“There is something wrong with their online platform?? It keeps reloading the page and you cannot finalise an order!! Been trying since yesterday on both my laptop and 2 different cell phone. The lady in store did not want to take my order on the phone (Hemmingways), and INSIST that I have to go and place the order IN the store in person! Now the one jean I wanted is OUT OF STOCK already!!”
“Please stop harassing your customers with non stop calls, no one is running away from their bills especially if you skip an installment, they will call you non stop with different numbers leaving you voicemails daily. I'm really disappointed in your service as a big international store you should know better. Try to call non stop if a customer skipped maybe 2 or 3 payments.”
“If there was a less than zero stars i would give it. The way they do things with online order is just wrong, i ordered two items after 2 weeks, they delivered one but the and the other item they indicate to me that i must call the courier company after i had received a message that it will be delivered soon, i needed the particular item for an event and the event passed before i could receive the item. the courier company they use is the worst, they took 5 days to deliver the item. I am so disappointed with their service no matter what i will never order form them again”
“Terrible quality and terrible customer service
If I could rate less than 1 I would. Bought shoes from Truworths Greenacres, tried it on at home once and it felt uncomfortable. Took it right off and put it back in the box. Upon wanting to return them I get told the shoes can't be returned because there is a mark on one of the shoes. From trying it on once.. Says a lot about the quality of your shoes. Won't be purchasing anything from them again, and wouldn't recommend people waste their money there either.”
“To everyone who shops online I would not advise you to do so with Truworths,I have purchased an item and gave my wife all the necessary documents to collect at Uzzi Festival Mall to my surprise they refused to give her my parcel cause they say rules have changed funny enough it was previously done I would send her to collect on my behave.They seem to be a trend with this kind of service at Festival Mall and the staff felt that they can't ever speak to me over the phone or take my call as well.The number listed for the store does not exist I'm really shocked with this kind of service from such a big company”
“experiance so far with stores waiting for my non existent card criminal policies sees me closing this account with a smile and making sure others know they criminals in serivce policy and lies.”
“I bought clothes online. Wrong item was delivered. I emailed them some one called said i must return to nearest store. At wonder park they said sorry cant help they took the item and said they will send it to online store. I emailed again because no one called me like the people from truworths wonder park said they would. The online store now refused to help me.”
“Online Truworths is pathetic, each time i order online I'll be told they dont have stock on some of my items and deliver what they have . Why should it be online if they dont have it on stock. So inconvenienced on desired outfit.”
“I went to the store for a return which was a gift 🎁 and was refused. I phoned the person that gifted and they refused to accept the receipt on whatsapp and the gifted person word. Bad service. I phoned the customer service and they were not helpful. I still got the item and not sure what to do with it 😕. I checked online to buy the item and only to be told it can be bought in store only. Phoned the store and they were not helpful 😒.”
“1st July 2023. Probably one of the busiest shopping days of the year! But Truworths Credta have only TWO tills open for a queue that is overflowing out of the door! No wonder South African retail stores are closing down!”
“They don't even deserve 1 star, because they are the biggest bunch of ****s and harass you. They promise you continually, even after speaking to 1 supervisor and 3 other staff. Asked to have my number remove because i do not have an account and never have. They have promised me since last week Tuesday and still call come. I will never ever open an account and will tell everyone to do the same. STAY AWAY FROM THEM.”
“I recently bought a pair of Puma's of R1400, the entire sole is coming loose, I had it for about 6 weeks, and actually had no idea why this was happening. I always though Truworths are worthy of my money. At 10 weeks later it really stated looking bad, I'm extremely disappointed.”
“You keep changing the rules as to who must collect online purchase at the store this is unacceptable Northgate Truworths worst customer service the staff are not well trained, they are soooooo ignorant as well”
“I made an online order, 7 days go by with no updates. I email the customer service and nobody responds. Today I got an sms saying my order has been canceled. This is the most disappointing online shopping experience and the worst customer service as nobody seems to respond to emails. I have no idea when I will be refunded or why my order was canceled. Worst experience. Don’t purchase online from Truworths!”
“Made a purchase with my Debit card and every time I try to do a return at Truworths Northgate or Randpark Ridge they say they do not have cash. I even phoned in advance and asked them to keep cash aside for me but no joy. Staff say they are unable to refund to my credit card. Will definitely never purchase from Truworths again and will never recommend them to anyone else.”
