Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,003 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,003 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trash ass host .. blamed a 84 yr young lady of smoking .. smh ...charged her card .. no one cares for customers anymore ... hope business can take the lying ..false statement and night time pictures...photo shopped ... sorry ass company...”

Helpful Report

Posted 11 months ago

“First of all the employees are extremely rude & not corportative. You can not get a supervisor on the phone. Literally have been calling them weekly for my $200.00 deposit that has not been refunded. They keep saying someone will call within 24 to 48 hours and still nothing.. DO NOT USE TURO!!!!! THEY WILL KEEP YOUR REFUND AND TELL YOU THAT THEY DID AND IT YOUR BANKS FAULT!”

Helpful Report

Posted 11 months ago

“They add a fee to the cost of the car that's the same price as the car, so you pay double in addition to tax and fees. The car I booked said it was available without human contact through the app, but I had to arrange to meet the host, I had to message him 10 minutes prior to arrival, not what I expected. After I uploaded an annoying photo of my face holding my driver's license, the host asked me to do it again when I picked up the car. I booked a car for one day and was encouraged to pay the extra $20 insurance fee, even though I have good insurance, when I went to extend the trip, I was told I had to keep the daily fee of $20 or go through the annoying process of canceling my current trip and rebooking it. I was told the rate my be higher when I rebooked the trip, when I asked how much the rate would be, I was told it was up to the host and that Turo had no knowledge of what the rate would be. During my entire trip I was warned I was being tracked by apple air tag. I could not WAIT to return this car, I felt super stressed driving it like I was being monitored. To make matters worse, they don't tell you until the end that you have to wash the car before you return it. The car was totally clean, but there was some dust from sitting under a tree outside. A car wash costs minimum of $25 in Los Angeles, add a tip plus the time to drive to the car wash and sit and wait for it, so not worth it.”

Helpful Report

Posted 11 months ago

“Turbo canceled our car while we were in flight (booked well in advance). Apparently our rented car was in an accident weeks earlier and nobody bothered to tell us. Upon landing , learned car canceled. We had rented a brand new 2024 jeep Cherokee . After waiting at airport for hours and Turo scrambling - they put us in a 2019 doge caravan with 110,000 miles on it- not really safe to drive and charged us the premium for booking last minute. While u have enjoyed Turo experiences in the past - this was terrible customer service . We would have never rented that car for that price and its condition, but in a bind for a college graduation and no rental cars available.”

Helpful Report

Posted 11 months ago

“I have been a verified 4.8 rated user of Turo for months now. I am really taken back that my account was deleted due to no fault of mine at all. The Customer Service Executive Rep name Stephanie decided to investigate a matter that caused them to have to pay for a rental extension. I called in to inquire about the pricing for my rental. The host was nice enough to only charge me $46. daily rate but Turo was charging me way more. I tried to contact them about this. Because I had to deal with this matter for 2 days straight one rep decided he would grant a credit for the taxes and fees. I said ok and I will pay for the remainder. Well another rep then got on and because I had more questions he was unable to answer. She then continued to assist, she also stated that the $198 additional fees would be a credit. I said ok and allowed her to continue with the issue. She never ever ever stated that the vehicle extension would be an additional $312 dollars and she continued with whatever she did without me knowing the actual cost. This led to my account now having a $113 balance because I only authorized a rental extension for $198 not $312. So again, they had to credit my account due to miscommunication by the rep. Moving forward and Stephanie decided to re-investigate a case that to my knowledge was resolved and closed. She also decided to cancel my account as well as falsely accuse me of Community Guideline Violation. I had to suffer my account being closed because Turo customer service continued to give me misleading information and I continued to hold them accountable. They do not like to be held accountable for mis leading the customer it will result in your account being deleted. Oh, I told them I was going to contact the owner of Turo, and this was the result...A terminated account.”

Helpful Report

Posted 11 months ago

“Turo cancelled my trip less than 24 hours before I was due to start, stating that my licence pictures weren’t real/were screenshots (which wasn’t true). As a result, I lost all my money - they refunded me a fraction of what I paid and said I can only use the tiny amount they refunded as credit towards a future trip. Crooks. Avoid at all costs.”

Helpful Report

Posted 11 months ago

“Never again They said the driver didn’t like my license then tried to “refund” a partial credit on my turo account. Since I will never use this horrible company again they can absolutely not expect my or others business you shifty people- I just rented a car through a rental agency with the same license aholes”

Helpful Report

Posted 11 months ago

“Turo has a system in place where you can leave a rating, not an actual review. When you do this, ot can't be removed because policy says they can only remove reviews. Hosts misuse the system and give customers bad ratings for nothing.”

