Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,001 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

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“Greedy company. Been an all star and power host with Turo. Once they hook you in, they keep their host as prisoners. They charge a ton of hidden fees and create hostility between guest and host. Host are just pawns to make money for turo, while taking all the risk. I have no doubt this will turn into a huge lawsuit before it’s said and done.”

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Posted 11 months ago

“My first time renting with Turo will be my last. If you’re in need of a large vehicle, I would suggest you stay clear of David Zario’s White 2020 Dodge Durango in Pittsburgh,Ca. He’s using Turo as a means to get people to pay for his renovations on his home by submitting false claims for damages that were clearly taken after the fact. He will rent you his vehicle and wait a day later to claim that you damaged his vehicle. Save yourself a headache and money. Rent elsewhere.”

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Posted 11 months ago

“I have only used Turo once but never again. I had a very bad experience with one of the hosts (their fancy name for the car owner) and I asked customer service to remove my account from their site. The host had tried to extort an additional £15 for washing their car after I had returned this one day rental, exactly as I had found it. The host wrote a negative review because I said I would not pay. When I complained to Turo they said that they would look into it, but this was not necessary as payment should only be made to them and not the host directly. I was sufficiently unimpressed with the whole Turo lack of empathy I asked for my account to be closed. Initially they said this would take only 1-2 days. After that time has passed, I called again and they said if I chose to get an update on my situation they would be forced to start reviewing my account all over again. It has now been 2 weeks since I ask ed them to remove my account I. don't owe them any money but merely don't want my name associated with their appalling customer service. What a shabby company and how little they care about customer feedback. Use them at your own peril.”

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Posted 11 months ago

“Scam. Had me driving around for half an hour downtown Waikiki looking for parking when I was done my trip. A cyclist scraped the front bumper at a light and they want 7k USD to repair. Stay away from this company.”

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Posted 11 months ago

“Booked 24 hrs in advance. Took an Uber to the hosts location. Host was not home. Tried to cancel the reservation but there’s a 30-minute grace period before Turo will take action. So I sat on the sidewalk for 30-minutes waiting. Terrible policy & bad business. Zero stars.”

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Posted 11 months ago

“They sent me a discount coupon to try them for $50 off. When I went to book it the next day, the coupon did not work. Cannot get any help from support. Just a stupid Chatbot that goes around in circles. Never get you a person to resolve anything. I am uninstalling turo app and going back to rental car companies.”

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Posted 11 months ago

“I have rent the car 05/05/2024 And hi charge me ticket for 05/06/2024 So nobody he check the date just charge for wrong dates”

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Posted 11 months ago

“Getting SCAMMED ON TURO. . I’m an all star host. Noticed me bank information was changed after I had an issue WITH TURO. All my money around $4000 was diverted to someone else’s account. They could care less. Won’t give me information were my money is going to. Said escalded and just ignored me. Service people say to bad. Pretty easy won’t say where money was sent. Pretty easy request.My only Income retired. Turo cares less. Internal scaN.”

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Posted 11 months ago

“I will never use Turo again. I selected the $500 deductible, never expecting to need it. I was rear-ended as I exited a freeway. The other driver was completely at fault as he hit me while I was yielding to oncoming traffic. This occured Feb 27th. Today is July 1st and Turo is still refusing to refund the $500 they charged my debit card, a card I HAD NOT USED WITH THEM. Their claim is that even though I provided the receipt from the other driver's insurance showing paid to the host (copy provided over a month ago and payment was made in March), they haven't verified it was paid. And I may be liable to pay any difference if MY insurance doesn't pay. NEVER AGAIN! I loved the host. He was amazing - more concerned about our safety and well being than the damage to his vehicle. It's TURO that's the problem. ”

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Posted 11 months ago

“Old car was very uncomfortable to drive. Lights and dashboard alerts did not work properly. The car jerked when changing gears. Was slow to accelerate. I was accused of smoking from burning incense in the car as air freshener. I communicated this to the host but he left a negative review for me anyway. I was charged almost triple the rental fee.”

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Posted 11 months ago

“A renter returned my vehicle damaged, instead of following their contract and fixing the car, Turo canceled my account and refused to repair the vehicle. Now I am left with a damaged vehicle with no means of repair and no help from Turo. Horrible company and service to the people who make their profits possible.”

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Posted 11 months ago

“host lying and turo just taken money ... My granny 85 yrs old ... we returned car two days early...and host said granny burned the seat with a cigarette... the spot was so small had to blow it up .. to see .. the location of the spot was hip area.. tried to hit her card for 1500 dollars..turo was ok with this ..even with proof of the car pictures ...turo tried and the host lied ... Had to call bank ... who she has banked with since 1989 .. EASY FIX FOR THEM ...TURO TRASH ..AND THE HOST IS A LYING ASS ...PUNK ...”

