Name: Turo
Rating: 1.28

“Just Don't! This was one of the most miserable, horrible customer service experiences I have had. I booked a car with months of anticipation. The host cancelled one month before the rental. Turo did not want to honor the price in the agreement, since prices went up. I could not use another company as the price was double. It has taken me weeks to finally get them to honor it, after hours of work and requesting dispute mediation. Horrible company, horrible service. The price is right which drew me in, but never again.”

Helpful Report

Posted 11 months ago

“Turo took $750 out of my bank account and didn’t book my car. I tried to resolve the issue with a lady and she was completely rude!!! She said I wouldn’t receive my money in the next 3 to 5 business days which completely ruined me and my families trip that we’ve been planning for MONTHS!! She hung up in my face.”

Helpful Report

Posted 11 months ago

“Whatever you do, you don’t want to rent from Chunjie And his white Sienna van. I called him 30 days before the actual rental date to confirm that he would deliver the van to my home. I waited at my home and apparently he had tried to get in touch with me through text message instead of calling me directly, all of a sudden, he doesn’t show up. He says that he was trying to get in touch with me to tell me that he could no longer deliver the van to my home. That’s what cell phones are for direct communication with the customer so that’s an excuse right there! Meanwhile, my Guests are waiting at the airport after arriving at 5:30 AM no-show, no excuses and no help while my guests have been at the airport for two long hours and it’s 7:30 now! The van was supposed to be delivered to me at 6:30 AM. This is the kind of horrible experience that you don’t want to experience if you’re going to rent from CHUNJIE! It’s a good thing my son came to the rescue and grabbed their suitcases, put them in an Uber, which is obviously more trustworthy than TURO and got them to the hotel after they were completely exhausted waiting around for a ride that NEVER happened! This is TOTALLY UNACCEPTABLE! Their customer service SUCKS because Caren Never got back to me with any message from CHUNJIE! Do you really want to deal with a business who doesn’t care about their customers? I’ll leave it up to you if you want to rent from someone who can barely speak English and has ZERO communication skills! If I were you, I’d take an UBER or a LYFT to make sure there are NO SURPRISES to ruin your vacation!”

Helpful Report

Posted 11 months ago

“The car i rented had extremely damaged breaks pads. Turo took a week to replied to my emails and accused me of the damage. I had to get the breaks fixed myself. Couldn't use the car for 3 days and absolutely no support from Turo team. Now they dropped the claim. So frustrating ! :(”

Helpful Report

Posted 11 months ago

“All they card about is money. Once they have yours they are done with you. The van we rented had no ac, the owner told us that it went bad on his last rental and didn't have time to repair it. The owner offered to waive a cleaning fee on the vehicle in place of the ac. We called turo and no response. Very disappointed, we won't make this mistake again”

Helpful Report

Posted 11 months ago

“I recently rented a 2019 Volkswagen Tiguan From our host, Sanaz in St. John’s. The experience was very good. The car was amazing. Very tight smooth riding everything I was looking for. Pick up and drop off was very Easy and efficient. Would definitely rent again through tour..”

Helpful Report

Posted 11 months ago

“My host joy was awesome very knowledgeable and helpful”

Helpful Report

Posted 11 months ago

“Turo continues to take advantage of its customers. Charging almost $200 more on top of the fees already for a little sand. Turo was a great company at first to rent from, but I will no longer be using Turo or recommending to to others. Turo takes days to reply to emails/requests and charged my card without my consent. STAY AWAY! Two years ago should have been a wake up call. Two years ago the host cancelled my rental and Turo did not notify me. After I landed I couldn't find the car. I contacted the host and he said he had told Turo to notify me that the car wasn't running and to cancel the reservation. Since we needed a car still we used an Uber which cost another $100 to get us to the condo. I was able to book another car with a different host then next day. Turo didn't care about the added cost and didn't respond to a request for a refund of the added cost. Turo is horrible in my opinion. This is coming from someone who has rented from Turo for the last 8 years. I will not continue renting with Turo anymore. Costs have also increased over the years and any added fees are quadruple of what they used to be. Turo is no longer worth it.”

