Trustpilot Reviews

Name: Trustpilot
Rating: 1.37

1.4 Rating 2,443 Reviews

8 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,443 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 10th April 2026

233

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I recently set up an account partially filled the details, didn't think much of it at the time, a few days later I typed my business name to check reviews from another site, trust pilot came up first with one negative and one ok review, I noticed my company logo and my name but my company name was arranged differently. I logged onto trust pilot account to find out what had happened, only thing I filled in was my name company logo, and company email, I didn't fill any section in with my company name as that had to be done in the companies section which i didn't fill. The type of work i do makes its more personal between me and my customer, so i know if there is a issue, but to have random people comment is not a review. my question is why would trust pilot automatically fill my details and straightaway I get two reviews, from total stranger, isn't this classified as fake reviews. can trust pilot be trusted to be honest and non biased towards your business, with this type of activity is happening, or are all reviewing platforms colluding to drum up business. Awaiting a valid response from trust pilot and i will update thank you Ali”

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Posted 8 years ago

“I've reported a company who have obviously faked positive reviews and they did nothing about it. It's not like the reviews are even done well - they're from people with no other reviews, glowingly positive, all done in the space of a few days and none since, all from people with similar names, all with similar grammar errors. If they don't do anything about such obvious spamming as that then how can we possibly believe they can find more subtle fraud? They aren't bothered.”

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Posted 8 years ago

“Now impossible to leave a review of a company without correspondence with the company. In the case of bittylicous, I cannot leave a review without a transaction code, which I do not have, and must contact them the receive if they feel like giving it to me. Trust pilot is not impartial and favours the business, and no doubt in some way they pay to cherry pick reviews.”

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Posted 8 years ago

“Trust Trustpilot!?! Not on your life would I! A high number of Totally untrue reviews being posted & VERY misleading to the general public! They just pick and choose who and what reviews stay!!! Totally biased! In direct cahoots with the companies that pay them too! I would never ever be guided by just there overall reviewing system, as it it flawed & corrupt! FACT!!!”

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Posted 8 years ago

“Almost all reviews on trust pilot are by peope with one review- making it all very suspicious. Often giving mere words of thanks and mentioning support personael by name- not trustworthy!”

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Posted 8 years ago

“Their reviews were fake leading me to beliecve I was dealing with a legitimate business.”

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Posted 8 years ago

“ITS CALLED TRUSTPILOT AND IS INHERENTLY UNTRUSTWORTHY AND ILLEGAL, IT DOESNT REVEAL ITS PAID FOR MNARKETING IN ANY CLEAR WAY AND IS SOLELY SET UP TO DEVEIVE CUISTOMERS.”

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Posted 8 years ago

“Trust Pilot are a Company that get paid by other Companies to make them look like they are reputable. An absolute Scam and hugely misleading! I have been trying to post an honest review about the Company 'GetMeIn' and They keep blocking it for the use of words like 'Terrible'. An absolute joke and should be reported to some kind of trading standards association. DO NOT TRUST TRUSTPILOT REVIEWS!!!”

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Posted 8 years ago

“I ordered a washing machine from a fake company approved by Trust Pilot.”

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Posted 8 years ago

“After some exerence With this site, that i hoped would be a serious, indipendent and objektive site...i just have to conclude that they too are in the pocket of their clients, that pays for positive rewievs, and get the negative deleted just because they dont like it..easy as that.”

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Posted 8 years ago

“Really bad commercial practices.We didnt want to "sign up" to them during a sales call,so they deleted all the organic reviews we had collected over the years.”

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Posted 8 years ago

“So they remove your reviews even though you can prove that you have had a transaction with the company. Even when that transaction actually leads to a court case where the company is ruled against. Seems Trustpilot really isn't there for the open honestly. it appears they dont want to allow customers to make an informed decision as they sensor what you can and cant post. Shame on you TRUSTPILOT.”

Helpful Report

Posted 8 years ago

“Leave actual constructive criticism and company start complaining to Trustpilot in attempts to remove it. First Trustpilot will absurdly complain about the language of your review. No name calling or derogatory terms used, however they insist that language must be changed .Trustpilot does not approve any subsequent changes of your review no matter what you try and continues to complain about the language without specifying which sentence potentially violate their rules. After annoying reviewer for several weeks they will remove your review stating that you failed to comply with Trustpilot rules. Another method they use is asking you for order number to prove that you are actual customer. After you provide such number they let the company claim that they cannot find you in their database and remove your review. Sending screenshots of your actual ORDER from that company website triggers Trustpilot to send you automatic BS replies. This is a typical European company; 1. deceptive, 2. outright dishonest, 3.hiding behind local bureaucracy and language. Truly disgusting business that serves dishonest vendors while collecting money from them.”

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Posted 8 years ago

“I'm very worried that trust pilot reviews are misleading as it seems far too easy for companies being reviewed to remove or block unhelpful reviews. I don't normally do reviews but regularly look at them when making a purchase from a company for the first time. On occasions when I do complete a review I am fair and balanced and regularly give 5 stars if I am impressed. However, I recently purchased some shelf stable ready meals from a company called Parsley box. They mailed me to ask them to review them so I did. My review commented that the delivery service was good, one meal was ok and one was awful (and it was very bad) and I gave them 1 star. My review was not published because it was reported to trust pilot for breach of trust pilot guidelines and the reason for reporting was that the review related to one product and not the service. This is not true as I commented that the service was good. Furthermore when I looked at a good review on their site it was published even though it related to just one product and not the service. It is clearly just far too easy for companies inviting reviews to manipulate what is published and it doesn't seem that trust pilot have the necessary safeguards to prevent this.”

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Posted 8 years ago

“would not accept my login details even though I reset my password.”

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Posted 8 years ago

“Trustpilot is not trustworthy a scumbag company that ruins companies and reputations without redress. They allowed a review about my business and myself accusing me of being pedophile. I only became aware of it through a past customer who phoned and told me. It was live for over a week. They also allow anonymous reviews that cant be answered Trustpilot is not trustworthy or reliable. A scumbag company”

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Posted 8 years ago

“better business rating of carid is 3 positive and 94 negative pilot trust has just a few negative reviews carid must be paying tons to this company for all the 5 star fake reviews”

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Posted 8 years ago

“Have to agree with the majority in here. Trustpilot did not let me post a negative review even after I gave them an evidence. Pity that you can’t trust Trustpilot anymore.”

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Posted 8 years ago

“Trustpilot removes honest reviews when those reviews are negative, this means company ratings can't be trusted. I had a terrible experience with overclockers. I put up a negative review and they got it removed so I posted it again and again they got it removed. Trustpilot should be standing against this but doesn't bother so the company ratings are fake and can't be trusted so neither can trustpilot.”

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Posted 8 years ago

“they dont listen and always take side....and they say they are transparent LoL”

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Posted 8 years ago

Trustpilot is rated 1.4 based on 2,443 reviews