Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,960 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,960 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 29th December 2025

Darren

Nicole O'Brien

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

Lumin

Trustpilot 2 star review on 5th December 2025

Benson Bally

Trustpilot 1 star review on 4th December 2025

Sandra

224

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy to remove reviews and manipulate reviews. Customer use reviews as a blackmail tool. Not trustworthy whatsoever”

Helpful Report

Posted 5 years ago

“They remove genuine factual reviews and they mislead. I had issues with a certain company, I wrote a review about my experience with that company. Suddenly trustpilot emails me saying they had removed my review because it was defamatory. The same company having bad reviews, then gets great 5 star reviews 2 weeks after. By the way, it had many bad reviews that are no longer available or visible to trust pilot. 😂”

Helpful Report

Posted 5 years ago

“What an unprofessional company, I gave a genuine review on their site and they remove it simply because the company doesn’t believe you had a genuine experience. Then when you supply them with the proof they email you saying they will reinstate the review only to say they need documents within 12 months by someone called Keenan whoever that is who works for them. When you send them that they don’t bother replying! I found them to be unprofessional and fake and probably have a hidden agenda. Avoid using trustpilot as there’s better more simple and less stressful review sites to use”

Helpful Report

Posted 5 years ago

“Do not use Trustpilot, they are biased on the business company who have paid subscriptions, as they do not publish their negative reviews. Example, https://uk.trustpilot.com/review/taxicode.comhttps://uk.trustpilot.com/review/taxicode.com”

Helpful Report

Posted 5 years ago

“just had a review removed from view by trustpilot as they could not verify its authenticity.since when did i have to provide proof of purchase details to post reviews.my review was for a shed company who gave me great service during the current climate,seems that they are now judge and jury regarding reviews that can be posted.no problem when i slated a well known holiday company a few years ago.my faith in there service is now gone and will no longer rely on their ratings in future.”

Helpful Report

Posted 5 years ago

“Trustpilot can not be trusted! I reviewed an incompetent company which later complained to Trustpilot, and Trustpilot removed my genuine review. North Korean style!”

Helpful Report

Posted 5 years ago

“Fake badness all over the site.”

Helpful Report

Posted 5 years ago

“I got loss 3800 usd in investment of bitcoins in these companies, forex-mining.com, earners-choice.com, btc-max.co and bit-max.co please take necessary action SARMAGADEPALLI”

Helpful Report

Posted 5 years ago

“It’s not review. I call it fake review. Trustpilot is a fake review system.”

Helpful Report

Posted 5 years ago

“corrupta as soon as I write the review, honestly no swearing and trying to warn They delete my comments before they almost land does not matter what I write but fake and advertising on scam recovery continues ???? what a sick world it is! to report panty pilot!”

Helpful Report

Posted 5 years ago

“Trust Pilot is a scam inuntue itself in so much as it allows companies to "buy" into their premium services and filter out bad reviews for their own gains. Furthermore, and worst of all, they permit the company to simply flag any review they feel is not legit, it is then up to the person writing the review to submit proof that it is legit... The problem with this setup is the company has ZERO reason to flag for review any positive reviews and relies soley on the fact that most won't be bothered to submit proof and the negative reviews simply vanish... Terrifying. Proof? Go look at "Fresh Start Financial" a paid member, page after page of flagged and hidden reviews all are negative except 1 (which I bet was a 5 star review with the review itself negative which the user thought would slip past by being a 5 star review). Looking at the "transparent" stats page just shows the amount of AUTOMATED reviews generated and how many (nearly all) negative reviews are flagged as fake with 85% of the reason code for removal being "reviewer didn't submit proof." it is UNREAL that Trust Pilot requires ZERO pre-review proof to submit the proof, positive or negative, and then all the company has to do is say "that;s not real" to have negative reviews removed. UNREAL. Purely a for-profit review site with ZERO credibility.”

Helpful Report

Posted 5 years ago

“All the bad reviews are removed. This is a fraudulent website , basically the opposite of what they are supposed to be . Seem to only be driven by money from clients”

Helpful Report

Posted 5 years ago

“Our company has several excellent and (all) 5-star reviews posted on Trustpilot. Within one week we received 4 bad one-star reviews from reviewers who never received their purchases. NONE of the reviewers are customers of ours, nor are they in our databank. They found us on Google search and confused us with a bogus company who had a similar name to ours. Their reviews were all 'organic' as opposed to verified. I brought 4 pieces of crucial evidence to Trustpilot and 'after a thorough investigation' left 2 of the bad reviews up. Completely unfair and untrue. Google, btw, shut down the other company's website. Lesson to all: Unless the reviewer is 'verified' don't believe Trustpilots "objective and complex algorithm"”

Helpful Report

Posted 5 years ago

“I never realised how bad this company really is. I thought it was trusted. Serves me right for believing things hey. I have seen it happen to a company where myself and others left poor feedback, and all the company has to do is flag it and it gets removed. I just dont get it. It was professionally worded and constructive. I wonder how many others have fallen for this.”

Helpful Report

Posted 5 years ago

“I did a representative bad rating about a Swiss bank because of a real time money transfer app which is terrible also by many other users in Switzerland. But Trustpilot sent me an email that my rating might be not real correct because of they use a special software who tracks special ratings (bad ratings of course) and didn't post it. I sent them a feedback and explained my experience with this Swiss Bank again and told them I can proof it but they just ignored me. For me in that case Trustpilot protecting some companies.”

Helpful Report

Posted 5 years ago

“Trustpilot appears to me to believe anything registered businesses tell them, so you write a genuine neg review, the business disputes it, Trustpilot removes it. You dispute the removal, Trustpilot ignore you. If Trustpilot wont allow neg reviews its no good as a review site. If Trustpilot believes everything a business tells them it will be full of fake positive reviews. Don't bother looking at Trustpilot for any reviews.”

Helpful Report

Posted 5 years ago

“Bunch of con artists trying to blackmail businesses to pay to remove and battle fake reviews”

Helpful Report

Posted 5 years ago

“TRUST PILOT HAS TAKEN DOWN OVER 150 LEGITIMATE REVIEWS INCLUDING 45 OF MINE IN REGARDS TO BELSIZE VILLAGE VET. THEY HAVE DELIBERATELY BYPASSED MY CONCERNS SO I'VE REPORTED TRUST PILOT TO THE PRIME MINISTER AND BBC FOR GROSS CORRUPTION”

Helpful Report

Posted 5 years ago

“A complete joke of a company, they removed my negative review (based on facts) for brickslips.co.uk, and they will not even respond to the email asking: "What happened with my review?"”

Helpful Report

Posted 5 years ago

“I have two buisnesses both on trustpilot , I work very hard myself and so do all my teams to keep a good service and score. My competitors are not a patch on us and it shows in their score . But not by much . Lots of bad reviews get taken down because the company’s complain ! If trustpilot don’t take them down then these company’s are simply not going to subscribe again !! I hope one day all these trustpilot, checkatrade etc buisnesses offering fake and manipulated scores will be seen for what they are ! This review will probably never see light of day !!”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,960 reviews