Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,001 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband rented a car from host Damon , it was a 2014 Chrysler 200 . When he picked up the car everything was fine until the brakes started to make a loud noise every time my husband put on my brakes. I informed the host after returning the car and I gave the host a bad review. The host sent a invoice for 500.00. 166.00 and one for 32.98 , stating we had damage the car and cleaning fees. The host admitted to renting the car out to a guest for a whole month he didn’t check the car maintenance or anything else now he wants to say we damaged the car”

Helpful Report

Posted 11 months ago

“Host Jason B canceled my car rental last minute when I had to be out of town for a funeral. I would never rent from Turo again. They are very unreliable. Please save yourself the headache and go elsewhere.”

Helpful Report

Posted 11 months ago

“Took our money didn't provide any service. The worst customer service ever. Save your money book with someone else.”

Helpful Report

Posted 11 months ago

“Turo Lost my business forever over $37. Summary: Turo does not protect the customer from shady hosts who falsely advertise, have poor business practices, and unprofessional customer service. SEATAC | Triple9 Luxury Rentals I rented a car through the Turo app for a 6/16/24 6:30pm pickup at SEATAC airport in Washington. When finding this vehicle, I filtered by "no airport pickup fee" in the Turo app. I booked a car from Triple9 Luxury rentals (https://triple9express.com/about). Upon arrival at airport, the host, Triple9 Luxury Rentals, messaged me pick up instructions to pick up car in airport parking lot 1M space 30. As they advertised free airport pickup, I assumed that is what I was getting. I assumed based on precedent set by previous Turo rental experiences, that the pickup option provided was what worked best for the host as they manage many vehicles in their inventory. I unlocked the vehicle and proceeded to the exit. Upon exiting I was charged $37 for airport parking. The car I booked was parked in the parking ramp at 3:15am that morning - 18.25 hours earlier. In the vehicle description, as acknowledged by host and Turo, the host stated that they had free airport pickup by taking a free shuttle to the nearby Hampton Hotel. At the time of pickup, they only gave me the airport parking pickup option. They did not give me the free shuttle to Hampton Hotel pick up option. As I was expecting free airport pick up, as advertised, I assumed this pickup option was free and the option that was most convenient for the host. I did we agree, to pay a $37 parking exit fee. BTW Turo, stating in a vehicle description general language such as “customer is responsible for all airport parking fees” is not a valid contract or meeting of the minds. When I brought this up the host, they refused to take any accountability. They were completely unreasonable. When I called Turo, they said that they acknowledge my situation and the facts presented but they cannot do anything and that I would have to speak to the host. Net resolution, Turo just lost my business forever! …over $37. More Fun Turo Stories… As a regular Turo user, I learned quickly that pickups and drop offs with Turo has the feeling of shady back-alley illegal transaction. At LAX for example, one hosts messaged me prior to pick up with instructions to take a free airport hotel shuttle to a nearby luxury hotel where someone would pick me up, drive me around the corner from the hotel and give me the keys to the vehicle that was parked there. In another instance, I was instructed to take a free airport parking shuttle to offsite parking. Once there I was messaged that the car was not in its space as originally texted and that someone would drive up shortly outside the parking lot so I could avoid paying the parking exit fee. In each case, all hosts (except for Tiple9) understand that competitors like rental car companies, Uber, and Lyft have free and convenient airport pickups and they are further aware that all customers want to avoid the exorbitant airport pickup fees and communicated free options accordingly - even if those free options require some flexibility and leaps of imagination. In April 2024, I booked a Turo for pickup at LAX. Once I got to the offsite parking structure and space the car should have been, the host messaged me that they canceled the booking due to “maintenance” reasons. Neither the host nor Turo offered any kind of compensation for such an inconvenience. It was up to me to book another Turo, change my plans, and Uber to another pickup location. After several painful phone calls, Turo agreed to cover the Uber ride. There is a definite need for an alternative to rental car companies, Uber, and Lyft. Turo is not it!”

Helpful Report

Posted 11 months ago

“Worst experience I had with Turo being a host.., never post your car in Turo if you really care your car and also they not gonna support in terms of reimbursement nor claims they just a money ***** company who cares only charging for the trips neither on post trips supports..! The following attachement shows the responsibility of TURO to their host..! So the client has not returned the car when I asked the client didn’t respond she neither returned nor extended and see the response I got from TURO.. be aware of this fraudulent platform..!”

Helpful Report

Posted 11 months ago

“Without a shadow of a doubt the worst customer service I have ever experienced. I have worked in customer service for many years to the extent where I have run my own company. I would quite simply not use these people, they are simply appalling to deal with.”

Helpful Report

Posted 11 months ago

“I had the worst experience using Turo. The app allows hosts to ask for positive reviews in exchange for discounts, which is unethical and misleading. After my trip, the host requested a 5-star review in exchange for a future discount. This behavior is not only dishonest but also against fair review practices. Additionally, I was charged $500 for a pre-existing scratch on a 2012 Chrysler, which is outrageous. The car was already full of scratches and not in the condition shown in the listing. Furthermore, the fuel policy is unfair. I was charged $50 for a full tank even though I returned the car with 1/4 tank, having received it with 3/4 tank. The vehicle was also not as described. The license plate was different, the color was slightly off, and the car was dirty upon pickup. There was no lockbox for the key as claimed by the host; instead, I had to leave the key on top of the back wheel in a public area, making it insecure. To make matters worse, Turo suppressed my honest review because it was written after a complaint was reported. This kind of censorship is unacceptable and undermines the transparency of the platform. Turo seems to prioritize hosts over customers, making it clear they do not care about the user experience or customer satisfaction.”