Helpful Report

Posted 11 months ago

“Extremely DECEPTIVE and MISLEADING PRICING!! When you initially compare Turo's advertised cost for various vehicles, you initially think, "Wow, these rates are better than a traditional car rental!" But after you start going through the checkout process and see what your total owed will be, you realize that Turo tacked on various charges and fees that were NOT included in the advertised price, except in very fine print (taxes and fees total MORE than the total car rental cost???). Yes, many industries do this - airlines (baggage check fees), hotels ("resort fees"), but Turo's seem even more deceptive because the fees are not presented UNTIL close to checkout. Very misleading and deceptive. Until they "fix" how they advertise their rates, I will be staying FAR AWAY from Turo since I know it's a bunch of B.S.”

Helpful Report

Posted 11 months ago

“ZERO STARS! This place is a total and complete scam! They are trying to charge me for damage to a vehicle that was not mine. If you do decide to use this service, TAKE YOUR OWN BEFORE AND AFTER PHOTOS, DO NOT TRUST THE OWNER. Astor S. in North Richland Hills with the red dodge journey is a complete scammer. The car was disgusting and uncomfortable. These are the unfriendliest people I have ever done business with.”

Helpful Report

Posted 11 months ago

“Turo’s pricing is quite deceptive. What is shown is only the daily rental cost of the car. Once you add trip fee, basic insurance, sales tax, delivery charge the actual out of pocket cost becomes 150%. I am an angry customer who turned to Turo thinking I was getting a better deal than all these big car rental companies. I have been disappointed by such high costs and deceptive pricing and will be taking my business elsewhere in future.”

Helpful Report

Posted 11 months ago

“TURO is unprofessional at all, The driver canceled my ride when I was on the airplane for his personal reason and TURO has no support and backup at all. I had to book the rental car at airport. Stay away with TURO. plus the rental cost is not that cheaper than regular rental. not worth the risk.”

Helpful Report

Posted 11 months ago

“I had made an account this morning, was all verified and approved. I went to put in my information to rent a car and got signed out and banned from the site and they could not tell me why! I have never experienced anything like this, I am beyond dumbfounded. I will not recommend this business to anyone.”

Helpful Report

Posted 11 months ago

“they took my money and cancel my trip automatically , it’s scam”

Helpful Report

Posted 11 months ago

“They promote predatory car renters with hidden fees and ridiculous false claims. If you are thinking about renting a car, don’t do it. Go with a legitimate car rental company.”

Helpful Report

Posted 11 months ago

“Turo is terrible with their customers. I rented a car for a vacation, got pulled by a police officer because the tags of the car were expired for 8 months. Turo didn’t care and neither the host to replace the car, created lots of stress during what supposed to be a relaxing time. Their customer service is all overseas and most of the time it is difficult to understand the language. Terrible company and terrible Hosts!”

Helpful Report

Posted 11 months ago

“Turo canceled my reservation for no reason and has me locked out of the website and when I call them they don't know why it was canceled and they will get back with me. Then I read all the negative reviews this company is nothing but a scam”

Helpful Report

Posted 11 months ago

“Turo is largely an awful service where you have to deal with two parties to resolve any issues and the hosts are awful with 1) maintenance, 2) keeping proper record of condition of the vehicle, 3) will try to charge YOU for the previous two as the "proof" according to Turo's contract is that you are responsible for any damage potentially that occurs while under your lease agreement unless they decidedly otherwise. Their contract is largely a scam written in such a way to basically ensure any liability is deferred to either you ultimately or the host with the potential of being screwed over royally if they decide you are in the wrong. The back and forth along with interacting with customer service is also awful with any savings being replaced with outright hassle over a stupid company that shouldn't exist.”

Helpful Report

Posted 11 months ago

“I thought bringing a vehicle back early was a good thing but it wasn’t! Originally was supposed to have 1000 miles but bring the vehicle back 5 hours early and it drops to 800 miles! If you rent the vehicle and are at or under your miles! DO NOT RETURN IT EARLY!!!!!”

Helpful Report

Posted 11 months ago

“We just completed our 19th trip with Turo over the past 12 months, and it will be our last. We’ve canceled our account and will be returning to traditional rental cars. Turo systematically shields unscrupulous hosts at the expense of their guests - we've seen this multiple times. Most recently, we were unfairly charged $31 for the host's early drop-off (over a day before our scheduled trip) and another $25 for their late pickup. Despite Turo's policy requiring hosts to clearly disclose parking fees and responsibilities, this was not done in my case. When I disputed these charges, Turo sided with the host, ignoring their own policies and the clear evidence I provided. It's evident that Turo prioritizes protecting hosts who generate fees over the fair treatment of guests. This experience was the last straw.”

Helpful Report

Posted 1 year ago

Turo is rated 1.3 based on 1,003 reviews