Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,912 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,912 reviews

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Queries Resolved In	6 - 12 Hours

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Trustpilot 1 star review on 19th October 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As all the others, I can confirm that you just can't post a review with a complaint you have. If you do, they will contact you. I told them I have the proof of the vendor threatening me that it will block deliveries from othere retailers, which it happened. I've sent Trustpilot the proof and it's been months with our hearing any thing and my post was deleted, because "it's under investigation". A complete hoax, absolutely ZERO confidence in them!!”

Helpful Report

Posted 5 years ago

“Completely misleading site , make out their impartial when this is not true. It is more or less impossible to leave a bad review for a company that pays to be a on trustpilot.”

Helpful Report

Posted 5 years ago

“I just got a message from trustpilot saying that me review is doing damage to the company I reviewed! I thought the whole purpose of the review is to share your experience. Trustpilot are the biggest scandal.”

Helpful Report

Posted 5 years ago

“I reported a company to TrustPilot that are obviously faking their trustpilot reviews. TrustPilot's reaction was to stop me flagging the obviously fake reviews. A once great site is now just like the rest of them.”

Helpful Report

Posted 5 years ago

“Scam company, as a business you should not pay them, hidden clause in their contract to lock you can you cant cancel, stay away from them !!!!”

Helpful Report

Posted 5 years ago

“My authentic reviews were taken down without asking questions, only emailing me to say my reviews are flagged as suspicious. Whereas the website is filled up with fake good reviews by the companies own employees and by paid agencies. The website is payed by companies to maintaining a good customer rating.”

Helpful Report

Posted 5 years ago

“I have reported a completely false and damaging review to trustpilot . They took the review off for a few hours then put it back on and said that as far as they were concerned the review was not harmful. They told me to write to the person that wrote the fake review. Now i have to wait 5 days to see if the fake reviewer will respond. In the meantime the fake review is published for all to see ! Only then can I appeal the review. They have ignored my emails to them.They are not trustworthy. They do not check or investigate to make sure that any bad reviews are genuine.”

Helpful Report

Posted 5 years ago

“Completely misleading site , make out their impartial when this is not true. It is more or less impossible to leave a bad review for a company that pays to be a on trustpilot. They just get flagged for a couple of months so nobody can read it then deleted . Complete scam ..”

Helpful Report

Posted 5 years ago

“i dont trust them anymore!”

Helpful Report

Posted 5 years ago

“There are many fake negative reviews on Trustpilot designed to destroy the reputation of other companies, similarly there are even more fake positive reviews used to promote companies whose services and products are questionable. If you look at the dates of these reviews, they tend to come on same days and many in one week! Many with similar use of words or alarming warning title like " Stay away"; Don't buy...."; "Worst company" and so on. I do not trust Trustpilot review anymore, and they don't influence me anymore.”

Helpful Report

Posted 5 years ago

“Terrible company, so old fashioned! Reviews.io are so much better”

Helpful Report

Posted 5 years ago

“Trustpilot accept fake reviews from companies that pay subscription. If you complain they show no interest and certainly don't investigate. Don't bite the hand that feeds you is their policy.”

Helpful Report

Posted 5 years ago

“Same as many reviews here. Wrote a Damning review of Enstroga energy, it was flagged and I provided the evidence as requested and no response. I.requested the flag was lifted numerous times ...still nothing. Overall score of a company can be completely skewed. Trustpilot is a waste of space.”

Helpful Report

Posted 5 years ago

“Blatantly Fake reviews site, MISTRUSTPILOT,”

Helpful Report

Posted 5 years ago

“I wrote a (1*) review for a watch selling company, Iguana Sell in Spain, because they made wrong claims and could not deliver the advertised Sinn watch. Shortly after, I received a message from Trustpilot, asking for supporting information an proof,which I provided two times in form of an original email from the official Australian Importer. However, Trustpilot ignored all proof and refused to publish my honest review. I totally understand, that Trustpilot has to work in the interest of their customers who are paying big fees in order to make their reviews look great, however, deleting true reviews is not a good business practice and not fair at all!”

Helpful Report

Posted 5 years ago

“Sadly you are supporting Sykes Cottages by influencing the rating by including numerous fake 5 star reviews and deleting true 1 star reviews”

Helpful Report

Posted 5 years ago

“You are a scam !”

Helpful Report

Posted 5 years ago

“I booked a stay through Air bnb in December. The holiday was due to take place at the end of march. On the 8th of march I decided that travel to the US was unsafe due to the COVID situation. We therefore cancelled the trip in the hope that I would be able to get a refund - quite understandably given the situation and that we were travelling with a my brother who is currently suffering with Lung cancer (the point of the trip really - a final family reunion as we have siblings in the US). 5 days later air bnb made the decision that anyone who had a booking after the 14th March could get a full refund for their stay if they wished to cancel. After contacting the Host he advised that a refund would be made available. I waited 1 month and nothing came through. I therefore contacted air bnb again and explained the situation. Amazingly they advised that because we cancelled before they announced the policy 5 days later that we would not be included in their refund policy even though it would have qualified. I explained the personal circumstances and tried to escalate the situation but was rejected at every point. The most upsetting thing was the lack of empathy shown by many of their representatives to not only the difficult COVID situation but also the the personal circumstances and the extremely high risk of someone with lung cancer travelling while there was a deadly infectious disease spreading across the world. Despite everything, I was left absolutely speechless when they gave up replying to my messages. Very sad indeed.”

Helpful Report

Posted 5 years ago

“Trustpilot are as crooked as the bent companies they support. Had money stolen by cdkeys. Supplied evidence from PayPal payment to verify my transaction yet trustpilot took my review down. Proving they are in league with the scammers on the internet.”

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Posted 5 years ago

“Trust pilot is pretty much a con with a company trying to make money”

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Posted 5 years ago

Trustpilot is rated 1.4 based on 2,912 reviews