Helpful Report

Posted 11 months ago

“I'm giving 1 star because I'm feeling generous. Other than the last time I used Turo, the owners are generally good. But God forbid you need anything from the company. They make it easy to beat you to death with fees, but if you need a person on the other line, forget about it. First, they can't even get an 800 number. Not that difficult. Second, as most businesses these days, when you do get a person, they have no clue how to help you and when they do, you can't even understand them. Because my account was "under review" but they refused to tell me why, I was unable to use Turo for a trip. That being said, I have deleted them and will be going back to the more reliable car rental agencies. They fee you to death as well, but at least I can get things done with them. Adios Turo.”

Helpful Report

Posted 11 months ago

“My host Jamal (Greensboro, NC Red Ford Focus 2017) had the pickup location on Market Street the worst ever. I picked up the vehicle on the 21st, he had apparently rented on the 20th but did not inspect the vehicle. I returned the vehicle safe on the 24th without any scratches etc. that were not already present prior to renting. On the 25th at 5 pm Jamal decides to file a claim stating I damaged the car in multiple spots. Once Turo has a claim you are screwed and he knows this! The images he shared on the 20th showed the same damages he claimed occurred on my trip. I disputed the claim so he decides to harass me via text messages. Jamal has no idea how legally savvy I am and the connections I have. DO NOT RENT FROM JAMAL HE IS A SCAM!!!!!!!! There should be a Zero star option”

Helpful Report

Posted 11 months ago

“Can't speak to anyone about questions on rental. They keep texting saying they are busy.”

Helpful Report

Posted 11 months ago

“They care 0 for the hosts”

Helpful Report

Posted 11 months ago

“Do not book with this man he is a fraud and a liar shoutout to Turo they are aware and they helped out a lot”

Helpful Report

Posted 11 months ago

“I returned my car to the renter and he accepted the vehicle after visual inspection. After three weeks passed he is claiming that there were some scratches and I am responsible and claiming $605 in damage. Turo is threatening to report me to collections for this scam. I will never use Turo as it left a bad taste in my mouth. I explained it all in an email but no one cares.”

Helpful Report

Posted 11 months ago

“Watch out for extra charges, when you book the give you one price and after you click they jack the price , I book a car for 41 and when I click except the charges the price jack to 69 , I go back and the price change again , on top of that they add trip fee , booking fee, insurance , so from 82 dollars for two days when to 169 dollars per two days”

Helpful Report

Posted 11 months ago

“Turo seemed like a great company to work with at first. Then I get an invoice with toll fees that I never accrued. The tolls were accrued in 2 other states that I didn't go to with the vehicle. When speaking with the customer service representative, she was rude and disrespectful l. Extremely unapologetic.”

Helpful Report

Posted 11 months ago

“Horrible experience!!! NEVER AGAIN! My Fiance booked a white mustang near the LAX airport the host name is Erika M so beware! The first time the car died on us we were supposed to be going to the early access to universal studios so we didn’t make it on time since we had to wait to get our car jumped. Last night the car died again for the second time, we were SD visiting our good friends and we called a towed and that cost a $150 for a jump. Then when we made it to LA we needed to get gas and then for the third time it died when we turned it off to but gas and got another tow truck to help us jump the car. This whole entire trip has been horrible because, and the host was not even compromising with a request with a fair reimbursement! We spent more money and time then we shouldn’t have!!!”

Helpful Report

Posted 11 months ago

“Just Don't! This was one of the most miserable, horrible customer service experiences I have had. I booked a car with months of anticipation. The host cancelled one month before the rental. Turo did not want to honor the price in the agreement, since prices went up. I could not use another company as the price was double. It has taken me weeks to finally get them to honor it, after hours of work and requesting dispute mediation. Horrible company, horrible service. The price is right which drew me in, but never again.”

Helpful Report

Posted 11 months ago

“Turo took $750 out of my bank account and didn’t book my car. I tried to resolve the issue with a lady and she was completely rude!!! She said I wouldn’t receive my money in the next 3 to 5 business days which completely ruined me and my families trip that we’ve been planning for MONTHS!! She hung up in my face.”

Helpful Report

Posted 11 months ago

“Whatever you do, you don’t want to rent from Chunjie And his white Sienna van. I called him 30 days before the actual rental date to confirm that he would deliver the van to my home. I waited at my home and apparently he had tried to get in touch with me through text message instead of calling me directly, all of a sudden, he doesn’t show up. He says that he was trying to get in touch with me to tell me that he could no longer deliver the van to my home. That’s what cell phones are for direct communication with the customer so that’s an excuse right there! Meanwhile, my Guests are waiting at the airport after arriving at 5:30 AM no-show, no excuses and no help while my guests have been at the airport for two long hours and it’s 7:30 now! The van was supposed to be delivered to me at 6:30 AM. This is the kind of horrible experience that you don’t want to experience if you’re going to rent from CHUNJIE! It’s a good thing my son came to the rescue and grabbed their suitcases, put them in an Uber, which is obviously more trustworthy than TURO and got them to the hotel after they were completely exhausted waiting around for a ride that NEVER happened! This is TOTALLY UNACCEPTABLE! Their customer service SUCKS because Caren Never got back to me with any message from CHUNJIE! Do you really want to deal with a business who doesn’t care about their customers? I’ll leave it up to you if you want to rent from someone who can barely speak English and has ZERO communication skills! If I were you, I’d take an UBER or a LYFT to make sure there are NO SURPRISES to ruin your vacation!”

Helpful Report

Posted 11 months ago

“The car i rented had extremely damaged breaks pads. Turo took a week to replied to my emails and accused me of the damage. I had to get the breaks fixed myself. Couldn't use the car for 3 days and absolutely no support from Turo team. Now they dropped the claim. So frustrating ! :(”

Helpful Report

Posted 11 months ago

Turo is rated 1.3 based on 1,001 reviews