TSB Reviews

Name: TSB
Rating: 1.75

1.8 Rating 104 Reviews

19 %

of reviewers recommend TSB

Company Reviews

Questions

Metrics

1.8

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anna

Harrison

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Anonymous

Anonymous // 01/01/2019

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“I can only comment on their Internet banking service. As Jack says it is out dated and poorly designed. It is not useful for a business user. The site can only display transactions from the date a user is authorised, so no searching of historic transactions. The site is not designed for users with varying rights, if a delegate sets up a transaction, an error message is displayed warning the user has no signing powers and it is random whether the transaction is accepted or not. A confirmation of data entry would be much more useful, then a separate authorisation step could be carried out. I was surprised to see there is no card and pin system for logging in and approving transactions. As a delegate I was advised to download the authorisation app even though I had no signing rights. The business banking app itself is too similar to the personal banking app. I downloaded the wrong one and judging by the reviews it is a common complaint. The telephone helpline staff are friendly and try to be helpful, but I suspect their ability to help is hampered by the same poorly designed systems. On one occasion I was told to wait 24 hours, sometimes the systems will filter through.”

Helpful Report

Posted 4 years ago

“Internet banking is outdated. They locked me out of my account (both card and internet banking) when I was trying to transfer some money at night and there is no out of hours customer service, so I couldn't access any of my money (lucky it wasn't the weekend). When trying to log in to internet banking there was no error message shown, it just didn't log in.”

Helpful Report

Posted 5 years ago

“Minces fac ivrare zugrav”

Helpful Report

Posted 6 years ago

“Quality service and honest people”

Helpful Report

Posted 6 years ago

TSB is rated 1.8 based on 104 reviews