Helpful Report

Posted 11 months ago

“Renters beware! When the host cancels your rental 2 hours before pickup time, it basically ruins your trip. It's all within the rules too. $50 charge for the host unless they're an all star, in which case no charge. With the reduced traffic, Turo let's just about anyone be an all star, so you can see where that's going. Good luck, but if you're trip hinges on the rental, I'd recommend skipping Turo so you're not left out in the cold (or heat).”

Helpful Report

Posted 11 months ago

“BEWARE! Turo sounds like a good concept but there are no back up vehicles if yours breaks down. Host, William Burch, was terrible. If he answered me it took hours. The worse was when he informed me the day before my trip that my car had no air conditioning! He was waiting on parts from out of the U.S. He could've gone to the local Fiat dealer and purchased the parts.”

Helpful Report

Posted 11 months ago

“I think this company is good for renters but as a host the company does not care about us. If you do not follow the fine print process every single time turo will not cover incidents that occur with renters. I have had a person smoke in my car, Turo denied charging them. I had turo roadside assistance scrape my car and pop my door off the top hinge when a renter drained the battery, Turo has yet to cover that and even explained they couldn’t find the roadside assistance report. A guest didn’t fill up gas and because I hadn’t taken a photo of the gas gauge before the trip (I didn’t realize this was needed), turo denied to charge the renter. Don’t even get me started on them requiring everyone to use instabook. I really think overall the hassle and lack of care from the company is not worth making a bit of extra money with your car. I also have become more and more worried that turo will not cover a major incidence considering how quick they are to use every possible angle to get out of paying hosts for incidents that drivers create.”

Helpful Report

Posted 11 months ago

“I FIRST WANT TO SAY MY FIRST TWO EXPERIENCES.WITH TURO HAVE BEEN AMAZING!! HOWEVER, If you are in Pennsylvania IN READING, ALLENTOWN, HARRISBURG , STATE COLLEGE AREA DO NOT RENT FROM CARLOS C WITH THE 2023 RED ACURA TLX A SPEC. HE FALSELY ACCUSES PEOPLE OF VIOLATING POLICIES. I WAS ACCUSED OF SMOKING IN HIS CAR WHICH IS FALSE. WHAT BOTHERS ME ABOUT THE SITUATION IS WHEN CARLOS MET ME FOR DROP OFF WE CHATTED FOR 20 MINUTES IN FRONT OF MY HOUSE. DIDNT MENTION ANYTHING TO ME. I THOUGHT WE HAD A POSITIVE EXPERIENCE SO I TRIED TO REBOOK A MONTH LATER WHICH HAPPENS TO BE TODAY AND I FOUND OUT THAT HE REMOVED ME FROM RENTING HIS VEHICLE. HE SENT ME A PICTURE HOLDING A PIECE OF SOMETHING SAYING HIS DETAILER FOUND IT IN HIS CAR AND BASED OFF THAT PICTURE THAT MEANS I WAS SMOKING? HE ASKED IF I COULD LEAVE A GOOD REVIEW WHICH I THOUGHT HE DESERVED BASED ON THE CAR BUT HIS ACTIONS AFTER WE PARTED WAYS REPRESENT UNFAIR BUSINESS PRACTICES. IVE ALREADY EXPRESSED MY CONCERNS WITH THE BETTER BUSINESS BUREAU AS I FEEL HE SHOULD BE REMOVED FROM YOUR RENTING PLATFORM.”

Helpful Report

Posted 11 months ago

“Turo is by far the worst company as costumer. Avoid at all costs and when I say this I really mean it. They don't care about the costumers. Service is terrible and communication with support is inexistent. The platform is very poor! Terrible experience Im still waiting for them to give me full refund on a car I never got as the host cancelled the night before but they charged me in full and nobody responds! So frustrating and annoying!”

Helpful Report

Posted 11 months ago

“Beware. Rent from her at your own risk. I rented a car from Tanya P in Snellville GA. When I got the car it was 2 lights on the dashboard that was lit up. The motor light and seatbelt. light I contacted her regarding the lights were on. She informed me that it was fine to drive. Got almost to my destination. The car cut off and was stuck on interstate over 3 hrs. I contacted her and told her what had happened. She started the sensor was bad on the car, and her mechanic wasn't available to fix it. If you knew the car had problems, why rent it out?: Now she filed a claim against me for repairs. She stated there wasn't any coolant in the car and that lawnmower blade/debris on the highway caused damaged. As the person renting out vehicle it was her responsibility to make sure maintenance was done on the car. I have conversation and pictures I shared with her. If I knew then what I know now I wouldn't have rented from her.”

