“I bought a shoe yesterday 26 February 2024 and went back today 27 February 2024 to exchange the size and the Manager refused bad experience Eastgate Mall Truworths no proper customer care”
“They advertise false on their website. I bought "sterling Silver" earrings from them as advertised, after I wore it I have realized that it is definitely NOT sterling silver, as I get an allergic reaction to wearing jewellery other than sterling silver. And unfortunately earrings are some of the items that you can not return. So I am highly dissapointed with Truworths.”
“Crushed expectations after cancelled order!
Ordered a men's fragrance online at a good sale price. Order was just cancelled after a week as they said they no longer had the item. Disgusting customer service support. Will never shop online at Truworth again.”
“Terrible services. The delivery is delayed and no notification hereof. been waiting on my order and nobody ever answers in the online department I've been calling three days straight. Even the online@truworths email departments doesn't respond within 48 hours as they should. I'm never using the online service again.”
“Placed an online order on 14/01/2024. It was a birthday gift for someone and I still haven’t received it 9 days later..
Pathetic customer service. Will definitely not be ordering again.”
“I have settled my account on the 4th of August, yet it hasn't been updated with the credit bureaus. I have been calling and emailing, but no one has been helping me.
Today is the 28th of Dec, and this has been negatively affecting my credit profile and Truworths does no care!”
“I purchased a men's watch, as a gift, from Truworths Clearwater Mall on the 16th December 2023, when the gift recipient reported that the watch was too big, I suggested we return it to the store to have one of the links removed. When I approached the sales lady she reported that they don't do that in store and told me I'd have to go to American Swiss and pay MORE to amend a watch bought at their store. When I asked for a refund they refused, with prior knowledge that I didn't have the original receipt in my possession. I pointed out to the manager, Eunice, that I did have the warranty with me stating the place of purchase and date of purchase clearly thereon. The warranty says there's a "full 1-year warranty" including the "watch in totality, meaning the movement, hands, dial, strap, clasp and glass is all covered under the warranty", but the MANAGER, said it was just the mechanism!!! Either the staff was unwilling to help us (which is indicative of the entire organization's client service) OR the manager and staff are severely undertrained to deal with customers and to make good on their own warranties. EUNICE went on to refuse to give us her surname and stormed off, I did lose my cool, but its insane to return a good to the store you purchased it from and for the staff to refer you to another store when there is a FULL warranty. Needless to say, I'll stop buying Truworths gift cards because we have endless options online. The warranty says they will fix or replace FREE of charge which Truworths Clearwater utterly disregarded. Truworths will need A CUSTOMER SERVICE REVIVAL when we have so many more efficient, friendly and cost-friendly options.”
“poor service ever, i ordered online and received part 1 and 2 of my parcel. i did not receive part 3 but i got a massage stating that my parcel has been delivered. i sent emails also made phone calls with no respond.”
“I placed an order online 25 November, its 11 December and still waiting for my order! This was a birthday gift for someone very special to me. Her birthday was yesterday. I had to buy another gift with cash I didn't have!!!!
My issue was escalated last week. The consultant was going to return my call. I'm still waiting....”
“Very poor service... Been waiting for my order for more than 14 days now, only received one item why can't they just deliver all at once!! Never order online again.”
“I dont understand why they cant source all your orders and then deliver it.
It has been 8 days and I am still waiting on package 4🙄.
Poor delivery service system.”
“Truworths online is the worst online store I've ever come across! You will order online and be told after weeks that they can't source any items on the order.
This is the worst ever!”
“This is the the WORSE experience EVER!!!!!!!!!!
Its 8 days still waiting on my order.
Received only part of order on Thursday after I had to call numerous times.
On Thursday they promised I will receive part two of my order on Friday.
Yesterday when I phoned again they promised I will received it yesterday.
WILL NEVER PURCHASE FROM YOU AGAIN.
Please do get some tips from Edgars Online”
“Truworths N1city is the worst store ever!!! I walked in on Saturday (month end) the gal at the counter saw me coming to the desk, and walked away, I was not greeted by anyone , and I stood at the counter waiting for help. Fudge man , that people needs some serious training in how to deal with customers. There is just one young man who is super friendly and super fast on the register as well, pity I did not get his name, but he was not in the store at the time. N1city branch SUCK”
“Useless online store..bought something 8 fays ago and am still waiting for my order. You guys must learn (from Superbalist and Takealot) on how you should treat your customers.!!”
