“I was struggling to order for my daughter online, I was sent to EarthAddict to get assistance and Lerato the Store Manager helped me to order and get the clothes delivered to Pinecrest were my daughter is. I am very happy for the assistance she gave me with a smile.”
“Thanks to Nomfundo from truworths in Heidelberg CBD for helping me with getting a dress I like for a wedding . I went to store looking for a dress I could wear to a wedding and I didn't find any that I like so she suggested that I should search on the truworths website and she can order it for me. She went as far as asking for permission from her manager if she could get her cellphone so she can help me search online. We found the dress I like and she ordered it for me. Thanks a lot Nomfundo”
“Please call when a delivery arrives or send a message. I received SMSs for 3 days straight at 8am stating my delivery would arrive that day and it was only delivered on the third day. Delivery was handed to my landlady with no communication or verification to me at all. At least it was passed on to me, but not everyone is so lucky. Am I supposed to sit outside and wait for 3 days for some of my items to arrive? I am still awaiting two items which I was expecting from reading the reviews before I made my order. The delivery person has completely ignored my instructions, I requested that delivery be made to my gate and not the main house. I have now at 8am the following day received a message that my items were delivered. Truworths, please read our reviews and improve this. I would rather pay a bit more for delivery and wait a bit longer to receive my items together and as expected according to the notifications. No proper way to track parcels so as to plan accordingly. PS; please add your panty sizing guide to the online store! Very few people would expect a M to fit a 105+ waist or is it just me??”
“Truworths really needs to fix their online system,It keeps reloading so it is not possible to check out. These days very few people enjoy going into a shop thus preferring to rather shop online.”
“Truworths clothes are great quality however I would advise anyone doing an online purchase to not have their items delivered to their home. I had order 6 items online and had them delivered on 6 different days and sometimes weeks apart. Their method of delivery needs to be reevaluated. People have jobs and when we asked for delivery it's due to convenience. How do you expect an individual to be available on 6 different days st different times.”
“Nothing went wrong!!. I was at Truworths Upington and they always give me the greatest service!!
My concern comes in with head office services and the distribution centre that sends out stock to the stores!!. You guys limit these stores potential by being able to display options and even though they receive so much boxes daily And they pack out in a nick of time but the stock options available ars still limited or the items are the same as the season from before. I think customers from Upington will enjoy buying local than always having the option to rather order online as the items you need is alway not available in the region!!
So send better options and stop limiting Truworths store potential!!!!”
“I placed an order more than 2 weeks ago and still nothing. I don't know what's happening and I can't track it.. Nothing. Website states delivery within 7 days..”
“Your app is really really slow, very frustrating plus your prices are exclusive of VAT, when you checkout there's VAT added...so LAME and poor...FIX your app ro be faster and include your VAT on the items prices coz we want to pay for what we see....sies man Truworths”
“We are calling me every minute for R70 that was short from my installment but you don't call me when I pay more than my installment. I have 8 missed calls already for today and still going to call me all day 😡😡😡”
“I have a complaint with the Bad Girl watch I bought at vaal mall on the 29th of March 2024. The original color of the watch is already fading.
I then went to truworths in vaalwalk at Vanderbijlpark on the16th of April 2024, the guy who was assisting me there said he can't help me because I did not buy it there (but he was willing to help), I have to go to the shop that I bought the watch from.
Today, 17 April 2024, I went to Vaal mall truworths, where I bought the watch, the lady who assisted me said to me whenever a client buy jewellery at truworths, they tell them that the warranty does not include the fading of the color, the batteries, and the broken belt, which is what I was not told. And besides that, they weren't even going to help me because 14 days has passed. However, the watch was still going to lose it's color. Unless is the expensive ones, around R3000.00 because it's quality. I personally feel like it was rude for her to say "anyway, it was going to lose it's color". I asked her that my R600 is gone just like that, and she confidently said "yes".
I am hoping that my complaint will be fairly attended.”
“Rude staff in Woodlands. It's one thing to refuse assistance due to your outdated exchange policy. To lie and say, that's how other companies work as well. But to send over a security to stand facing me (why because I asked a staffmember to not talk over me & respectfully complained about the inconvenience to all parties involved)...just to 'greet' me, when we all know it was to intimidate me, now that's taking it to the next level...”
“Ordered some items on the 8th of April today it's the 15th i haven't received my order even now....what a bad experience i had with your online purchase and it's not the first time.”
“So I bought what was supposed to be a brown leather jacket...only to discover its pleather leather...how disappointing..the cost was not much different from the real thing...disgusted because it was disguised as a genuine leather article..I have since CLOSED my account”
“Was gifted a pair of pants purchased at Kenilworth Center branch, but the size wasn’t ideal, found a more suitable pair at Canal walk branch (style and price differnece) however the purchaser didn’t have the transaction slip any longer. Was told by the shop assistant at KC that the slip wasn’t not needed in the event of a return/swap etc. however I’ve learnt that it’s policy not to perform any of these regardless. I’d shown the garment which had all its labels still in place, including the inner liner woth the word Truworths inscribed, no chance that I’ve tried to swap a completely different pair of pants bought at a different retailer 😡😡😡
The worst part of my experience was that I was left to sort this out by myself, made numerous calls to the KC branch as the transaction details coukd be verified, even to the point where one CW assistant asked me if I had ensured that the KC branch sent through the Email confirmation LOL how should I know this without access to the stor’s Email system!!!!
It took all of three and half hours to resolve this matter, so not at all in agreement with your return policy, clearly your decision makers have no clue how the other retailers are taking steps to make processes easier rather than more stringent.
Canal Walk staff are in desperate need of mentorship in the customer relationship realm, lacking in every sense😡😡😡😡
Please have you teams put the customer first, see the issue through to fruition, and with the proper care and attentiveness !!!”
“Truworths over all service had deteriorated, the delivery drivers from Courier IT are the worse they never deliver and get messages that no one is home.
The online packing ppl are just as bad they have the never to pack torn items, if it's not torn they send it without removing the beeping tag.
Customer service online is just as bad”
“Ordered a white dress online, the dress was dirty, had to return it to the shop, it was a struggle as they said they don't take dirty clothes cos it's a damage”
“Best advice I can give is to just go to the store/opt for collection. The delivery system doesn't make sense, I ordered 6 items and they're sending them one at a time.”