Helpful Report

Posted 11 months ago

“Beware. Rent from her at your own risk. I rented a car from Tanya P in Snellville GA. When I got the car it was 2 lights on the dashboard that was lit up. The motor light and seatbelt. light I contacted her regarding the lights were on. She informed me that it was fine to drive. Got almost to my destination. The car cut off and was stuck on interstate over 3 hrs. I contacted her and told her what had happened. She started the sensor was bad on the car, and her mechanic wasn't available to fix it. If you knew the car had problems, why rent it out?: Now she filed a claim against me for repairs. She stated there wasn't any coolant in the car and that lawnmower blade/debris on the highway caused damaged. As the person renting out vehicle it was her responsibility to make sure maintenance was done on the car. I have conversation and pictures I shared with her. If I knew then what I know now I wouldn't have rented from her..”

Helpful Report

Posted 11 months ago

“TURO is awful. I registered with them, linked my account to google account. Provided credit card for payment, got verified and at the end of it I’m restricted to rent on TURO. 20+ years of driving in Canada. My criminal background is clean I have "PAL", my driving record is clean with no tickets or suspensions and they can’t give me an explanation as to why I can’t get approved to drive a car. Tried talking to customer service for a couple of weeks, but all you get is "team specialist" will review your request and send you back email with response. Same email over and over which states "we cannot disclose the reason why your account is restricted, have a nice day". They don't even bother to disclose persons name from customer service who sends email with response. This company is a joke. Wasted my time nothing. Check the pictures attached. Take your business somewhere else.”

Helpful Report

Posted 11 months ago

“Turo sucks. I’ve been trying to rent from them have them all the info I need and said I’m restricted. I don’t have a bad driving history, no criminal background, tickets within the past 3 years and they can’t give me an explanation as to why I can’t get approved to drive a car. Has anyone else had this experience? Also customer service sucks!”

Helpful Report

Posted 11 months ago

“I planned a family trip to Hawaii for about a year. I had everything ready, I couldn’t believe when on the same day of my flight, 3 hours before, I got a text from Turo company stating that my car rental was canceled. I didn’t know if I wanted to cry, I was shocked since I never thought Turo would do this to me. The explanation that I received was that the car owner didn’t follow the correct procedures to do maintenance on the car, which I understood, however why 3 hours before. The “solution” they offered me was to rent other car, which I only got 3 options, and I would have to pay from $200-$500 more then what I was already paying!! This was the worst experience ever, I will never rent a car from this company!!”

Helpful Report

Posted 11 months ago

“Turo is a host friendly app. They don’t protect guests. My host, Pavlo K. from BK, is a scammer. I have evidence he didn’t know about bc I had an inkling he would pull something. He claimed falsified damages the next morning after return from the previous night. The host has 24 hours to report damages which is ridiculous. Anything can happen between that timeframe on their end. I asked his wife to check it over and she declined and said “it was ok”. Now I know why she declined. I took quick pics of the exterior and uploaded onto the app thinking everything is fine bc I returned their own in the same condition they gave me in the beginning. The host took the opportunity to create his own damages according to the shadows and reflections on the car in my pics. I have to go through unnecessary dispute with Turo. Turo doesn’t have an adjuster that goes out to observe the damages physically. They go by pics, which is another disgusting way of handling things. The host wants the $500 out of pocket and sent Turo a bill for over $500! I gave him a negative review and Turo took it down! Don’t not rent via Turo. This was my first and last time. I’ll pay a little extra and rent from the big companies the next time”

Helpful Report

Posted 11 months ago

“If I could give them 0 stars I would. They scam you and nivklr and find you. They had no place for me to return the car and even though I left the key under the tire with a photo they charged me a lost key fee of $300 when I tried to fight the bogus claim they harassed me and threatened to send it to collections. I will never use them again. Use Kyte. Professional and friendly. Convenient as they bring and pick up the car.”

Helpful Report

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Turo Reviews