Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 1,241 Reviews

5 %

of reviewers recommend Turo

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1.3

Based on 1,241 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Thank you Andre for your email today to customers of Turo. Very thoughtful, sincere, and heartfelt. I found your email as CEO representing you and your employees a professional expression of empathy. Additionally, I appreciate your company’s transparency and commitment to look “inside” for any ways thru hindsight to improve. May the victims of these horrendous terrorist attacks memories be for an eternal Blessing… Gary Weinstein Proud consumer of your App.”

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Posted 1 year ago

“Turo Team, I received your recent email addressing the tragic events linked to your platform, and while I sympathize deeply with the victims and their families, I find it necessary to express my lack of sympathy for your company as an organization. Frankly, I am uncertain why I am even receiving these emails, as I was banned from Turo without just cause after leaving a negative review about a rental cancellation that occurred at the last minute—after I had already paid. I am not alone in this experience; I know of others who have faced similar unjust actions, including vehicle hosts who were removed from the platform with no explanation. These practices speak volumes about how Turo operates as a company. Allowing employees to make discriminatory or arbitrary decisions without accountability is a reflection of systemic issues within your organization. While addressing tragedies is commendable, it should not overshadow the need for internal reform in how you treat your users, both renters and hosts alike. These incidents underscore a critical question: how does a platform that is willing to disregard fairness and transparency internally expect to foster trust and security on a larger scale? Your damage control efforts may resonate with some, but until Turo prioritizes ethical and equitable treatment of its customers, you will continue to face valid criticism and loss of goodwill. Sincerely, Mr. Brown”

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Posted 1 year ago

“They canceled my car due to maintenance issues less than 24 hours when I was supposed to receive it. They said it was a maintenance issue and offered me $50 in credit towards the next car purchase. I had told them we’ve looked everywhere in the vicinity and there wasn’t a rental car available in it 200 mile radius due to it being peak season. When I told them this was unacceptable they hung up the phone on me. We were really lucky that Family was able to find us a car to borrow otherwise we would’ve been SOL . They then called me back more than a week later after our trip had already ended acting like they were concerned and again offered me $50 in credit towards my next purchase. Horrible, horrible, horrible company, horrible horrible experience. Above all, they don’t let you rate your experience if you haven’t actually received the car they do this on purpose because apparently this happens a lot.”

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Posted 1 year ago

“Turo refused to rent to me and I have a clean driving record and background, yet they rented to 2 individuals who chose to do unimaginable things while driving vehicles rented through Turo. Get it together!”

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Posted 1 year ago

“My first time using Turo was very good! Although I will never rent from “Afaf” (White Nissan Rogue) again my experience with the company was good. I went over mileage which was no problem paying & I did end up taking care of but this lady submitted a bogus report that I smoked in the vehicle & I don’t even smoke! Nor did my 16 year old that was the only other passenger in the car! She even submitted the report & said she had evidence but never provided any evidence to the company or myself. I disputed the charges & I Thank Turo for fully investigating & having those charges removed. I hate that the recent tragedies have occurred while using vehicles operated through Turo because it’s actually a quick, convenient & reliable way of helping customers in need of reliable transportation! I will continue to use this service in the near future as well as refer family and friends!”

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Posted 1 year ago

“I am host of Turo. They weren't able to resolve my invoice and wasted my lot of time on phone calls and emails. I am extremely disappointed with their service. Their policies are pathetic.”

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Posted 1 year ago

“I rented from Turo, the cars were returned per the contract. I tried renting again a couple months ago and wasn't allowed. I've tried to find out why with no response from the company.”

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Posted 1 year ago

“I recently used Turo to rent a car for 5 days in Phoenix. Couldn’t have been better. Worked like a charm. The car was clean and had no issues. Easy pick up and drop off. Cheaper than any rental company I could find. 5 Stars!”

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Posted 1 year ago

“The worst experience anyone will ever have.”

