns out you cannot trust "TRUSTPILOT" it is a pais side for review that will only accept positive feedbacks and even if you show proof that you are right! DO NOT TRUST THEIR LOGO ON OTHER WEBSITES! They are not legit! They are paid to keep company reviews high!”

Helpful Report

Posted 9 years ago

“Posted a review regarding appalling service from a company (have photographic evidence/witnesses). Within ten minutes review was removed/suppressed! Just goes to prove that Trustpilot reviews can only be positive. This will surely backfire as if only good reviews are shown and a company gives appalling service Trustpilot could be held responsible and possibly liable for any compensation due to the aggrieved customer? Just a thought.”

Helpful Report

Posted 9 years ago

“Completely biased towards positive reviews. I posted a negative review about a company that must be paying Trustpilot to ensure any negative review is removed. They have already sent me 5 emails requesting me to modify the review to not have negative words. I have done it once and again but I suppose they will not stop until my negative review ends up being a good one after a tone of revisions. I will never trust Trustpilot anymore.”

Helpful Report

Posted 9 years ago

“Would seem to me that TrustPilot are biased towards positive reviews. I had posted several positive experiences on Trust Pilot however the first negative review I was hound by trust pilot to prove that I was a verified customer. I was told to provide them with evidence of such, I supplied when with account information, screen shots emails from the company concern as well as a recipient for the services, none of these would be accepted by trust pilot. They said they would remove the said review. I told them to close my account with them because the review could not be relied upon to be unbiased.”

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Posted 9 years ago

“I sent a negative review about a company I've been dealing with, I was told it was fake, dispite sending proof that it was not, they then said I had two profiles (news to me) so they had to delete my accounts & all previous reviews. FIX why waste my time reviewing when the review site is crooked ?”

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Posted 9 years ago

“As others state - companies drive the reviews. I posted a negative review - was told it was defamatory (HOW?) I took the trouble to rewrite, and even sent proof of the statements they said were defamatory - i.e. that the company under review had said I was trying to renege on a deal, which was stated in the company response posted on the site. Again Trustpilot rejected. It exists, it seems, only so the companies who pay them can show a high TP score on their website. Treat TrustPilot as an advertising site, not a review forum...Neil”

Helpful Report

Posted 9 years ago

“The TRUSTPILOT is not actually TRUST. They only work with the businesses who pays them money to keep 5 star rating. If someone wants to leave a bad review for the company, it will get removed. So don't trust TRUST*PILOT.”

Helpful Report

Posted 9 years ago

“Removed my review. Only posting what they need!”

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Posted 9 years ago

“Really efficient invite and post.”

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Posted 9 years ago

“When you purchase from a company who lets you down, you think you can post your negative experience on Trustpilot...wrong! Trustpilot are not trustworthy...they should be called Trustlesspilot Companies pay Trustlesspilot to be on their site to verify that reviews are from genuine customers, but when poor companies let you down and you leave a negative review, they ask Trustlesspilot to remove the review, either because they say you are not a verified customer, or they say it is defamatory. A loophole used by Trustlesspilot is companies don't send any confirmation, so you cannot verify yourself as a genuine customer, and would you believe Trustesspilot don't accept emails from a poor company that has let you down as proof, even though the email shows the company is admitting fault. Trustlesspilot are deliberately removing negative reviews for poor companies to even their scores, it is trickery! I am contacting Watchdog and other consumer programs in hope they will expose this blatant siding with the companies who pay them, and leave the customer out of pocket and without their say. Please others report Trustlesspilot for this insidious behaviour, they are not doing the job they say they set out to do, they are biased towards the paying companies who use them.”

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Posted 9 years ago

“Trustpilot look after the big companies and money talks. For example my parcel reviews 9.1 out of 10 with Trustpilot and google reviews are poor how is this? Other example Keytek locksmiths Trustpilot good other companies poor. Something not quite right never trust Trustpilot and get overall feedback from a few sights.”

Helpful Report

Posted 9 years ago

“Trustpilot contacted me about a negative review I had left and stated that they believe it to be fake and asked for my proof of purchase. I sent this across and then two weeks later they contacted me to say my review is defamatory as it stated I had to contact trading standards? Repeatedly asked Trustpilot to explain what exactly is defamatory as stating I went to trading standards is a matter of fact. They cannot answer this and instead repeat that my review is defamatory. They try to cover up negative reviews of companies and their reviews are far from authentic. They will try every tactic in the book to try and find a way to remove your review Avoid”

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Posted 9 years ago

Trustpilot is rated 1.4 based on 3,060 reviews