Helpful Report

Posted 11 months ago

“This is related to one of the incidents when I rented my vehicle for a US trip from Canada. The worst company to rent a car from. Their specialized team investigating cases conducts fraud and makes money. Without even a proper case resolution about the danages, they were so eager to charge my credit card. Upon asking for actual receipt of how my money was used, they denied saying that it is the host's responsibility as per their terms. It is everyone's right to get the actual copy of the invoice but this company foolishly works on estimates which are clearly an indication of fraud. I am seriously wondering if they are really into Money Laundering activity as actual invoice would be needed to show the source of income however by not producing the actual invoice - it is a matter of deep concern. I had requested the copy of actual invoice several times but they didn't help. The management of this company should be punished for fraud activities. Also, it will be a nice experience for the specialized team to investigate the Money Laundering and fraud case for their own management. Will never rent again from Turo and I would request everyone to not to engage with this shameful, fraudulent company for any rentals if you are really concerned about your hard earned money. They are big cheats. Even if they have made money from me through fraudalent activity, they won't go far. Don't even deserve 1 star. I am posting this review so others are careful and do not fall in their trap. Avoid this company at all costs.”

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Posted 11 months ago

“Very unprofessional host and app in general”

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Posted 11 months ago

“Been waiting for a call back from a “supervisor” for one day already. Contacted them via chat and phone 4 times, no solution for 4 issues with my active reservation. The worst customer support I have experienced in years. Complete joke of a support staff, outsourced to some asian country. Unbelievable. They only lie to you to buy time while everything gets worse. Never using Turo again.”

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Posted 11 months ago

“I've been trying for weeks to get a refund to no avail. Neither the company or the host are interested in assisting.”

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Posted 11 months ago

“Fraction of the price? I went with an actual rental company. Same vehicle with less protection by turo cost more than the actual rental company, what gives”

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Posted 11 months ago

“My very first rentals and the host Abdel tried to scam me out of money weeks after the car was returned and Turo is trying to help them scam me out of money. Except I have proof that Turo and the host lied in regards to toll charges. I wonder how many people they do this too. I disputed my charges that I am 100% fully aware I was incorrectly charged for with the bank and got my money back and now Turo suspended my account while the host that is Scamming people out of money is still renting cars. Shame on Turo they lost a good and consistent customer. Now I will make sure everyone knows this company is fraud. Look at all the other reviews. They are all about the same thing. Them scamming people out of money.”

Helpful Report

Posted 11 months ago

“My first time that I rented an vehicle with Turo was with a guy name Allen which was a Rav 2016 SUV the first thing he said to me was don’t drive my truck like you’re crazy treat it as your own he didn’t speak and wasn’t friendly at all so I looked at him and didn’t say anything the only reason I took the truck bc it was a surprise rental from my daughter and son & law and didn’t want to waste their money I only had Allen’s truck for only 1 day and 13 hours bc his beam around his rim was broken an made the air to go out his tire we called roadside assistance it took them over 5 hours just for them to return it back to the owner so I communicate with Allen the whole sent him pics of every show him what everything looked like talk with Turo about all this even told them that he was harassing me calling me all time of the night I’ve even told him let’s keep this professional and that I will be talking with Turo on here out but Allen just kept on sending messages voice calling blowing up my phone then he put pics on the website talking about I damaged something under his truck then he waited 20 something days later after I rented from a couple more people and put up a another pic saying I damaged his gas tank really why are you still looking on my profile Allen why my son & law was charged over $1k just for 1 day and 13 hours Turo kept lieing to us about talking to corporate they never gave them my information they have banned me from Turo they have took Allen’s side so what was the point of me providing my proof to do they locked me out of my account the last two cars I had gave me 5 stars and I did the same I treat people and their stuff as if it was my own if I had a lawyer I would contact them regarding this Turo should be ashamed of themselves for treating me this way because the customer supposed to be right depends the situation because I have a business an in order for your customer to keep coming back you have to make them happy or pleased with what they are buying from you right is right and wrong is wrong all day long But Turo and Allen will get what’s coming to them because what goes around comes back around but I pray that god will fix this for me . But don’t I mean don’t rent from this person Allen trust and believe me I’m not the first person nor will I be the last person he has done this to. Also I show him his tire pressure he had in his tires as well as the beam being broken with knots in his tire because if I ran over something why when the roadside assistance put air in his tire it stayed in there.”

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Posted 11 months ago

“Sorry does not have any concern for the welfare of their host. They will leave you high and dry. Don't do it.”

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Posted 11 months ago

Turo is rated 1.3 based on 1,001 reviews