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Posted 1 year ago

“DO NOT PUT YOUR CAR ON THIS APP. MY car was damaged. The guest and I were working it out. Turo interfered told her she had 1hr to pay the $500 deductible or she'd be banned from Turo. THEN THEY KEPT THE MONEY. I HAVE TO FIX MY OWN CAR THEY WERE PAID TO FIX”

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Posted 1 year ago

“I had rentlted several cars from Turo with no issues. The last 3 were the worst. Never again. I had avhost named Celio who rented a car to me with an expired tag and I got a ticket for the tag. After that one, I rented from a host off of 103rd and the car was dirty inside and out, with the service light on and smelled like a dirty diaper inside, I did not feel comfortable driving the car out of town, so I didn't. The last car I needed to extend it for one day and called Turo the day before it was due and the rep could not give me thevpolicy for returning the car in 24 hrs late. She only told me there is a late fee of $20+ daily car rate plus taxes. I was charged a $20 late fee which I was ok with but then also charged a $50 improper return fee which the rep never mentioned. A one day extension should've cost me around $80, but they charged me $133 even after acknowledging me that the rep Gabe the wrong info. They need to take that $50 charged and deduct it from her danged paycheck then maybe she'd learn her job and give out the right information about this companies policies.”

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Posted 1 year ago

“It has been 1 year since my vehicle was hit by someone renting from turo. Never heard from Turo or the owner of the vehicle even though the woman that hit me had all my information”

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Posted 1 year ago

“Yeah! According to The fine people of New Orleans an las vegas Used for terrorist activities by nuts an to blow people up or just used by the mentaly ill to kill people. You chose.... Personal...I'd rather rent a vehicle or buy a cheap car for travel. I live my life with the belief...if I love God...I show it by loving an serving people.... Jesus Christ taught me that.... Turbo ...well...seems questionable at the moment with all the terrorist using it...”

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Posted 1 year ago

“Their contract may be legal but it’s very deceitful. You have to scroll down the contract to see what is charged for extra miles. Extra miles are then charged at 3.5 times the federal mileage reimbursement rate. It was my first time using the service, and I felt that I was tricked into spending $550 for a one day rental of a Jeep Gladiator. Their customer service is subpar and doesn’t allow for dispute discussion and resolution. I will not use this service again.”

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Posted 1 year ago

“Turo good but there insurance not good been 4 months for $1250 claim giving me the run around”

Turo 1 star review on 30th December 2024

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Posted 1 year ago

“Love it easy fast and affordable”

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Posted 1 year ago

“Please never even rent a car from these dead beats. My son and his fiance went from California to Oklahoma to visit her family for Christmas and then drove to Texas to visit us. On the way back to California the car broke down in New Mexico this horrible company sent a tow truck to pick the car up but left my son and his fiance and they're little pug puppy stranded. They said they will reimburse them when they get back to California, how in the hell are they supposed to get back to California with no money????”

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Posted 1 year ago

“I made reservations 2 months ago. They cancel it 16 hours before pick up. Trash company. No wonder all have "All-Star" and "5-star" reputation because NOBODY is allowed to leave feedback when something like this happens.”

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Posted 1 year ago

“I used it a few times and it went smoothly, but after this last time, never again. Would not recommend due to bad customer service. I was disputing a damage claim for scratches I caused to the front passenger door, which I was totally responsible for and ready to pay for, but the estimate from the repair company included extraneous charges in the breakdown not related to the scratches I had caused (e.g. an entire section for the "rear door" as well, which was not damaged). The overall cost was ridiculous (close to $4k for minor scratches localized to the front door). I asked for clarification for these charges and to pause the automatic charge to my card until we settled them. They said that they'd pause the payment and pass my concerns to the "specialist" team for clarification. The next day I was charged, and totally neglected. Never got an explanation for these extra, sketchy charges. If things go wrong, which can happen, they will not have your back.”

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Posted 1 year ago

“don’t use turo!! they our trying to charge me 500 for some false claims that a host , customer service representatives don’t speak english so u can’t get any help”

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Posted 1 year ago

Turo is rated 1.3 based on 1,241 reviews